Outlook group by conversation problem

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Fatih

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Hi,
I have a problem with grouping by conversation. My mailbox is moved to a new exchange 2013 server at work. Before this there was no problem with grouping. After moving to new mailbox, outlook started to group only some of the e-mails. I checked and saw that grouped by conversation emails have thread id and thread index fields in header but some of the emails do not have these fields and they are not grouped by conversation. Before mailbox move I was able to group all of the mails. How can i solve this issue?
Thanks in advance for you comments.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Hmm. Were you on Exchange before? The grouping should have stuck and unfortunately, there is no way to fix it, unless it was the result of the way the mailbox was moved.

If you were on Exchange 2007 or older, Outlook's group by conversation was 'broken' and it grouped some messages by subject - the upgrade would fix that but going forward, all new messages should group correctly. It's possible that upgrade to conversations wasn't run after the migration (or it was and this is the result).

More on the issue with conversations in Exchange 2003 or 2007: http://www.slipstick.com/outlook/email/outlooks-conversation-view-isnt-working/
 
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