Outlook 2016 “Enter your user name and password for the following server.”

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icacream

icacream

Senior Member
Outlook version
Outlook 2021 64 bit
Email Account
POP3
My Outlook 2016 is playing up !
I received mails until 5pm yesterday, opened Outlook again 3 hours later and got the window :
“Enter your user name and password for the following server.” pop.gmail.com
Correct user name and password were already filled in, of course

File > accounts settings > repair = Something went wrong
either
- Outlook couldn’t update your password
- We couldn’t log on the incoming (POP) server

smtp.gmail.com is blocked the same way
My mail shield (avast) is turned off

I tried creating a new profile, following your “how to”, the auto account setup failed, I did it manually and the test failed
Accounts settings errors.jpg


I created my mails accounts on “Mail”, the app provided with Win10 and all works fine there
I got my mails and turned off “mail” on the accounts profiles so as not to disturb Outlook
Please, any advice on how I could get Outlook to work again ?
 
Hello Diane !
I could not find where to access on/off for less secure apps
Instead I found the possibility to create an "app password"
Gmail generated such a password for Outlook, I replaced my own password with this one and... it works ! 🥳
Thanks for pointing me in the right direction 🙂
Have a safe and relaxing holiday season 🎄
Priska
 
You have 2-step verification enabled on the gmail account? If so, there is no less secure apps options- only app password. Which you do need with pop accounts - POP won't ask for the second factor. (IMAP will.)
 
That's right, 2-step verification has been enabled by gmail, I was informed but not given any choice, though I guess it's probably a good thing... 😐
 
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