ICloud Unexpected Error

Not open for further replies.


New Member
Outlook version
Email Account
Hi, New to this forum. My apologies in advance if I'm not using this site correctly.

I have searched this forum, Microsoft's forum, and Apple forums and have not found a solution that is directly pertaining to my problem. After reading responses on all sites on this forum seems to be the most knowledgeable in regards to Outlook & icloud.

Using: Outlook 2007 & Icloud-1

My issue: Icloud had been working perfectly for years syncing with Outlook until yesterday. When I started getting this message: The set of folders cannot be opened. An unexpected error has occurred. MAPI was unable to load the information service C:\PROGRA~2\COMMON~1\Apple\INTERN~1\APLZOD.dll. Be sure the service is correctly installed and configured.

Windows may have done an update to my PC other than that nothing else has changed.

What I've tried: Unchecked contacts, mail & calendars in icloud dashboard and rechecked. Signed out of icloud and signed back in (actually looked like it was going to work, but failed and got message again) & Repair from uninstall programs in control panel for icloud.

The repair made me restart so I was under the assumption it would replace the dll file.

Any thoughts on the next steps to try and repair are appreciated.
it's a bug in the newest outlook security update. At this time, the only solution is to uninstall it from control panel then hide it so it won't be reinstalled. The Outlook 2007 KB number is KB3191898.
Outlook 2007 KB number is KB3191898
I just experienced the same issue in MS Outlook 2016 (32 bit). Would you please indicate which security update I should uninstall for Outlook 2016 and how to hide it so it won't be reinstalled? Thanks so much for your kind assistance!
this issues should only affect outlook 2007, not the newer ones.

Are you using 2 factor authentication? Apple is forcing this as of june 15 if you want to use any 3rd party apps such as outlook.
this issues should only affect outlook 2007, not the newer ones.

Are you using 2 factor authentication? Apple is forcing this as of june 15 if you want to use any 3rd party apps such as outlook.
Very sorry for the late reply. I have set up two factor authentication. I discovered that my ISP, "Spectrum" which used to be Time Warner Cable, is undergoing merger pains. My email address is on one of their incoming mail servers that has been malfunctioning for over a week now. My ability to get email delivered is sporadic at best and they can not even provide an estimate as to when this problem will be resolved. I am trying to get them to port my email address to a working server...but no luck thus far in that regard.
I have set up two factor authentication.
You'll need to use the app password for the icloud email for sure. I think the normal password will work in the iCloud addin for calendar & contacts (but haven't verified as i don't have two factor enabled). If the addin doesn't trigger the second login screen, you'll need to use the app password.
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
B Outlook 2019 iCloud says “UN or PW is incorrect” but they are correct. Using Outlook 0
G Outlook 365 My iCloud Outlook doesn’t work after reinstalling Microsoft365 on Windows 10 PC – now I get error message on contacts and calendar Using Outlook 1
C reminders not synced by CodeTwo Sync for iCloud Using Outlook 2
P How to clear out all contacts in iCloud, so I can use iCloud-based sync program Using Outlook 1
D Outlook app 2021 & iCloud PST issues Using Outlook 2
A iCloud Outlook Add In is causing Outlook 2021 to crash and got disabled Using Outlook 10
V iCloud calendar problems, Outlook shuts down immediately Using Outlook 2
B iCloud telling me my Outlook is not supported Using Outlook 2
KeithJB iCloud calendar sync only works one way! Using Outlook 3
V Outlook 2021 Outlook-2021 (64-bit) and iCloud-for-Windows v13.0 - It Works Good. Using Outlook 12
V Outlook 2016 iCloud for Windows - Why no working Calendars and Tasks ? Using Outlook 1
R Sent emails show iCloud mail account not the alias Using Outlook 2
R Moved 6 months worth (approx 1500 emails) lost from moving from TPG inbox to Icloud inbox (folders) Using Outlook 3
A iCloud add in problems Using Outlook 4
G Outlook 365 with iCloud account not syncing calendars Using Outlook 2
V Outlook 2016 Does Outlook-2016 (64 bit) work with iCloud for Windows ? Using Outlook 5
V Outlook 2016 Outlook-2016 and iCloud for Windows - Problems Using Outlook 11
B iCloud for Windows 11.2 disconnects by itself after 30-45 minutes Using Outlook 9
L icloud contacts sync Using Outlook 4
Commodore Outlook (2013) issues with icloud.com mail Using Outlook 0
D iCloud Add-in not working in Outlook 2013 and Outlook 2016 After Windows Upgrade & iCloud Upgrade Using Outlook 2
P Outlook tasks not syncing with iCloud Using Outlook 2
V iCloud calendar sync problems Using Outlook 13
M move to iCloud not working in outlook calendar Using Outlook 12
G icloud pictures not showing in Outlook 365 Using Outlook 0
jChambler iCloud folders in Outlook are not the same as on iCloud Using Outlook 6
C iCloud Setting missing Outlook tab and Outlook missing the iCloud refresh button Using Outlook 4
David Langer Outlook 2016 (365) How to restore the ability to Re-Map iCloud IMAP Folders Using Outlook 5
W Looks like the folder below has been deleted: "iCloud\Calendar" Using Outlook 1
B iCloud Option to sync contacts, mail, calendar and tasks Using Outlook 5
P Making iCloud the default calendar for Outlook 2016 Using Outlook 3
P Best configuration for Outlook 2016, Gmail and iCloud Using Outlook 8
Gary Hile Icloud addin for outlook 2016 Using Outlook 5
Commodore iCloud mail with two-factor authentication Using Outlook 7
G Icloud Contacts With Outlook Issue Using Outlook 4
D Outlook 2013 changing iCloud reminder time? Using Outlook 0
F want inbox on toolbar to reference icloud messages Using Outlook 2
V iCloud Calendar invitations not sending Using Outlook 3
Horsepower Need iCloud mail only Using Outlook 1
Diane Poremsky iCloud, Outlook 2016, and Windows 10 Using Outlook 0
Diane Poremsky iCloud and Outlook Problems: Syncing Calendar Using Outlook 0
Diane Poremsky Issues Syncing Outlook and iCloud Contacts Using Outlook 0
Diane Poremsky Outlook and iCloud Sync Issues Using Outlook 0
M icloud removed my contacts Using Outlook 7
H Can't connect to icloud Using Outlook 0
Diane Poremsky Online Services in Outlook: Gmail, Yahoo, iCloud, AOL, GoDaddy Using Outlook 1
V iCloud problem Using Outlook 9
W FYI: CodeTwo Sync for iCloud is FREE now! Using Outlook 0
MattC Problem with Outlook 2007 & iCloud / duplicate tasks Using Outlook 1
M Can't Delete iCloud Calendar Notifications From Outlook 2016 Using Outlook 0

Similar threads