Outlook 2011 for Mac - Exchange Server address changes from public front-end to internal hub server

Status
Not open for further replies.
S

sdbyrd

I'm having an issue with our Outlook 2011 Mac clients where you enter the Exchange Server address as https://webmail.company.com while you're connected to the internal network. Outlook can read mail with no issues. You can then disconnect from the network, take it home and it will continue to work fine. However, when you bring it back and connect to the internal network, Outlook will automatically update the Exchange Server address to the internal Hub server address. Again, Outlook works fine on the internal network. The problem is when you are out of the office and try to use Outlook. Since it has the internal address instead of the public address, Outlook no longer works out of the office. Is there a way to prevent Outlook from automatically changing the webmail address to the internal hub server?
 
J

Johan Veldhuis [MVP]

Hi,

You might want to keep make both the internal and external url the same if your having a split-dns this should not be an issue. By doing this the clients always connect to the same url which is the external one.

Regards,

Johan

Exchange-blog: www.johanveldhuis.nl
 
D

DJ Ba

Johan does present a valid option. Using split DNS so that the internal and external URL's are the same would work.

It sounds like autodiscover is not working externally. Can you run the Outlook Autodiscover test on the Exchange Remote Connectivity Analyzer site? The URL is https://testexchangeconnectivity.com/Default.aspx. This will help troubleshoot possible configuration issues with autodiscover.
 

CooGuru

Member
Outlook version
Outlook 2011 for Mac
Email Account
Exchange Server
Re: Outlook 2011 for Mac - Exchange Server address changes from public front-e

I know this is a slightly older thread, my appologies for reviving. However, I am seeing almost the same thing.

I have a single on premise Exchange 2007 server which is fully updated. All windows clients work perfectly, both internally and externally. The problem is the Mac clients. I configure them with the public address, they work fine for a day or two, then they revert to the internal mail server address and stop working externally.

I have tried repair installs, removal and reinstalls, flushing the keychain, removing and re-adding the account, etc. However, the problem just continues to re-occur.

It appears that the Mac reads the SRV records, or something, and changes it's settings accordingly. I have already removed all references to the external domain on the internal DNS, so I am NOT using a split DNS. Autodiscover does work for all clients, internal and external.

Any help would be greatly appreciated.
 

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Re: Outlook 2011 for Mac - Exchange Server address changes from public front-e

From what I can find, this problem does not a resolution, other than using the same url for internal and external.
 

CooGuru

Member
Outlook version
Outlook 2011 for Mac
Email Account
Exchange Server
Re: Outlook 2011 for Mac - Exchange Server address changes from public front-e

I resolved this issue, and just wanted to post the resolution and information here for anyone else that experiences it.

What I found out was that Office for Mac 2011 does not handle auto-discover "correctly". To specify, Microsoft OS based Office installs use auto-discover to determine the correct settings for configuring Outlook. Mac uses it continually. This will cause your settings to be adjusted to internal only settings during use onsite, after the account has already been configured appropriately for internal & external.

To adjust this, follow this procedure:

  1. Open Outlook is running
  2. Launch the AppleScript Editor and run the following script:

tell application "Microsoft Outlook"

set background autodiscover of exchange account "NameOfAccount" to false

end tell


Of course, replace "NameOfAccount" with the account name listed in Outlook's account settings page.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
Marc2019 Need help please! Cannot Setup my outlook email account on my Mac Outlook 2011 Using Outlook.com accounts in Outlook 2
Marc2019 Setting up an Outlook Account on Mac Os 10.6.8 Outlook 2011 Using Outlook 1
P Outlook 2011 for Mac SEARCH Using Outlook 0
S Syncing categories in Outlook for Mac 2011 with Exchange or Gmail Using Outlook 0
M authentication settings for outlook for mac 2011 Using Outlook 1
Y Moving outlook data/profile from windows 2010 to mac 2011 Using Outlook 3
J Sending Mail From A Different Address Using Outlook 2011 for Mac Using Outlook 0
C import pst in Outlook 2011 for Mac Using Outlook 0
M Mailbox Size Outlook.com or Outlook 2011 Using Outlook 1
I Automatically updates outlook 2011 address book Using Outlook 1
A Outlook 2011 forwards calendar invites using "send as" not "on behalf of" ... Using Outlook 4
D why do exchange contacts not sync properly from outlook 2011 to outlook 2010 Exchange Server Administration 2
W Outlook 2011 and Emails using GoDaddy Using Outlook 7
J Outlook 2011 Using Outlook 1
A Need May 2011 14.2 Outlook Hotmail Connector. Using Outlook.com accounts in Outlook 1
D Cannot open Outlook 2011 Account Settings Using Outlook 2
P Share Outlook 2011 Calendar Using Outlook 2
H How do I import all my old email from Entourage 2004 (I have put email in separated folders), into my smart box of Outlook 2011 ? Thanks__ Using Outlook 2
M Issue transferring Outlook 2016 email accounts & settings onto new computer Using Outlook 4
S Excel vba code to manage outlook web app Using Outlook 8
J outlook 2007 doesn't let me choose which .pst to search Using Outlook 0
H Custom Outlook Contact Form VBA Outlook VBA and Custom Forms 1
P Outlook 2013 Calendar Archiving Using Outlook 0
D Connecting Gmail to Outlook 365 - My Setup not working Using Outlook 1
K Outlook tasks formatting Using Outlook 4
G Retention Policy for Outlook.com Deleted Items folder Using Outlook 0
S Problem Checking the available stores in my Inbox (Outlook VBA) Outlook VBA and Custom Forms 0
V Is it possible to collect statistics from Outlook forms? Outlook VBA and Custom Forms 1
Z Outlook 365 delete reminder you can’t make change to contents of this-read only folder Using Outlook 4
H I have no profile listed for Outlook! Using Outlook 9
S Outlook VBA How to adapt this code for using in a different Mail Inbox Outlook VBA and Custom Forms 0
S Macro for Loop through outlook unread emails Outlook VBA and Custom Forms 2
D Outlook 2016 how to use gmail account as source account for outlook 365 Using Outlook 9
Horsepower Contacts added from iPhone don't show up in Outlook Using Outlook 1
F Microsoft Outlook Connector 14.0.6123.5001 - Help! Using Outlook 6
A Outlook (and Office) 2019 Logging Using Outlook 2
glnz Can Word Normal.dotm interfere with Outlook? Office 2016 Using Outlook 5
D Outlook 2016 and Earlier with Office365 in 2021 Using Outlook 3
glnz Moving from Outlook 2003 to MS365 Outlook - need basics Using Outlook 4
L Outlook saved template function too limited Using Outlook 2
C Looking for feedback on new Outlook Add-in Using Outlook 0
M Outlook on 3 Computers Shows Different Total Items on Same Account Using Outlook 3
S Outlook email to configure setup for each mail Outlook VBA and Custom Forms 1
witzker print-list-of-outlook-folders with sort posibility Outlook VBA and Custom Forms 7
witzker Open Contact missing in Outlook 2019 Using Outlook 2
D.Moore VB script to Digitaly Sign newly created outlook message Outlook VBA and Custom Forms 2
B Outlook 2016 Retail C2R keeps logging since update? Using Outlook 0
M outlook 365 trying to finish my sentences Using Outlook 0
D Outlook Address Book Using Outlook 0
B Emails get stuck in Outbox of Gmail IMAP in Outlook for Windows Using Outlook 0

Similar threads

Top