Outlook Mobile app email order randomized and display names stripped

Status
Not open for further replies.
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I have been working on a problem with Microsoft and wanted to see if someone has seen this problem before. They have been nice and responsive but as of yet, unhelpful. This started as an Outlook problem but after much troubleshooting I found that the issue relates to the Android app. So I'll skip to what we know now. It's in two parts.

First off when one saves a contact in the Android app, the app strips the email display name and if there are multiple email addresses, randomizes the order. MS is looking into this now. I believe it to be a bug that only MS can fix.

The second part is strange. A few seemingly random times a day about 20 contacts are modified instantly. IE all the same modified date and time down to the minute. Per the first part, their order is randomized and the display names are stripped. But there is nothing apparently different besides that. This happens a couple times a day on average. They are nearly the same set of contacts each time.

I feel like some app on the phone is synchronizing it's contact list with Outlook and causing this. Annoyingly they often try to show the user a merged view. I suspect it's something like this. I've tried disabling Skype, WhatsApp, and SnapChat but it wasn't them. I'm going to see which others I can disable but I was wondering if anyone else knew of what could be causing the Outlook Android App to save a couple dozen contacts like I have described.
 
cory_jackson said:
First off when one saves a contact in the Android app, the app strips the email display name and if there are multiple email addresses, randomizes the order. MS is looking into this now. I believe it to be a bug that only MS can fix.
Click to expand...
This is a known issue.

cory_jackson said:
The second part is strange. A few seemingly random times a day about 20 contacts are modified instantly. IE all the same modified date and time down to the minute. Per the first part, their order is randomized and the display names are stripped. But there is nothing apparently different besides that. This happens a couple times a day on average. They are nearly the same set of contacts each time.
Click to expand...
Is there any similarities in the ones that are affected - no physical address, a specific field has data etc?
 
Thank you.
Can you point me to a KB about this known issue? Or anything can show my tech at MS?
I haven't been able to find any correlation between the set of contacts that are being modified and anything else. All sets have exceptions.
 
I've tried to trip anything on my phone to cause this but found nothing. This morning 32 contacts were corrupted. I checked all my accounts on my phone and one, Google, synchronized contacts at exactly that time. But I don't have any contacts in Gmail. I'm going to disable the sync for now and see if that stops the corruption.

Can someone please point me to any other posts that discuss this email order and display name corruption?
 
cory_jackson said:
Can you point me to a KB about this known issue? Or anything can show my tech at MS?
Click to expand...
I don't know if they wrote a KB on it - it should be fixed now. I'll see if i can find an article.
 
Thank you. It seems an MS tech should be able to find this but they have a lot of information to search though. If I could give him some other information besides my description it might help him discover a solution and possibly convince him I'm not the only one.
 
Were you able to find any other references to this? I have searched, but I can't seem to find search terms that will give me a narrow enough set of results. Can you suggest some better terms to search by? Sometimes know issues get a nickname.
 
Status
Not open for further replies.
< Many Sent Item folders | I searched high and low for this answer in its most likely know but I thought I would be sure >
Similar threads
Thread starter Title Forum Replies Date
P Outlook Mobile App Doesn't Refresh Inbox Using Outlook 0
K Outlook adds space to rows in HTML email signatures viewed on mobile Using Outlook 1
M Mobile notifications and sync in Outlook.com Using Outlook.com accounts in Outlook 2
G Outlook 2016: reply icon not showing when replied from mobile Using Outlook 3
GregS Sync contacts Outlook.com to "MS People" mobile Using Outlook 1
P I'm getting an error when opening Outlook "Mobile me stopped working Using Outlook 1
S Need solution to Outlook mail handling/syncing/mobile situation, please Using Outlook 2
S Outlook 2010 Mobile Contacts Using Outlook 1
G How to make outlook show as unread messages I read in my mobile ph or tablet Using Outlook 1
C Outlook 2010 removes + from mobile numbers Using Outlook 3
E windows mobile 6.1 et outlook 2007 Outlook VBA and Custom Forms 1
I Synching Outlook 2010 with Windows Mobile 6.1 BCM (Business Contact Manager) 1
K Outlook Mobile Outlook VBA and Custom Forms 1
B RE: Outlook 2007 - SMS Link (mobile text) crashing outlook Outlook VBA and Custom Forms 1
S Outlook 365 Outlook (classic) Calendar Peek not showing iCloud calendar events Using Outlook 2
P Outlook Calendar entry being used as malware vector. Using Outlook 4
S How to Move Data from Mac Outlook to Windows Outlook? Using Outlook 4
T What is the best way of using the Classic Outlook client to change my email address? Using Outlook 4
T Creating a second email account on an Outlook client Using Outlook 2
Daviddavidsonz How to Schedule Emails in Microsoft Outlook Using Outlook 0
S Rule not running in Outlook Classic unless... Using Outlook 9
J column with actual email address in Outlook Classic Using Outlook 2
S Not receving all email since converting from Outlook 2007 to Outlook Classic Using Outlook 3
Rupert Dragwater Outlook 365 taking too long to synchronize each time email is being checked Using Outlook 17
Hornblower409 Outlook VBA Code Example - Unified inbox in Outlook Classic Outlook VBA and Custom Forms 5
J Need replacement for iTunes to locally (USB) sync. iPhone 17 to Classic Outlook 2024 Using Outlook 4
Thomas Fast Best way to manage incoming customer emails automatically in Outlook? Using Outlook 1
I Outlook 2024 Windows 11 Gmail - sudden log in problems Using Outlook 14
S Outlook Classic on 2024 Using Outlook 10
L Fresh Install of Windows 11, saved previous image, how to retrieve Outlook Contacts Using Outlook 10
C Can't Use Custom Contact form in Outlook Classic since early January 2026 Outlook VBA and Custom Forms 7
e_a_g_l_e_p_i Need help updating email in Outlook 2021 Using Outlook 10
V Outlook spam filter misbehaving Using Outlook 9
L what are the downsides of running both classic and new outlook on same win 11 pc? Using Outlook 2
P Preventing permanent deletions in Outlook on the Web Using Outlook 0
L any trick to embedding images in new outlook and outlook on the web contacts? Using Outlook 4
L new outlook contacts searching Using Outlook 5
R Outlook 2010 Outlook 2010 migration question Using Outlook 2
W New Outlook PEOPLE blank Using Outlook 6
C New Outlook issues with Gmail, particularly labels/folders Using Outlook 3
E What is the next workaround for macro in New Outlook 1.2025.1111.100 Outlook VBA and Custom Forms 3
E Need to digitally sign macro but VBA\Outlook crash Outlook VBA and Custom Forms 4
P Outlook 2003 no longer opens "without" Folder List Showing in Navigation Pane Using Outlook 2
Hornblower409 Outlook 2010 - Never ending update Using Outlook 0
V Outlook created new profile? Using Outlook 1
J Outlook inbox question Using Outlook 4
T How to Add AT&T Contacts to Outlook 365 Using Outlook 5
F Outlook 2021 outlook on iPhone Using Outlook 1
F Outlook 2021 Outlook on iPhone asks for password Using Outlook 0
P ics calendar entries suddenly open up new Outlook Using Outlook 3

Similar threads

Back
Top