Outlook 2016 Outlook crashes when trying to print certain emails

Status
Not open for further replies.

Biff1957

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
This has been asked previously but not resolved. A friend tries to print a Costco certificate/coupon, it says connecting to printer but never does and then crashes Outlook 2016 IMAP. I forwarded the email to myself using Microsoft 365 and that same thing happens. Other emails print right away, no problem. I read something about an invalid character in the email that prevents printing? My work around was to save as, and picked .html, which I was able to print. Unfortunately this is not a workable solution for my elderly friend. Any suggestions , explanations or causes for this happening would be appreciated. Thank You.
 
Maybe if he printed to PDF, then opened and printed the PDF file?
 
Maybe if he printed to PDF, then opened and printed the PDF file?
Good thought but the second your select File > Print - Outlook freezes and you can not select any other print to options. The Save As option was pretty much the only thing that worked but pdf was not one of the options.

outlook print.JPG
 
There's probably a more sophisticated solution, but how about using the Snipping Tool to take screenshot and print that? You may have to use Teamviewer (or even Facetime) to help him if he is computer challenged.
 
There's probably a more sophisticated solution, but how about using the Snipping Tool to take screenshot and print that? You may have to use Teamviewer (or even Facetime) to help him if he is computer challenged.
I was hoping there would be a technical reason and solution for Outlook not being able to print this type of email. Yes, there are workarounds but he (like many of us) have paid extra to have programs like Microsoft Office. I will contact Microsoft support as well. BTW - He using a gmail imap account and when he signs into gmail via the web portal he can print the email no problem. So the problem seems to be with Outlook. I will report any info I get from MS support.
 
Microsoft 365 Support response: The problematic email may contain encryption preventing it not to print. Workaround save email by copying and pasting to notepad then printing. Or do as I did Save As an .html and then print the html. If you sign into Outlook.com you can print encrypted email no problem (because you are printing the entire webpage, not just the email) --- So I am not sure what good encryption does for you if you can print via web portals. And, not great that Outlook crashes instead of warning you that it can not print a particular email.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
AlphonseG Outlook 365 Outlook Crashes on setting SaveSentMessageFolder Outlook VBA and Custom Forms 4
D Outlook 2007 crashes when opening an email Using Outlook 2
O Outlook 2016 crashes at start Using Outlook 14
mrje1 Outlook 2016 Manual Email Account Setup, what is the Office 365 option etc., and Crashes Using Outlook 0
Diane Poremsky Outlook crashes when viewing HTML Messages Using Outlook 0
Diane Poremsky Outlook Crashes When You Reply or Create a New Message Using Outlook 0
J Outlook 2013 crashes saving VBA & clicking tools | digital signature Outlook VBA and Custom Forms 1
U outlook 2010 freezes/crashes when opening encrypted e-mails Using Outlook 0
T Outlook Connector crashes outlook! Outlook VBA and Custom Forms 1
M Outlook 2007 crashes with BCM BCM (Business Contact Manager) 1
J IMAP Folders Confusion in Windows Classic Outlook Using Outlook 1
A Missing Sent Emails in New Outlook Using Outlook 11
S Missing categories in Outlook calendar Using Outlook 6
P Windows 11 tries to open New Outlook when the user clicks on the mail icon on a news article Using Outlook 2
C I don't understand Outlook or Microsoft, anymore Using Outlook 12
P My Feedback to Microsoft and their response; also New Outlook roadmap Using Outlook 0
A New Outlook - Cannot drag IMAP emails to Task List in MyDay Using Outlook 1
L Android Outlook Doesn't Update PC Notification Changes Using Outlook 0
A How to open Excel file saved in Outlook folder? Outlook VBA and Custom Forms 4
D.Moore Outlook desktop client suggested searches question Using Outlook 23
Y Outlook 2016 (64-bit) Copy Local Cal. Events to Another Cal. with Modified Reminder time Using Outlook 2
T Outlook 2019 While connecting an IMAP account in "classic" Outlook 2024 I caused a massive duplication of emails on the server (death loop) Using Outlook 5
D Cannot logon to Outlook.com, or outlook on Mac, outlook not updating on ipad, iphone Using Outlook 1
J unable to get my new install of Outlook to display mailboxes in the single-line format. Using Outlook 1
D Legacy Microsoft Outlook for Mac Support will end in Oct 2025 Using Outlook 7
C Nasty Bug Lurking In Outlook For Years. The Trigger. Any Fix Or Workaround? Using Outlook 12
R Auto clicking Hyperlink in outlook Outlook VBA and Custom Forms 7
ughlook Open multiple contacts in NEW Outlook? Using Outlook 3
G Outlook translation feature is off Using Outlook 2
J Outlook 2010 does not let me put any account Using Outlook.com accounts in Outlook 3
P 3 of 5 PST files don't install from d:\outlook but only from D:\ Using Outlook 7
HarvMan January Windows 10 preview update force installs new Outlook Using Outlook 1
L Outlook 2010 - new installation on Windows 11 - aplzod32.dll is not a valid Add-in Using Outlook 12
J Outlook troubleshooting/logging - option grayed out Using Outlook 2
B Arrows missing from Outlook emails vertical scrollbar Using Outlook 0
G Outlook 2021 (New) doesn't respect default browser Using Outlook 9
B Outlook or iPhone turning tabs into spaces in Outlook Notes Using Outlook 1
P newly installed Office 365 includes OLD Outlook Using Outlook 6
R Outlook ribbon menu default? Using Outlook 7
H Spam email in Gmail not visible in Outlook Using Outlook 3
J How to transfer Win 10 Outlook to new Windows 11 pc? Using Outlook 16
J Renegade spam URL line displayed in old local Outlook 365 email title Using Outlook 3
G Reduce whitespace in Outlook desktop Contact Cards display Using Outlook 3
C Outlook classic via 365 Using Outlook 2
Dr. Demento Analogous Outlook code to read info into an array (or collection or whatever) Outlook VBA and Custom Forms 7
S Repair Outlook Using Outlook 8
V Outlook Form ListBox is not editable Outlook VBA and Custom Forms 2
F Outlook's contacts Using Outlook 1
D Outlook 2003 stopped dead Using Outlook 2
G Cannot receive emails from gmail account in Outlook 365 Using Outlook 1

Similar threads

Back
Top