Valid user cannot be resolved issue

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P

paresh

Hi,

I am using below code to resolve the "userName". It works absolutely fine

for 99% users but cannot resolve some of our users. Could anyone please

suggest what could be wrong? I am not sure but it has to do something with

their stored Outlook information?

Set rcp = Application.Session.CreateRecipient(userName)

rcp.Resolve

If NOT rcp.Resolved = True Then

MsgBox "User " & """" & userName & """ could not be resolved."

End If

While researching on this issue, I ran into below scenario that might be the

reason? It happens when I have below type of user name entries. When I try to

resolve "foo, user", it doesn't get resolved but "foo, user(dept1)" gets

resolved successfully.

foo, user

foo, user(dept1)

Please note that both of above users are different. Do you think any

connection with these entries and naming resolution?

Moreover, I tried doing it from Outlook look up but I didn't see any

difference. For example, when I copy "foo user" in To list, and press Cntl+K,

it gives me pop-up for selecting between "foo user" and "foo user(dept1)".

The same pop up appears when I do look up for "foo user(dept1)". Not sure

where is the issue. I might need to check how resolve query works.

Thanks.
 

Michael Bauer

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
A user can be resolved only if it has exactly one email address. It doesn't

work if it has no address or more than one address.

Best regards

Michael Bauer

Am Sun, 27 Dec 2009 20:57:01 -0800 schrieb paresh:


> Hi,

> I am using below code to resolve the "userName". It works absolutely fine
> for 99% users but cannot resolve some of our users. Could anyone please
> suggest what could be wrong? I am not sure but it has to do something with
> their stored Outlook information?

> Set rcp = Application.Session.CreateRecipient(userName)
> rcp.Resolve

> If NOT rcp.Resolved = True Then
> MsgBox "User " & """" & userName & """ could not be resolved."
> End If

> While researching on this issue, I ran into below scenario that might be


the
> reason? It happens when I have below type of user name entries. When I try


to
> resolve "foo, user", it doesn't get resolved but "foo, user(dept1)" gets
> resolved successfully.

> foo, user
> foo, user(dept1)

> Please note that both of above users are different. Do you think any
> connection with these entries and naming resolution?

> Moreover, I tried doing it from Outlook look up but I didn't see any
> difference. For example, when I copy "foo user" in To list, and press


Cntl+K,
> it gives me pop-up for selecting between "foo user" and "foo user(dept1)".
> The same pop up appears when I do look up for "foo user(dept1)". Not sure
> where is the issue. I might need to check how resolve query works.

> Thanks.
 
P

paresh

Michael, there is only one unique email address assign to both the users "foo

user" and "foo user(dept1)" and they are "foo user@company.com" and "foo

user(dept1)@company.com" respectively.

Those both users are completely different. The email addresses are like it

because "foo user" joined company first and then with same first and last

name other user joined the company. For second user, we append the

"(department name)" to differentiate with previous user.

I am not clear what could be the problem then. Could you please help me out.

Thanks,

Paresh

"Michael Bauer " wrote:



> A user can be resolved only if it has exactly one email address. It doesn't
> work if it has no address or more than one address.

> > Best regards
> Michael Bauer
>

>

> Am Sun, 27 Dec 2009 20:57:01 -0800 schrieb paresh:
>
> > Hi,
> > I am using below code to resolve the "userName". It works absolutely fine
> > for 99% users but cannot resolve some of our users. Could anyone please
> > suggest what could be wrong? I am not sure but it has to do something with
> > their stored Outlook information?
> > Set rcp = Application.Session.CreateRecipient(userName)
> > rcp.Resolve
> > If NOT rcp.Resolved = True Then
> > MsgBox "User " & """" & userName & """ could not be resolved."
> > End If
> > While researching on this issue, I ran into below scenario that might be

> the
> > reason? It happens when I have below type of user name entries. When I try

> to
> > resolve "foo, user", it doesn't get resolved but "foo, user(dept1)" gets
> > resolved successfully.
> > foo, user
> > foo, user(dept1)
> > Please note that both of above users are different. Do you think any
> > connection with these entries and naming resolution?
> > Moreover, I tried doing it from Outlook look up but I didn't see any
> > difference. For example, when I copy "foo user" in To list, and press

> Cntl+K,
> > it gives me pop-up for selecting between "foo user" and "foo user(dept1)".
> > The same pop up appears when I do look up for "foo user(dept1)". Not sure
> > where is the issue. I might need to check how resolve query works.
> > Thanks.

> .
>
 

Michael Bauer

Senior Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server

> "foo user(dept1)@company.com"


Are you sure that's the email address and not the DisplayName? My Outlook

doesn't accept a '(' character in the address.

Best regards

Michael Bauer

Am Mon, 28 Dec 2009 06:31:01 -0800 schrieb paresh:


> Michael, there is only one unique email address assign to both the users


"foo
> user" and "foo user(dept1)" and they are "foo user@company.com" and "foo
> user(dept1)@company.com" respectively.

> Those both users are completely different. The email addresses are like it
> because "foo user" joined company first and then with same first and last
> name other user joined the company. For second user, we append the
> "(department name)" to differentiate with previous user.

> I am not clear what could be the problem then. Could you please help me


out.

> Thanks,
> Paresh

> "Michael Bauer " wrote:
>
>

>
>> A user can be resolved only if it has exactly one email address. It


doesn't
> > work if it has no address or more than one address.
>

>> > > Best regards
> > Michael Bauer
> >

> >

>
>
>> Am Sun, 27 Dec 2009 20:57:01 -0800 schrieb paresh:
> >
> >> Hi,
> >
>>> I am using below code to resolve the "userName". It works absolutely


fine
> >> for 99% users but cannot resolve some of our users. Could anyone please
> >> suggest what could be wrong? I am not sure but it has to do something


with
> >> their stored Outlook information?
> >
>>> Set rcp = Application.Session.CreateRecipient(userName)
> >> rcp.Resolve
> >
>>> If NOT rcp.Resolved = True Then
> >> MsgBox "User " & """" & userName & """ could not be resolved."
> >> End If
> >
>>> While researching on this issue, I ran into below scenario that might be

> > the
> >> reason? It happens when I have below type of user name entries. When I


try
> > to
> >> resolve "foo, user", it doesn't get resolved but "foo, user(dept1)" gets
> >> resolved successfully.
> >
>>> foo, user
> >> foo, user(dept1)
> >
>>> Please note that both of above users are different. Do you think any
> >> connection with these entries and naming resolution?
> >
>>> Moreover, I tried doing it from Outlook look up but I didn't see any
> >> difference. For example, when I copy "foo user" in To list, and press

> > Cntl+K,
> >> it gives me pop-up for selecting between "foo user" and "foo


user(dept1)".
> >> The same pop up appears when I do look up for "foo user(dept1)". Not


sure
> >> where is the issue. I might need to check how resolve query works.
> >
>>> Thanks.

> > .
> >
 
P

paresh

I have given that example just to illustrate that we have different email

addresses. The exact email addresses would be "foo.user@company.com" and

"foo.user_dept1@company.com".

thanks.

"Michael Bauer " wrote:



>
> > "foo user(dept1)@company.com"


> Are you sure that's the email address and not the DisplayName? My Outlook
> doesn't accept a '(' character in the address.

> > Best regards
> Michael Bauer
>

>

> Am Mon, 28 Dec 2009 06:31:01 -0800 schrieb paresh:
>
> > Michael, there is only one unique email address assign to both the users

> "foo
> > user" and "foo user(dept1)" and they are "foo user@company.com" and "foo
> > user(dept1)@company.com" respectively.
> > Those both users are completely different. The email addresses are like it
> > because "foo user" joined company first and then with same first and last
> > name other user joined the company. For second user, we append the
> > "(department name)" to differentiate with previous user.
> > I am not clear what could be the problem then. Could you please help me

> out.
> > Thanks,
> > Paresh
> > "Michael Bauer " wrote:
> >
> >
> >
> >> A user can be resolved only if it has exactly one email address. It

> doesn't
> >> work if it has no address or more than one address.
> >
> >> > >> Best regards
> >> Michael Bauer
> >>

> >>

> >
> >
> >> Am Sun, 27 Dec 2009 20:57:01 -0800 schrieb paresh:
> >
> >>> Hi,
> >>
> >>> I am using below code to resolve the "userName". It works absolutely

> fine
> >>> for 99% users but cannot resolve some of our users. Could anyone please
> >>> suggest what could be wrong? I am not sure but it has to do something

> with
> >>> their stored Outlook information?
> >>
> >>> Set rcp = Application.Session.CreateRecipient(userName)
> >>> rcp.Resolve
> >>
> >>> If NOT rcp.Resolved = True Then
> >>> MsgBox "User " & """" & userName & """ could not be resolved."
> >>> End If
> >>
> >>> While researching on this issue, I ran into below scenario that might be
> >> the
> >>> reason? It happens when I have below type of user name entries. When I

> try
> >> to
> >>> resolve "foo, user", it doesn't get resolved but "foo, user(dept1)" gets
> >>> resolved successfully.
> >>
> >>> foo, user
> >>> foo, user(dept1)
> >>
> >>> Please note that both of above users are different. Do you think any
> >>> connection with these entries and naming resolution?
> >>
> >>> Moreover, I tried doing it from Outlook look up but I didn't see any
> >>> difference. For example, when I copy "foo user" in To list, and press
> >> Cntl+K,
> >>> it gives me pop-up for selecting between "foo user" and "foo

> user(dept1)".
> >>> The same pop up appears when I do look up for "foo user(dept1)". Not

> sure
> >>> where is the issue. I might need to check how resolve query works.
> >>
> >>> Thanks.
> >> .
> >>

> .
>
 
K

Ken Slovak - [MVP - Outlook]

Resolution with names that aren't wholly unique can be a problem as the

resolution is usually done with an AddressBook restriction, and that uses a

StartsWith operator. So 2 addresses that start with "foo.user" will present

a resolution problem.

"paresh" <paresh> wrote in message

news:37C1CD70-325D-4E2B-BB0C-D111DC1E4566@microsoft.com...
> I have given that example just to illustrate that we have different email
> addresses. The exact email addresses would be "foo.user@company.com" and
> "foo.user_dept1@company.com".

> thanks.
 
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