Outlook Mobile app email order randomized and display names stripped

Status
Not open for further replies.
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I have been working on a problem with Microsoft and wanted to see if someone has seen this problem before. They have been nice and responsive but as of yet, unhelpful. This started as an Outlook problem but after much troubleshooting I found that the issue relates to the Android app. So I'll skip to what we know now. It's in two parts.

First off when one saves a contact in the Android app, the app strips the email display name and if there are multiple email addresses, randomizes the order. MS is looking into this now. I believe it to be a bug that only MS can fix.

The second part is strange. A few seemingly random times a day about 20 contacts are modified instantly. IE all the same modified date and time down to the minute. Per the first part, their order is randomized and the display names are stripped. But there is nothing apparently different besides that. This happens a couple times a day on average. They are nearly the same set of contacts each time.

I feel like some app on the phone is synchronizing it's contact list with Outlook and causing this. Annoyingly they often try to show the user a merged view. I suspect it's something like this. I've tried disabling Skype, WhatsApp, and SnapChat but it wasn't them. I'm going to see which others I can disable but I was wondering if anyone else knew of what could be causing the Outlook Android App to save a couple dozen contacts like I have described.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
cory_jackson said:
First off when one saves a contact in the Android app, the app strips the email display name and if there are multiple email addresses, randomizes the order. MS is looking into this now. I believe it to be a bug that only MS can fix.
Click to expand...
This is a known issue.

cory_jackson said:
The second part is strange. A few seemingly random times a day about 20 contacts are modified instantly. IE all the same modified date and time down to the minute. Per the first part, their order is randomized and the display names are stripped. But there is nothing apparently different besides that. This happens a couple times a day on average. They are nearly the same set of contacts each time.
Click to expand...
Is there any similarities in the ones that are affected - no physical address, a specific field has data etc?
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Thank you.
Can you point me to a KB about this known issue? Or anything can show my tech at MS?
I haven't been able to find any correlation between the set of contacts that are being modified and anything else. All sets have exceptions.
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I've tried to trip anything on my phone to cause this but found nothing. This morning 32 contacts were corrupted. I checked all my accounts on my phone and one, Google, synchronized contacts at exactly that time. But I don't have any contacts in Gmail. I'm going to disable the sync for now and see if that stops the corruption.

Can someone please point me to any other posts that discuss this email order and display name corruption?
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Thank you. It seems an MS tech should be able to find this but they have a lot of information to search though. If I could give him some other information besides my description it might help him discover a solution and possibly convince him I'm not the only one.
 
C

cory_jackson

New Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Were you able to find any other references to this? I have searched, but I can't seem to find search terms that will give me a narrow enough set of results. Can you suggest some better terms to search by? Sometimes know issues get a nickname.
 
Status
Not open for further replies.
< Many Sent Item folders | I searched high and low for this answer in its most likely know but I thought I would be sure >
Thread starter Similar threads Forum Replies Date
P Outlook Mobile App Doesn't Refresh Inbox Using Outlook 0
M Mobile notifications and sync in Outlook.com Using Outlook.com accounts in Outlook 2
G Outlook 2016: reply icon not showing when replied from mobile Using Outlook 3
GregS Sync contacts Outlook.com to "MS People" mobile Using Outlook 1
P I'm getting an error when opening Outlook "Mobile me stopped working Using Outlook 1
S Need solution to Outlook mail handling/syncing/mobile situation, please Using Outlook 2
S Outlook 2010 Mobile Contacts Using Outlook 1
G How to make outlook show as unread messages I read in my mobile ph or tablet Using Outlook 1
C Outlook 2010 removes + from mobile numbers Using Outlook 3
S Outlook 2010 Pro 32bit not recognized by Mobile Device Center Using Outlook 2
D How to push a second outlook 2007 'private' calendar on exchange 2007 to my mobile phone. Using Outlook 1
T Can Windows 7 64 bit Outlook 2007 be set up to sync with Apple Mobile me? Using Outlook 2
D Underliverable Message after deleting mobile account in outlook 2007 Using Outlook 10
D Show Outlook 2010 Calendar Category Colors on my Mobile Phone. Using Outlook 2
L Sync Outlook data with window mobile 6.1 Using Outlook 6
B Outlook with BCM 2010 and Windows Mobile will not sync contacts separately Using Outlook 1
R Hi, Is Outlook 2010 compatible thru active sync with Windows Mobile 6.1 Professional. Using Outlook 4
C Old personal PST calendar: want to sync it to outlook.com business email so it syncs to my mobile easily. Using Outlook 2
V Outlook 2007 and mobile devices having trouble with Exchange 2007 Using Outlook 2
N Outlook 2010 Vista 64bit not recognized by Mobile Device Center Using Outlook 2
A Inaccurate transfer of files when syncing 2 windows mobile devices(htc touch pro II's) to outlook on pc-using Using Outlook 1
A outlook 2010 and windows mobile device center Using Outlook 1
L outlook 2010 with business contact manager not syncing business contacts with Windows Mobile 5 Using Outlook 4
V synch mobile me with outlook Using Outlook 1
R T-mobile Blackberry bold syncing Outlook with Hotmail Using Outlook 1
T Synching calendar from outlook 2010 to Samsung mobile Using Outlook 1
E Using Windows mobile device centre to syncronize mobile with Outlook 2010. Using Outlook 1
G Outlook 2010 and Mobile Me Using Outlook 9
J Syncing mobile phone with Outlook Using Outlook 1
N Windows Mobile Device Center and Outlook 2010 Using Outlook 1
D Windows Mobile Device Center unable to recognize Outlook 10 Using Outlook 0
P Is there a way to modify my shared Outlook calendar via my mobile phone Using Outlook 3
D Sync Outlook 2010 to Win Mobile 5 Using Outlook 6
M Can outlook express or Outlook detect the IP address of the mobile broadband user Using Outlook 0
E windows mobile 6.1 et outlook 2007 Outlook VBA and Custom Forms 1
I Synching Outlook 2010 with Windows Mobile 6.1 BCM (Business Contact Manager) 1
K Outlook Mobile Outlook VBA and Custom Forms 1
B RE: Outlook 2007 - SMS Link (mobile text) crashing outlook Outlook VBA and Custom Forms 1
J Outlook 2010 Outlook/Win7 Client logging Event ID 36887 Using Outlook 0
R How to get the Items object of the default mailbox of a specific account in a multiple account Outlook? Outlook VBA and Custom Forms 0
T Why does outlook 2010 convert only some forum notifications to plain text? Using Outlook 2
M In Outlook Calendar remove the buttons: 'Today' and '<' (Back a day) and '>' (Forward a day) that are below the Ribbon and above the calendar display. Using Outlook 0
J Moved many emails to Outlook external folder, need to delete on Gmail server Using Outlook 13
P Scheduling a meeting in Outlook Outlook Wishlist 4
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
R Outlook 2019 Using Outlook 0
N Outlook Has Become Sluggish Using Outlook 14
HarvMan Outlook 365 Calendar Using Outlook 12
A calendar invites sent from Microsoft Outlook to Mac Outlook is not working Calendar Printing Assistant 2
L Outlook 2016 Contacts missing in Outlook 365 Using Outlook 1
Similar threads
Top