Outlook 2007 crashes when opening an email

Status
Not open for further replies.

dasadler

Member
Outlook version
Email Account
POP3
I am running Outlook 2007 on a Windows 7 machine. When I try to open an email, Outlook crashes. However, if I choose Reply or Forward without opening the email, it works fine. This is how I am able to read email right now. Also, if I choose New email, it opens a new message and works fine.

I have deleted the following files to no avail as the problem persists, even when I open Outlook in safe mode:

I have ran scanpst and it does repairs errors found. Then I ran it again until there were no errors.

So then I opened Outlook 2007 and, once again, I can do everything except open an email - when I do that, it crashes. Then the pst file once again has errors which I can, again, repair with scanpst.

It seems something within Outlook itself creates pst errors when I try to open an email.

I have deleted the following files in case they might have been corrupted.

C:\Users\<username>\AppData\Roaming\Microsoft\Outlook\outcmd.dat
C:\Users\<username>\AppData\Local\Microsoft\Forms\formcache.dat
C:\Users\<username>\AppData\Local\Microsoft\Outlook\extend.dat
C:\Users\<username>\AppData\Local\Microsoft\Outlook\views.dat

Here are the problem details from the error message

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.4518.1014
Application Timestamp: 4542840f
Fault Module Name: mspst32.dll
Fault Module Version: 12.0.4518.1014
Fault Module Timestamp: 45428111
Exception Code: c0000005
Exception Offset: 000990e7
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Any thoughts on why this is happening or how to stop it? No changes to the computer have taken place. I can still reply, fwd, or create a new email without problem - just cannot open one from within Outlook 2007.
 
It does crash both when using the reading pane and opening the message in a new window . As far as attachments, I can right click the email and choose view attachment (or see attachment) and the attachment does open and display for me without Outlook crashing.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
M Outlook 2007 crashes with BCM BCM (Business Contact Manager) 1
D Outlook 2007 Recovering E-Mails Using Outlook 0
W Transfer Outlook 2016 autocomplete file to Outlook 2007 Using Outlook 1
C Outlook 2007 Removing then adding account restores junk email processing Using Outlook 0
S Outlook 2007 crash linked to gdiplus.dll Using Outlook 0
S Outlook 2007 - Automatic purge fail Using Outlook 0
J outlook 2007 doesn't let me choose which .pst to search Using Outlook 2
D Outlook 2007 vs. Outlook 2010 -- ToDo Bar Using Outlook 0
D Outlook 2007 on 365 Using Outlook.com accounts in Outlook 2
S Macro for other actions - Outlook 2007 Outlook VBA and Custom Forms 23
S Verwendung von Outlook 2007 Using Outlook 0
A Arthur needs help with 2007 Outlook e-mail Using Outlook.com accounts in Outlook 3
M PST import from Outlook 2007 to 2010 - Address Book contacts all in 1 group Using Outlook 4
S outlook 2007 calendar search Using Outlook 6
B Migrate Outlook 2007 to Office 365 Using Outlook 3
X I have met my waterloo trying to resolve embedded graphics problem with outlook 2007 and now 2016 Using Outlook 1
R Outlook 2007 only loads some appointments Using Outlook 0
C Move Outlook 2007 to new PC with Outlook 365 Using Outlook 3
J Outlook 2007 Hide Messages Option not Available Using Outlook 2
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 4
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 0
B Server errors Outlook 2007 Using Outlook 1
S Reboot of frozen windows7 results in changed outlook 2007 settings Using Outlook 1
S Outlook 2007 printing wrong email address at top of page Using Outlook 8
M Configure outlook 2007 to accept digital signatures Using Outlook 2
R New chap saying hello and needing advice on Outlook 2007 thumbnails Using Outlook 3
icacream From Outlook 2007 to 2016 ! Using Outlook 9
vodkasoda Object could not be found Error in Outlook 2007 Outlook VBA and Custom Forms 5
S Outlook 2007: Address Cards allow entering text! Why? Using Outlook 3
S View Appointment in Text Wrap in Outlook 2007 Month Calendar View Using Outlook 0
L Outlook 2007 Separate the Send/Receive functions Using Outlook 2
M Outlook 2007 Contacts Glitch: Creating a new email Using Outlook 1
C Move from Outlook 2007 Enterprise (MOE) to Outlook Pro plus 2007 Using Outlook 1
J reinstalling Outlook 2007 asking for user name & password Using Outlook 14
P outlook addin unloaded in office 2007 Using Outlook 0
B Fonts in Outlook 2007 Using Outlook 4
R Add Exchange Account to existing POP3 Outlook 2007 Profile Using Outlook 0
C out of space in file group Outlook 2007 Using Outlook 2
A Moving archived contents in Outlook 2007 back into working folders Using Outlook 0
P Outlook 2007 Email Categorization using VBA Outlook VBA and Custom Forms 1
M Unable to Configure Gmail Account in Outlook 2007 Using Outlook 1
R Outlook 2007 or 2010 - Lock Down Functionality Outlook VBA and Custom Forms 3
S Outlook 2007, windows 10 Font size Using Outlook 1
Diane Poremsky Manually create a POP3 account in Outlook 2007 Using Outlook 0
J Can Click to Drag Custom Form Field But Cannot Drop When Designing in Outlook 2007 Outlook VBA and Custom Forms 2
L Outlook 2007 Font Using Outlook 3
J Outlook 2007 connector and Windows 10 Using Outlook 3
R Outlook 2007 - Shared Accounts and Resources without Exchange Server Using Outlook 0
L Outlook 2007 - Macro Re Search Using Outlook 16
D Outlook (Office) 2007 & Windows 10 Pro Using Outlook 6

Similar threads

Back
Top