Failed install

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H

Hal

Hi folks. My problem is this: I bought an MS office 2007 suite to load on
my desktop with XP pro. Loaded disk 1 just fine (all programs including
Outlook 2007). When I moved to disk 2, the accounting apps loaded fine but
BCM install failed within 5 seconds--no error message.

I had previously uninstalled all of the previous office suite. I've checked
SQL server 2005--no problems. After much playing around, I decided to try
loading everything onto my laptop, which has Vista. It, including BCM,
loaded without a hitch. I de-installed the whole thing because my target is
the XP computer.

From what I can see, somehow BCM detects the desktop as part of a local area
group on my home LAN. (The laptop connects to the LAN via Wi Fi and is not
part of that group.) Microsoft BCM troubleshooting page says I need support
at this point.

Question: is there a particular setting or setup to stop this install
dropout?
hal44
 
Being part of a LAN should have no impact, did you run MS Update for
critical updates first?

"Hal" <Hal> wrote in message
news:0A93FD85-0E6F-4583-AED2-51C8299CA746@microsoft.com...
> Hi folks. My problem is this: I bought an MS office 2007 suite to load
> on
> my desktop with XP pro. Loaded disk 1 just fine (all programs including
> Outlook 2007). When I moved to disk 2, the accounting apps loaded fine
> but
> BCM install failed within 5 seconds--no error message.
>
> I had previously uninstalled all of the previous office suite. I've
> checked
> SQL server 2005--no problems. After much playing around, I decided to try
> loading everything onto my laptop, which has Vista. It, including BCM,
> loaded without a hitch. I de-installed the whole thing because my target
> is
> the XP computer.
>
> From what I can see, somehow BCM detects the desktop as part of a local
> area
> group on my home LAN. (The laptop connects to the LAN via Wi Fi and is
> not
> part of that group.) Microsoft BCM troubleshooting page says I need
> support
> at this point.
>
> Question: is there a particular setting or setup to stop this install
> dropout?
> > hal44


 
Hi DL, thanks for the fast response. Yes, I ran Update for all critical
Office 2007 updates. I just checked the history to make sure there were no
failures. All updates installed correctly.
hal44

"DL" wrote:

> Being part of a LAN should have no impact, did you run MS Update for
> critical updates first?
>
> "Hal" <Hal> wrote in message
> news:0A93FD85-0E6F-4583-AED2-51C8299CA746@microsoft.com...
> > Hi folks. My problem is this: I bought an MS office 2007 suite to load
> > on
> > my desktop with XP pro. Loaded disk 1 just fine (all programs including
> > Outlook 2007). When I moved to disk 2, the accounting apps loaded fine
> > but
> > BCM install failed within 5 seconds--no error message.
> >
> > I had previously uninstalled all of the previous office suite. I've
> > checked
> > SQL server 2005--no problems. After much playing around, I decided to try
> > loading everything onto my laptop, which has Vista. It, including BCM,
> > loaded without a hitch. I de-installed the whole thing because my target
> > is
> > the XP computer.
> >
> > From what I can see, somehow BCM detects the desktop as part of a local
> > area
> > group on my home LAN. (The laptop connects to the LAN via Wi Fi and is
> > not
> > part of that group.) Microsoft BCM troubleshooting page says I need
> > support
> > at this point.
> >
> > Question: is there a particular setting or setup to stop this install
> > dropout?
> > > > hal44

>
>
>

 
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