iCloud add in problems

AllanBlacher

New Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
My iCloud add-in is disabled and will not re-enable itself when I try to check the relevant box in Manage COM add-ins. Error message 1) says it was disabled by the user after a Data Execution Prevention failure and 2) (on the manage screen) The add-in is enabled by your system administrator but disabled because it prevented Outlook from functioning correctly.

I am using Win 10 and office 365. iCloud is not listed in 'slow and disabled' add-ins list.

Diane Poremsky was hugely helpful resolved a similar, but slightly different, problem for me some months ago now....I have tried what she suggested, and what worked last time, editing the HKEY to 3 but it does not cause the add-in to load. I've also run the slipstick option to alter the registry but that too doesn't seem to have worked this time.

I tried uninstalling and re-installing iCloud but the problem has continued.

I'd really appreciate some help!!!
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
1) says it was disabled by the user after a Data Execution Prevention failure and 2) (on the manage screen) The add-in is enabled by your system administrator but disabled because it prevented Outlook from functioning correctly.
That means it there is a serious error - the key will prevent outlook from disabling it for loading slow and minor crashes, but not for ones that prevent outlook from loading.

Which iCloud are you using - the apple download or the one from the Microsoft store?

Try this: Sign out of iCloud, uninstall it. Repair office, reinstall iCloud.
 

AllanBlacher

New Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
Hi Diane, I am so pleased this has reached you personally - having had the benefit of your input before, I have a strong sense that if you can't sort it, no-one can!
1) I am using iCloud v12.0 and I'm pretty sure its from apple I had no idea they might be different. If I proceed, which one should I use?
2) I can easily uninstall iCloud and then reinstall it but can you please tell me what I do to repair office. I am not by any means technically skilled.
3) Is there a paid option i.e. is it something you could do remotely for a fee? Forgive me if I am going beyond proper boundaries in asking. Aside from the cost, my only other concern is whether you can gain access to my pc.
Regds Allan
 

AllanBlacher

New Member
Outlook version
Outlook 2016 32 bit
Email Account
POP3
Hi Diane, I hope you might see the message I posted above following your earlier response. I do look forward to hearing from you.
Regds. Allan
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
1) I am using iCloud v12.0
It is from apple, but distributed through the windows app store.
There is a download from apple, ostensively for older versions of Windows. It works with Win 10 too. It's version 7.xx

what I do to repair office
To repair your Office installation, right click on the start menu and choose Apps & Features, find and select the Office installation. Choose Modify then select the Quick repair option. Use the Quick Repair option first as it will fix many things and complete fairly quickly.

If it doesn't help, use the Online Repair option to uninstall Office and reinstall Office. It will not delete your existing Office settings or your Outlook profile and data files.

When you uninstall iCloud you need to sign out of iCloud first, so it removes the iCloud data files from outlook.

Is there a paid option i.e. is it something you could do remotely for a fee?
 
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