run-time 438: object doesn't support this property or method

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Graham_T

Member
Outlook version
Outlook 2007
Email Account
POP3
Hi all,

I have inherited some automated processes that read and parse incoming emails (Outlook 2007) before extracting data and sending to an Access database.

Most of the time this runs without any error, however occasionally the code will break with a run-time 438: object doesn't support this property or method

The line it breaks on is:

Code:
sPerson = mailItem.SenderName

The code prior to this is:

Code:
Option Explicit 
 
Private ns As Outlook.NameSpace 
 
Private sEmailAddress As String 
 
Private sPerson As String 
 
Private dReceived As Date 
 
Private sComments As String 
 
Private sSerialNo As String 
 
Private sCLMtrFrm As String 
 
Private sItemNo As String 
 
Private oConnection As Object 
 
Private sItem As String 
 
Private M1 As String 
 
Private M2 As String 
 
Private M3 As String 
 
Private M4 As String 
 
Private M5 As String 
 
Private M6 As String 
 
Sub ReadE3(ByVal mailItem As Object)
   Dim lCount As Long
   Dim sql As String
   Dim sDate As String
   Dim sqlM As String
   Dim sqlR As String
   Dim sSerialDummy As String
   Dim sCLMtrFrmDummy As String
   Dim sDiv As String 
 
'// Collect team division for use in Stats reporting and append to audit table.
   If InStr(1, mailItem.Subject, "Our Ref: E3 [EIE]") Or InStr(1, mailItem.Subject, "ref E3 [EIE]") Then
       sDiv = "EIE"
   End If
   If InStr(1, mailItem.Subject, "Our Ref: E3 [NRW]") Or InStr(1, mailItem.Subject, "ref E3 [NRW]") Then
       sDiv = "NRW"
   End If
   If InStr(1, mailItem.Subject, "Our Ref: E3 [SSC]") Or InStr(1, mailItem.Subject, "ref E3 [SSC]") Then
       sDiv = "SSC"
   End If
  
 
'// Used when entering dummy values into E3Audit table when email cannot be read
   sSerialDummy = "ABC123"
   sCLMtrFrmDummy = "XYZ123"
 
   Call openConnection
 
   sPerson = mailItem.SenderName
   sEmailAddress = mailItem.SenderEmailAddress
   dReceived = mailItem.ReceivedTime

I'm not really used to coding in Outlook, so unsure as to how to handle this error.

Thanks in advance for any advice you can offer

GT
 
Outlook version
Outlook 2007
Email Account
Exchange Server
The error often crops up when VBA cannot decipher the the kind of object referenced and hence fails to connect the property/method with the object.

Try changing the line "Sub ReadE3(ByVal mailItem As Object)" to "Sub ReadE3(ByVal mailItem As Outlook.mailItem)"
 

Graham_T

Member
Outlook version
Outlook 2007
Email Account
POP3
Thanks.

I have updated the code and will keep my eye on this to see if it has fixed the issue.

GT
 
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Not open for further replies.
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