cory_jackson
New Member
- Outlook version
- Outlook 2016 32 bit
- Email Account
- Office 365 Exchange
I have been working on a problem with Microsoft and wanted to see if someone has seen this problem before. They have been nice and responsive but as of yet, unhelpful. This started as an Outlook problem but after much troubleshooting I found that the issue relates to the Android app. So I'll skip to what we know now. It's in two parts.
First off when one saves a contact in the Android app, the app strips the email display name and if there are multiple email addresses, randomizes the order. MS is looking into this now. I believe it to be a bug that only MS can fix.
The second part is strange. A few seemingly random times a day about 20 contacts are modified instantly. IE all the same modified date and time down to the minute. Per the first part, their order is randomized and the display names are stripped. But there is nothing apparently different besides that. This happens a couple times a day on average. They are nearly the same set of contacts each time.
I feel like some app on the phone is synchronizing it's contact list with Outlook and causing this. Annoyingly they often try to show the user a merged view. I suspect it's something like this. I've tried disabling Skype, WhatsApp, and SnapChat but it wasn't them. I'm going to see which others I can disable but I was wondering if anyone else knew of what could be causing the Outlook Android App to save a couple dozen contacts like I have described.
First off when one saves a contact in the Android app, the app strips the email display name and if there are multiple email addresses, randomizes the order. MS is looking into this now. I believe it to be a bug that only MS can fix.
The second part is strange. A few seemingly random times a day about 20 contacts are modified instantly. IE all the same modified date and time down to the minute. Per the first part, their order is randomized and the display names are stripped. But there is nothing apparently different besides that. This happens a couple times a day on average. They are nearly the same set of contacts each time.
I feel like some app on the phone is synchronizing it's contact list with Outlook and causing this. Annoyingly they often try to show the user a merged view. I suspect it's something like this. I've tried disabling Skype, WhatsApp, and SnapChat but it wasn't them. I'm going to see which others I can disable but I was wondering if anyone else knew of what could be causing the Outlook Android App to save a couple dozen contacts like I have described.