Outlook Mobile app email order randomized and display names stripped

Status
Not open for further replies.
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I have been working on a problem with Microsoft and wanted to see if someone has seen this problem before. They have been nice and responsive but as of yet, unhelpful. This started as an Outlook problem but after much troubleshooting I found that the issue relates to the Android app. So I'll skip to what we know now. It's in two parts.

First off when one saves a contact in the Android app, the app strips the email display name and if there are multiple email addresses, randomizes the order. MS is looking into this now. I believe it to be a bug that only MS can fix.

The second part is strange. A few seemingly random times a day about 20 contacts are modified instantly. IE all the same modified date and time down to the minute. Per the first part, their order is randomized and the display names are stripped. But there is nothing apparently different besides that. This happens a couple times a day on average. They are nearly the same set of contacts each time.

I feel like some app on the phone is synchronizing it's contact list with Outlook and causing this. Annoyingly they often try to show the user a merged view. I suspect it's something like this. I've tried disabling Skype, WhatsApp, and SnapChat but it wasn't them. I'm going to see which others I can disable but I was wondering if anyone else knew of what could be causing the Outlook Android App to save a couple dozen contacts like I have described.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
cory_jackson said:
First off when one saves a contact in the Android app, the app strips the email display name and if there are multiple email addresses, randomizes the order. MS is looking into this now. I believe it to be a bug that only MS can fix.
Click to expand...
This is a known issue.

cory_jackson said:
The second part is strange. A few seemingly random times a day about 20 contacts are modified instantly. IE all the same modified date and time down to the minute. Per the first part, their order is randomized and the display names are stripped. But there is nothing apparently different besides that. This happens a couple times a day on average. They are nearly the same set of contacts each time.
Click to expand...
Is there any similarities in the ones that are affected - no physical address, a specific field has data etc?
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Thank you.
Can you point me to a KB about this known issue? Or anything can show my tech at MS?
I haven't been able to find any correlation between the set of contacts that are being modified and anything else. All sets have exceptions.
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I've tried to trip anything on my phone to cause this but found nothing. This morning 32 contacts were corrupted. I checked all my accounts on my phone and one, Google, synchronized contacts at exactly that time. But I don't have any contacts in Gmail. I'm going to disable the sync for now and see if that stops the corruption.

Can someone please point me to any other posts that discuss this email order and display name corruption?
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Thank you. It seems an MS tech should be able to find this but they have a lot of information to search though. If I could give him some other information besides my description it might help him discover a solution and possibly convince him I'm not the only one.
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Were you able to find any other references to this? I have searched, but I can't seem to find search terms that will give me a narrow enough set of results. Can you suggest some better terms to search by? Sometimes know issues get a nickname.
 
Status
Not open for further replies.
< Many Sent Item folders | I searched high and low for this answer in its most likely know but I thought I would be sure >
Similar threads
Thread starter Title Forum Replies Date
P Outlook Mobile App Doesn't Refresh Inbox Using Outlook 0
K Outlook adds space to rows in HTML email signatures viewed on mobile Using Outlook 1
M Mobile notifications and sync in Outlook.com Using Outlook.com accounts in Outlook 2
G Outlook 2016: reply icon not showing when replied from mobile Using Outlook 3
GregS Sync contacts Outlook.com to "MS People" mobile Using Outlook 1
P I'm getting an error when opening Outlook "Mobile me stopped working Using Outlook 1
S Need solution to Outlook mail handling/syncing/mobile situation, please Using Outlook 2
S Outlook 2010 Mobile Contacts Using Outlook 1
G How to make outlook show as unread messages I read in my mobile ph or tablet Using Outlook 1
C Outlook 2010 removes + from mobile numbers Using Outlook 3
E windows mobile 6.1 et outlook 2007 Outlook VBA and Custom Forms 1
I Synching Outlook 2010 with Windows Mobile 6.1 BCM (Business Contact Manager) 1
K Outlook Mobile Outlook VBA and Custom Forms 1
B RE: Outlook 2007 - SMS Link (mobile text) crashing outlook Outlook VBA and Custom Forms 1
K Outlook 2019 Randomly Disconnecting from Gmail Servers Using Outlook 5
P Outlook calendar and contacts sync problem-outlook disconnects Using Outlook.com accounts in Outlook 2
HarvMan Toggle between calendar and email in Outlook 365 Using Outlook 2
V Outlook error 500 Using Outlook 2
F Email being marked as Spam by Gmail and not being visible in Outlook Using Outlook 3
S Mac Outlook 365 Questions Using Outlook 0
M Outlook calendar is missing Using Outlook 2
G Save and Rename Outlook Email Attachments Outlook VBA and Custom Forms 0
G Trigger script without restaring outlook Outlook VBA and Custom Forms 7
T Have you written an articles about Outlook? Using Outlook 3
V Compound IF, OR, AND in Outlook form Outlook VBA and Custom Forms 4
A Any way to make Outlook Calendar invitations look right to Gmail/Google Calendar users? Using Outlook 3
R Outlook 365 update sets delete from server flag Using Outlook 1
M How to setup outlook after importing old account information - Entering email account info creates with "(1)" after the account! Using Outlook 1
P Prevent Outlook 2016 from using DASL filter Using Outlook 4
I Button PDF in Outlook Contact custom form Outlook VBA and Custom Forms 1
G VBA to save selected Outlook msg with new name in selected network Windows folder Outlook VBA and Custom Forms 1
X Outlook automation pull from PDF Using Outlook 5
O Outlook 365 - How to create / copy a new contact from an existing one? Using Outlook 3
M Gmail address associated with Outlook on new phone Using Outlook 9
D Cannot populate certain UserProperties in Outlook from Excel Outlook VBA and Custom Forms 2
F Excel VBA to move mails for outlook 365 on secondary mail account Outlook VBA and Custom Forms 1
G Outlook 2016: Want IMAP Data Files on My D: Drive and Not C: Drive Using Outlook 1
V Validating Outlook form with "OR" and "AND" Outlook VBA and Custom Forms 1
D Outlook 2016 64bit, Cannot Save in 'HTML', format Using Outlook 1
J Connect outlook to office365 exchange _without_ signing in office apps Using Outlook 4
D Outlook launch email showing new unread email in reading pane Using Outlook 11
M Convertor for Outlook Express Mail Store (.dbx) to Outlook Mail Store (.pst) Using Outlook 0
L Outlook 2010 Outlook 2010 Outlook VBA and Custom Forms 2
V Outlook behaving oddly Using Outlook 2
M HTML email signature in Outlook Using Outlook 1
C What folders are needed when reinstalling Outlook 2010 Using Outlook 0
M Respond to Outlook Email Outlook VBA and Custom Forms 0
P Color Code or highlight folders in Outlook 2016 Using Outlook 2
U Outlook locking up when replying to Email Using Outlook 7
J Outlook Autocomplete (Recipients) opens upward Using Outlook 2

Similar threads

Top