Outlook 2011 for Mac - Exchange Server address changes from public front-end to internal hub server

Status
Not open for further replies.
S

sdbyrd

I'm having an issue with our Outlook 2011 Mac clients where you enter the Exchange Server address as https://webmail.company.com while you're connected to the internal network. Outlook can read mail with no issues. You can then disconnect from the network, take it home and it will continue to work fine. However, when you bring it back and connect to the internal network, Outlook will automatically update the Exchange Server address to the internal Hub server address. Again, Outlook works fine on the internal network. The problem is when you are out of the office and try to use Outlook. Since it has the internal address instead of the public address, Outlook no longer works out of the office. Is there a way to prevent Outlook from automatically changing the webmail address to the internal hub server?
 
Hi,

You might want to keep make both the internal and external url the same if your having a split-dns this should not be an issue. By doing this the clients always connect to the same url which is the external one.

Regards,

Johan

Exchange-blog: www.johanveldhuis.nl
 
Johan does present a valid option. Using split DNS so that the internal and external URL's are the same would work.

It sounds like autodiscover is not working externally. Can you run the Outlook Autodiscover test on the Exchange Remote Connectivity Analyzer site? The URL is https://testexchangeconnectivity.com/Default.aspx. This will help troubleshoot possible configuration issues with autodiscover.
 
Re: Outlook 2011 for Mac - Exchange Server address changes from public front-e

I know this is a slightly older thread, my appologies for reviving. However, I am seeing almost the same thing.

I have a single on premise Exchange 2007 server which is fully updated. All windows clients work perfectly, both internally and externally. The problem is the Mac clients. I configure them with the public address, they work fine for a day or two, then they revert to the internal mail server address and stop working externally.

I have tried repair installs, removal and reinstalls, flushing the keychain, removing and re-adding the account, etc. However, the problem just continues to re-occur.

It appears that the Mac reads the SRV records, or something, and changes it's settings accordingly. I have already removed all references to the external domain on the internal DNS, so I am NOT using a split DNS. Autodiscover does work for all clients, internal and external.

Any help would be greatly appreciated.
 
Re: Outlook 2011 for Mac - Exchange Server address changes from public front-e

From what I can find, this problem does not a resolution, other than using the same url for internal and external.
 
Re: Outlook 2011 for Mac - Exchange Server address changes from public front-e

I resolved this issue, and just wanted to post the resolution and information here for anyone else that experiences it.

What I found out was that Office for Mac 2011 does not handle auto-discover "correctly". To specify, Microsoft OS based Office installs use auto-discover to determine the correct settings for configuring Outlook. Mac uses it continually. This will cause your settings to be adjusted to internal only settings during use onsite, after the account has already been configured appropriately for internal & external.

To adjust this, follow this procedure:

  1. Open Outlook is running
  2. Launch the AppleScript Editor and run the following script:

tell application "Microsoft Outlook"

set background autodiscover of exchange account "NameOfAccount" to false

end tell


Of course, replace "NameOfAccount" with the account name listed in Outlook's account settings page.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
Marc2019 Need help please! Cannot Setup my outlook email account on my Mac Outlook 2011 Using Outlook.com accounts in Outlook 2
Marc2019 Setting up an Outlook Account on Mac Os 10.6.8 Outlook 2011 Using Outlook 1
P Outlook 2011 for Mac SEARCH Using Outlook 0
S Syncing categories in Outlook for Mac 2011 with Exchange or Gmail Using Outlook 0
M authentication settings for outlook for mac 2011 Using Outlook 1
Y Moving outlook data/profile from windows 2010 to mac 2011 Using Outlook 3
J Sending Mail From A Different Address Using Outlook 2011 for Mac Using Outlook 0
C import pst in Outlook 2011 for Mac Using Outlook 0
M Mailbox Size Outlook.com or Outlook 2011 Using Outlook 1
I Automatically updates outlook 2011 address book Using Outlook 1
A Outlook 2011 forwards calendar invites using "send as" not "on behalf of" ... Using Outlook 4
D why do exchange contacts not sync properly from outlook 2011 to outlook 2010 Exchange Server Administration 2
W Outlook 2011 and Emails using GoDaddy Using Outlook 7
J Outlook 2011 Using Outlook 1
A Need May 2011 14.2 Outlook Hotmail Connector. Using Outlook.com accounts in Outlook 1
D Cannot open Outlook 2011 Account Settings Using Outlook 2
P Share Outlook 2011 Calendar Using Outlook 2
H How do I import all my old email from Entourage 2004 (I have put email in separated folders), into my smart box of Outlook 2011 ? Thanks__ Using Outlook 2
X Custom icon (not from Office 365) for a macro in Outlook Outlook VBA and Custom Forms 0
Victor_50 Problem - Google Workspace will stop "unsafe" access to Outlook end 2024 Using Outlook 3
C New pc, new outlook, is it possible to import auto-complete emailaddress Using Outlook 2
T Outlook 365 won't take new working password Using Outlook 0
S Create Outlook Task from Template and append Body with Email Body Outlook VBA and Custom Forms 4
P Can't add custom field to custom Outlook form, it always adds to the Folder instead Outlook VBA and Custom Forms 2
B Sync Outlook Public Folders to Contacts Using Outlook 2
D Delete Outlook emails from MS server Using Outlook 9
B Outlook tasks and PDF Using Outlook 4
D Outlook 2019 is no longer asking for password ... Using Outlook 5
Kika Melo How to mark as Junk any message not from Contacts (in Outlook.com) Using Outlook 3
L Outlook attachments from OneDrive as links Using Outlook 0
G Outlook 365 My iCloud Outlook doesn’t work after reinstalling Microsoft365 on Windows 10 PC – now I get error message on contacts and calendar Using Outlook 1
T How to Export & Import GMAIL Contacts into Outlook 2021 ? Using Outlook 4
M Synchronization and backup of Outlook from local to server. Using Outlook 8
T How to get an EVENT COLOR option in Outlook 2021 ? Using Outlook 0
K How can I delete an e-mail from Outlook Using Outlook 1
V Outlook Error The Attempted operation Failed. An Object Could Not be found Outlook VBA and Custom Forms 0
P Yahoo/IMAP folder rename by Outlook desktop 365 Using Outlook 0
A Outlook 2019 folder counter Using Outlook 0
A Relocate Search Bar in Outlook Using Outlook 2
e_a_g_l_e_p_i Need clarification on 2-Step Verification for Gmail using Outlook 2021 Using Outlook 10
L Opening People Outlook 2021 Using Outlook 2
e_a_g_l_e_p_i Outlook 2021 not letting me setup my Gmail using pop Using Outlook 1
Geldner Problem submitting SPAM using Outlook VBA Form Outlook VBA and Custom Forms 2
P VBA to add email address to Outlook 365 rule Outlook VBA and Custom Forms 0
M Outlook 2016 outlook vba to look into shared mailbox Outlook VBA and Custom Forms 0
P Can no longer sync Outlook with iPhone calendar after iPhone update to 17.1.1 Using Outlook 7
O Outlook - Switch from Exchange to IMAP Using Outlook 2
e_a_g_l_e_p_i Is it possible to have a reminder in Outlook 2021 for every 90 days Using Outlook 3
farrissf Outlook 2016 Optimizing Email Searches in Outlook 2016: Seeking Insights on Quick Search vs Advanced Search Features Using Outlook 0
C Advanced search terms for "Outlook Data File" Using Outlook 1

Similar threads

Back
Top