Add Account

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T

TROYBARKER

New Member
OS Version(s)
  1. Windows
Outlook version
Outlook 365 64 bit
Email Account
IMAP
Operating system::    Windows 11
Outlook version:     Outlook Office 365
Email type or host:    IMAP
Hello I have been an Outlook user for over 25 years (Office 97). I have a email account hosted by Gmail. I actually have several Gmail accounts (IMAP). I recently purchased a new computer. NOTE - On my previous computer all my email accounts worked without issue. I am a paid subscriber to Office 365, and downloaded Office 365 on the new computer. In Outlook I added my first 2 Gmail accounts without issue. When I went to add the third account I received the following error. We couldn't log on to the incoming (POP/IMAP) server. Please check your email address and password and try again. I tried this several times to no avail. For those of you that have added Gmail accounts to Outlook, you will know that after entering the email address a Gmail screen prompts you to enter in the password and if 2 step verification is set up you are requested to enter in the G- #. These steps are not occurring.

I have contacted Gmail and they checked all of the settings and found no issues. Google suggested I try to add the email address to a different computer. I did and that That was successful. Google felt that meant there was an issue with Outlook on my new machine not prompting with the Gmail sign in screen. Google tried to help me add the account manually. That would not work either.

Google suggested I set up a different Outlook Profile. I did to no no avail.

I then uninstalled Office and reinstalled it and tried adding the problem email account. No luck. I was able to add the other two accounts without issue.

I have chatted with Microsoft support several times with no luck.

Any feedback or advise you might share would be appreciated.
 
Click over to this thread, and read my Gmail Setup Notes on my FULL post. Hard to believe your solution is not there.
Each Gmail account needs the proper settings. Sounds like that one is not set properly to do what you want.

V

Post in thread 'Need clarification on 2-Step Verification for Gmail using Outlook 2021'

Here are my notes on setting-up my Gmail Account in Office 2021/Outlook 2021 .

John Doe
John.Doe@gmail.com
Account Type: POP3
pop3: pop.gmail.com
smtp: smtp.gmail.com

login: john.doe@gmail.com
pass: jldjhjkwprpuhbvadljcxvf
- After 2-Step Verification is now enabled, created in main Google Account/Security (not Gmail Settings).

Outgoing server (SMTP) requires Authentication
- Use same settings as my Incoming mail server

Ports (POP3): 995
- This server requires an encrypted connection (SSL/TLS)
Ports (SMTP): 587
- Use the following encrypted connection: STARTTLS...
 
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