Outlook Mobile app email order randomized and display names stripped

Status
Not open for further replies.
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I have been working on a problem with Microsoft and wanted to see if someone has seen this problem before. They have been nice and responsive but as of yet, unhelpful. This started as an Outlook problem but after much troubleshooting I found that the issue relates to the Android app. So I'll skip to what we know now. It's in two parts.

First off when one saves a contact in the Android app, the app strips the email display name and if there are multiple email addresses, randomizes the order. MS is looking into this now. I believe it to be a bug that only MS can fix.

The second part is strange. A few seemingly random times a day about 20 contacts are modified instantly. IE all the same modified date and time down to the minute. Per the first part, their order is randomized and the display names are stripped. But there is nothing apparently different besides that. This happens a couple times a day on average. They are nearly the same set of contacts each time.

I feel like some app on the phone is synchronizing it's contact list with Outlook and causing this. Annoyingly they often try to show the user a merged view. I suspect it's something like this. I've tried disabling Skype, WhatsApp, and SnapChat but it wasn't them. I'm going to see which others I can disable but I was wondering if anyone else knew of what could be causing the Outlook Android App to save a couple dozen contacts like I have described.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
cory_jackson said:
First off when one saves a contact in the Android app, the app strips the email display name and if there are multiple email addresses, randomizes the order. MS is looking into this now. I believe it to be a bug that only MS can fix.
Click to expand...
This is a known issue.

cory_jackson said:
The second part is strange. A few seemingly random times a day about 20 contacts are modified instantly. IE all the same modified date and time down to the minute. Per the first part, their order is randomized and the display names are stripped. But there is nothing apparently different besides that. This happens a couple times a day on average. They are nearly the same set of contacts each time.
Click to expand...
Is there any similarities in the ones that are affected - no physical address, a specific field has data etc?
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Thank you.
Can you point me to a KB about this known issue? Or anything can show my tech at MS?
I haven't been able to find any correlation between the set of contacts that are being modified and anything else. All sets have exceptions.
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I've tried to trip anything on my phone to cause this but found nothing. This morning 32 contacts were corrupted. I checked all my accounts on my phone and one, Google, synchronized contacts at exactly that time. But I don't have any contacts in Gmail. I'm going to disable the sync for now and see if that stops the corruption.

Can someone please point me to any other posts that discuss this email order and display name corruption?
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Thank you. It seems an MS tech should be able to find this but they have a lot of information to search though. If I could give him some other information besides my description it might help him discover a solution and possibly convince him I'm not the only one.
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Were you able to find any other references to this? I have searched, but I can't seem to find search terms that will give me a narrow enough set of results. Can you suggest some better terms to search by? Sometimes know issues get a nickname.
 
Status
Not open for further replies.
< Many Sent Item folders | I searched high and low for this answer in its most likely know but I thought I would be sure >
Similar threads
Thread starter Title Forum Replies Date
P Outlook Mobile App Doesn't Refresh Inbox Using Outlook 0
K Outlook adds space to rows in HTML email signatures viewed on mobile Using Outlook 1
M Mobile notifications and sync in Outlook.com Using Outlook.com accounts in Outlook 2
G Outlook 2016: reply icon not showing when replied from mobile Using Outlook 3
GregS Sync contacts Outlook.com to "MS People" mobile Using Outlook 1
P I'm getting an error when opening Outlook "Mobile me stopped working Using Outlook 1
S Need solution to Outlook mail handling/syncing/mobile situation, please Using Outlook 2
S Outlook 2010 Mobile Contacts Using Outlook 1
G How to make outlook show as unread messages I read in my mobile ph or tablet Using Outlook 1
C Outlook 2010 removes + from mobile numbers Using Outlook 3
E windows mobile 6.1 et outlook 2007 Outlook VBA and Custom Forms 1
I Synching Outlook 2010 with Windows Mobile 6.1 BCM (Business Contact Manager) 1
K Outlook Mobile Outlook VBA and Custom Forms 1
B RE: Outlook 2007 - SMS Link (mobile text) crashing outlook Outlook VBA and Custom Forms 1
Retired Geek Outlook for the MAC with Yahoo accounts now very broken Using Outlook 6
S Outlook 2002- "Send" button has disappeared. Help please. Using Outlook 1
L How Stop Outlook Nag Messages Using Outlook 1
TomHuckstep Remove Send/Receive All Folders (IMAP/POP) button from Outlook 365 Ribbon Using Outlook 1
L I Cannot Sign Into My Outlook Account? Outlook VBA and Custom Forms 0
icacream Outlook 2021 - Google calendar in the peek Using Outlook 0
e_a_g_l_e_p_i Question about installing my Gmail account on my iPhone but still getting messages downloaded to my desktop Outlook. Using Outlook 3
F Want to add second email to Outlook for business use Using Outlook 5
kburrows Outlook Email Body Text Disappears/Overlaps, Folders Switch Around when You Hover, Excel Opens Randomly and Runs in the Background - Profile Corrupt? Using Outlook 0
M using excel to sort outlook appointment items Outlook VBA and Custom Forms 4
e_a_g_l_e_p_i MY Outlook 2021 changed the format of the shortcuts for mail, calendar etc. Using Outlook 10
Z Outlook 2021 Outlook new emails notification not working Using Outlook 5
K Changing the Deleted Items location in Outlook 2019 Using Outlook 2
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
V How to use Comas in a picklist in Outlook forms Outlook VBA and Custom Forms 3
e_a_g_l_e_p_i Question about reinstalling Outlook 2021 Using Outlook 5
A Outlook 365 Outlook (part of 365) now working offline - argh Using Outlook 5
M Outlook Macro to save as Email with a file name format : Date_Timestamp_Sender initial_Email subject Outlook VBA and Custom Forms 0
G LinkedIn tab missing in Outlook 365 (but working in OWA) Using Outlook 0
Jay Freedman Outlook forgets "not junk" marking Using Outlook 0
KurtLass Opening Graphics Attachments in Outlook 2021 Using Outlook 0
P now on office 365 but getting error messages about missing Outlook 2013 cache folders Using Outlook 2
B Outlook config download Outlook VBA and Custom Forms 1
M Short term workaround for when Outlook searching stopped functioning Using Outlook 0
D Outlook 2016 Creating an outlook Macro to select and approve Outlook VBA and Custom Forms 0
L Fetch, edit and forward an email with VBA outlook Outlook VBA and Custom Forms 2
BartH VBA no longer working in Outlook Outlook VBA and Custom Forms 1
L Synch Outlook 365 calendar with iPhone Using Outlook 0
W Can vba(for outlook) do these 2 things or not? Outlook VBA and Custom Forms 2
S Outlook 2016 and Acrobat PDFMaker Office COM Addin Using Outlook 0
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
M Outlook 365 Rename Outlook Priority Using Outlook 3
R Outlook 2019 accesses POP3 but says its offline (because of IMAP servers?) Using Outlook 0
R Outlook Working off line Using Outlook 0
D Outlook 365 Custom forms field limit? Outlook VBA and Custom Forms 4
W Outlook 2016 MSI - Possible to make work with O365 modern Auth & Win7? Using Outlook 4

Similar threads

Top