Outlook 2016 Outlook crashes when trying to print certain emails

B

Biff1957

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
This has been asked previously but not resolved. A friend tries to print a Costco certificate/coupon, it says connecting to printer but never does and then crashes Outlook 2016 IMAP. I forwarded the email to myself using Microsoft 365 and that same thing happens. Other emails print right away, no problem. I read something about an invalid character in the email that prevents printing? My work around was to save as, and picked .html, which I was able to print. Unfortunately this is not a workable solution for my elderly friend. Any suggestions , explanations or causes for this happening would be appreciated. Thank You.
 
V

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Maybe if he printed to PDF, then opened and printed the PDF file?
 
B

Biff1957

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Vincenzo said:
Maybe if he printed to PDF, then opened and printed the PDF file?
Click to expand...
Good thought but the second your select File > Print - Outlook freezes and you can not select any other print to options. The Save As option was pretty much the only thing that worked but pdf was not one of the options.

outlook print.JPG
 
V

Vincenzo

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
There's probably a more sophisticated solution, but how about using the Snipping Tool to take screenshot and print that? You may have to use Teamviewer (or even Facetime) to help him if he is computer challenged.
 
B

Biff1957

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Vincenzo said:
There's probably a more sophisticated solution, but how about using the Snipping Tool to take screenshot and print that? You may have to use Teamviewer (or even Facetime) to help him if he is computer challenged.
Click to expand...
I was hoping there would be a technical reason and solution for Outlook not being able to print this type of email. Yes, there are workarounds but he (like many of us) have paid extra to have programs like Microsoft Office. I will contact Microsoft support as well. BTW - He using a gmail imap account and when he signs into gmail via the web portal he can print the email no problem. So the problem seems to be with Outlook. I will report any info I get from MS support.
 
B

Biff1957

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
Microsoft 365 Support response: The problematic email may contain encryption preventing it not to print. Workaround save email by copying and pasting to notepad then printing. Or do as I did Save As an .html and then print the html. If you sign into Outlook.com you can print encrypted email no problem (because you are printing the entire webpage, not just the email) --- So I am not sure what good encryption does for you if you can print via web portals. And, not great that Outlook crashes instead of warning you that it can not print a particular email.
 
You must log in or register to reply here.
< 'quote marks' around email name | contact list seen in Contact folder but knot in Address book or when 'TO' button is clicked in new email >
Similar threads
Thread starter Title Forum Replies Date
D Outlook 2007 crashes when opening an email Using Outlook 2
O Outlook 2016 crashes at start Using Outlook 14
mrje1 Outlook 2016 Manual Email Account Setup, what is the Office 365 option etc., and Crashes Using Outlook 0
Diane Poremsky Outlook crashes when viewing HTML Messages Using Outlook 0
Diane Poremsky Outlook Crashes When You Reply or Create a New Message Using Outlook 0
J Outlook 2013 crashes saving VBA & clicking tools | digital signature Outlook VBA and Custom Forms 1
U outlook 2010 freezes/crashes when opening encrypted e-mails Using Outlook 0
T Outlook Connector crashes outlook! Outlook VBA and Custom Forms 1
M Outlook 2007 crashes with BCM BCM (Business Contact Manager) 1
K Outlook 2019 Randomly Disconnecting from Gmail Servers Using Outlook 5
P Outlook calendar and contacts sync problem-outlook disconnects Using Outlook.com accounts in Outlook 2
HarvMan Toggle between calendar and email in Outlook 365 Using Outlook 2
V Outlook error 500 Using Outlook 2
F Email being marked as Spam by Gmail and not being visible in Outlook Using Outlook 3
S Mac Outlook 365 Questions Using Outlook 0
M Outlook calendar is missing Using Outlook 2
G Save and Rename Outlook Email Attachments Outlook VBA and Custom Forms 0
G Trigger script without restaring outlook Outlook VBA and Custom Forms 7
T Have you written an articles about Outlook? Using Outlook 3
V Compound IF, OR, AND in Outlook form Outlook VBA and Custom Forms 4
A Any way to make Outlook Calendar invitations look right to Gmail/Google Calendar users? Using Outlook 3
R Outlook 365 update sets delete from server flag Using Outlook 1
M How to setup outlook after importing old account information - Entering email account info creates with "(1)" after the account! Using Outlook 1
P Prevent Outlook 2016 from using DASL filter Using Outlook 4
I Button PDF in Outlook Contact custom form Outlook VBA and Custom Forms 1
G VBA to save selected Outlook msg with new name in selected network Windows folder Outlook VBA and Custom Forms 1
X Outlook automation pull from PDF Using Outlook 5
O Outlook 365 - How to create / copy a new contact from an existing one? Using Outlook 3
M Gmail address associated with Outlook on new phone Using Outlook 9
D Cannot populate certain UserProperties in Outlook from Excel Outlook VBA and Custom Forms 2
F Excel VBA to move mails for outlook 365 on secondary mail account Outlook VBA and Custom Forms 1
G Outlook 2016: Want IMAP Data Files on My D: Drive and Not C: Drive Using Outlook 1
V Validating Outlook form with "OR" and "AND" Outlook VBA and Custom Forms 1
D Outlook 2016 64bit, Cannot Save in 'HTML', format Using Outlook 1
J Connect outlook to office365 exchange _without_ signing in office apps Using Outlook 4
D Outlook launch email showing new unread email in reading pane Using Outlook 11
M Convertor for Outlook Express Mail Store (.dbx) to Outlook Mail Store (.pst) Using Outlook 0
K Outlook adds space to rows in HTML email signatures viewed on mobile Using Outlook 1
L Outlook 2010 Outlook 2010 Outlook VBA and Custom Forms 2
V Outlook behaving oddly Using Outlook 2
M HTML email signature in Outlook Using Outlook 1
C What folders are needed when reinstalling Outlook 2010 Using Outlook 0
M Respond to Outlook Email Outlook VBA and Custom Forms 0
P Color Code or highlight folders in Outlook 2016 Using Outlook 2
U Outlook locking up when replying to Email Using Outlook 7
J Outlook Autocomplete (Recipients) opens upward Using Outlook 2
A "Get Add-Ins" - Which Version of Outlook to use Using Outlook 1
O Newbie question: how to sync two Outlook -Exchange and IMAP- calendars? Using Outlook 4
P Syncing Outlook & iPhone Calendars Using Outlook 4
S Unable to extract text from an Outlook email message Using Outlook 2

Similar threads

Top