All emails are received with delay on outlook 2010

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yexzya

Member
Hi

Emails are received with delay on outlook 2010. But they are received on time on iPhone and owa. All are connected to the same network through wifi. Cached mode is enabled in outlook 2010.

I have deleted the email account configured in outook and reconfigured the account but it didn't worked.

What could cause it and how to find the cause so that it can be resolved.

Regards

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Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Sorry about missing this last week - I took some time off for the holidays and my helpers were supposed to cover for me but didn't. Bad helpers. :)

This is an exchange account? How large is the delay? There is typically a short delay (second or two) - outlook talks to exchange every few seconds whereas mail is pushed out by activesync pretty much as it arrives. Also, mail may be delivered to the inbox before the alerts are triggered. I always get a ding on my windows phone before the notification pops up - but when i have the inbox open, it's phone dings, a split second later mail drops in inbox, then the alert comes up.

If it's a long delay, does it help if you restart Outlook?
 

yexzya

Member
It is exchange account. Our exchange has approximately 1000 accounts.

The delay ranges from 2 hours to more then a day.

I also uninstalled office ad rebooted and the reininstalled it.

Pretty bad

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Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That is definitely way too off - anything over a couple of minutes is bad.

Test it with outlook in Safe mode. Try turning off the firewall and see if it is faster. I don't know if the exchange logs will have any information, but its worth checking the log to see if it lists any errors.
 
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