Outlook 2016 Outlook crashes when trying to print certain emails

Status
Not open for further replies.
B

Biff1957

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
This has been asked previously but not resolved. A friend tries to print a Costco certificate/coupon, it says connecting to printer but never does and then crashes Outlook 2016 IMAP. I forwarded the email to myself using Microsoft 365 and that same thing happens. Other emails print right away, no problem. I read something about an invalid character in the email that prevents printing? My work around was to save as, and picked .html, which I was able to print. Unfortunately this is not a workable solution for my elderly friend. Any suggestions , explanations or causes for this happening would be appreciated. Thank You.
 
V

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Maybe if he printed to PDF, then opened and printed the PDF file?
 
B

Biff1957

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Vincenzo said:
Maybe if he printed to PDF, then opened and printed the PDF file?
Click to expand...
Good thought but the second your select File > Print - Outlook freezes and you can not select any other print to options. The Save As option was pretty much the only thing that worked but pdf was not one of the options.

outlook print.JPG
 
V

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
There's probably a more sophisticated solution, but how about using the Snipping Tool to take screenshot and print that? You may have to use Teamviewer (or even Facetime) to help him if he is computer challenged.
 
B

Biff1957

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Vincenzo said:
There's probably a more sophisticated solution, but how about using the Snipping Tool to take screenshot and print that? You may have to use Teamviewer (or even Facetime) to help him if he is computer challenged.
Click to expand...
I was hoping there would be a technical reason and solution for Outlook not being able to print this type of email. Yes, there are workarounds but he (like many of us) have paid extra to have programs like Microsoft Office. I will contact Microsoft support as well. BTW - He using a gmail imap account and when he signs into gmail via the web portal he can print the email no problem. So the problem seems to be with Outlook. I will report any info I get from MS support.
 
B

Biff1957

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Microsoft 365 Support response: The problematic email may contain encryption preventing it not to print. Workaround save email by copying and pasting to notepad then printing. Or do as I did Save As an .html and then print the html. If you sign into Outlook.com you can print encrypted email no problem (because you are printing the entire webpage, not just the email) --- So I am not sure what good encryption does for you if you can print via web portals. And, not great that Outlook crashes instead of warning you that it can not print a particular email.
 
Status
Not open for further replies.
< 'quote marks' around email name | contact list seen in Contact folder but knot in Address book or when 'TO' button is clicked in new email >
Similar threads
Thread starter Title Forum Replies Date
AlphonseG Outlook 365 Outlook Crashes on setting SaveSentMessageFolder Outlook VBA and Custom Forms 5
D Outlook 2007 crashes when opening an email Using Outlook 2
O Outlook 2016 crashes at start Using Outlook 14
mrje1 Outlook 2016 Manual Email Account Setup, what is the Office 365 option etc., and Crashes Using Outlook 0
Diane Poremsky Outlook crashes when viewing HTML Messages Using Outlook 0
Diane Poremsky Outlook Crashes When You Reply or Create a New Message Using Outlook 0
J Outlook 2013 crashes saving VBA & clicking tools | digital signature Outlook VBA and Custom Forms 1
U outlook 2010 freezes/crashes when opening encrypted e-mails Using Outlook 0
T Outlook Connector crashes outlook! Outlook VBA and Custom Forms 1
M Outlook 2007 crashes with BCM BCM (Business Contact Manager) 1
KurtLass Opening Graphics Attachments in Outlook 2021 Using Outlook 0
P now on office 365 but getting error messages about missing Outlook 2013 cache folders Using Outlook 2
B Outlook config download Outlook VBA and Custom Forms 1
M Short term workaround for when Outlook searching stopped functioning Using Outlook 0
D Outlook 2016 Creating an outlook Macro to select and approve Outlook VBA and Custom Forms 0
L Fetch, edit and forward an email with VBA outlook Outlook VBA and Custom Forms 2
BartH VBA no longer working in Outlook Outlook VBA and Custom Forms 1
L Synch Outlook 365 calendar with iPhone Using Outlook 0
W Can vba(for outlook) do these 2 things or not? Outlook VBA and Custom Forms 2
S Outlook 2016 and Acrobat PDFMaker Office COM Addin Using Outlook 0
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
M Outlook 365 Rename Outlook Priority Using Outlook 3
R Outlook 2019 accesses POP3 but says its offline (because of IMAP servers?) Using Outlook 0
R Outlook Working off line Using Outlook 0
D Outlook 365 Custom forms field limit? Outlook VBA and Custom Forms 4
W Outlook 2016 MSI - Possible to make work with O365 modern Auth & Win7? Using Outlook 4
T Outlook roaming signatures Using Outlook 4
S Adding a recipient's column to Sent folder in Outlook 2010 Outlook VBA and Custom Forms 1
J Outlook search bar in Office 2021 Professional Using Outlook 1
J PSA: How to create custom keyboard shortcut for "Paste Unformatted Text" in Outlook on Windows Outlook VBA and Custom Forms 1
C How to fix outlook continuing to prompt fo an Exchange password Using Outlook 0
C Outlook doesn't feel reliable, anymore Using Outlook 5
J Outlook 2016 Trying to get Outlook 2016 to work with Office 365 Using Outlook 0
C Outlook 365 Copy/Save Emails in Folder Outside Outlook to Show Date Sender Recipient Subject in Header Using Outlook 0
U Outlook not responding when trying to print Emails Using Outlook 5
O How to sync (one way) contacts between two Outlook (exchange) accounts? Using Outlook 0
S Sync Outlook (2021) tasks with Microsoft To Do Using Outlook 1
L Duplicate calendar entries in Outlook 365 Using Outlook 4
V Outlook 2021 Can anyone explain why my Outlook views keep changing?! Using Outlook 2
S Outlook 2021 How to customize colors Outlook 2021 & Office 2021 on PC Using Outlook 2
D Outlook 2007 Recovering E-Mails Using Outlook 0
G Stop Outlook 365 adding meetings to calendar Using Outlook 2
HarvMan Using Emojis in Outlook 365 Using Outlook 3
T Outlook 2019 Not Using Auto Compete After Deletion of 365 Using Outlook 1
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
Albert McCann Outlook 2021 Outlook Display of HTML Email from two senders is glitchy Using Outlook 0
richardwing Outlook 365 VBA to access "Other Actions" menu for incoming emails in outlook Outlook VBA and Custom Forms 0
J Unable to delete folders in Outlook 2019 / Windows Using Outlook 1
K Outlook for Mac problems Using Outlook 0
D Outlook app 2021 & iCloud PST issues Using Outlook 2

Similar threads

Top