Outlook 2007 crashes when opening an email

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D

dasadler

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POP3
I am running Outlook 2007 on a Windows 7 machine. When I try to open an email, Outlook crashes. However, if I choose Reply or Forward without opening the email, it works fine. This is how I am able to read email right now. Also, if I choose New email, it opens a new message and works fine.

I have deleted the following files to no avail as the problem persists, even when I open Outlook in safe mode:

I have ran scanpst and it does repairs errors found. Then I ran it again until there were no errors.

So then I opened Outlook 2007 and, once again, I can do everything except open an email - when I do that, it crashes. Then the pst file once again has errors which I can, again, repair with scanpst.

It seems something within Outlook itself creates pst errors when I try to open an email.

I have deleted the following files in case they might have been corrupted.

C:\Users\<username>\AppData\Roaming\Microsoft\Outlook\outcmd.dat
C:\Users\<username>\AppData\Local\Microsoft\Forms\formcache.dat
C:\Users\<username>\AppData\Local\Microsoft\Outlook\extend.dat
C:\Users\<username>\AppData\Local\Microsoft\Outlook\views.dat

Here are the problem details from the error message

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 4542840f
Fault Module Name: mspst32.dll
Fault Module Version: 12.0.4518.1014
Fault Module Timestamp: 45428111
Exception Code: c0000005
Exception Offset: 000990e7
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Any thoughts on why this is happening or how to stop it? No changes to the computer have taken place. I can still reply, fwd, or create a new email without problem - just cannot open one from within Outlook 2007.
 
It does crash both when using the reading pane and opening the message in a new window . As far as attachments, I can right click the email and choose view attachment (or see attachment) and the attachment does open and display for me without Outlook crashing.
 
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