iCloud Setting missing Outlook tab and Outlook missing the iCloud refresh button

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cc10

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Got a new computer and have problems in connecting synch iCloud and Outlook 365 (2016?). Have problems in both Outlook and iCloud Settings.
1. In Outlook, the iCloud add-in is checked and indicates that the add-in is active. However in Outlook, the iCloud Refresh button on the menu is not showing.
2. In iCloud Settings, it is missing / not showing the "Mail, Contacts, Calendars & Tasks with Outlook" option to check and uncheck.
I have talked with Apple and Microsoft support but they haven't been able to provide with the solution. They tried to be very helpful but seem that they do not know that much on how both programs interacts.
I have uninstalled and reinstalled iCloud and Outlook several times and in different ways, and also have deleted and added again the add-in. I have even reset completely Windows 10 but still I have encountered the same issue.
Please provide some light and solution.
 

cc10

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Which version and build of Outlook are you using? See File, Office Account for the information. Please include the text following the version/build number.

Do you receive any error messages from icloud?
HI,
Outlook version is 1904 (Build 11601.20178 Click-to-Run) Monthly Channel
I do not receive any error message.
 

cc10

New Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
?Still, have the problem. Any comments?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Were you ever able to figure this out? I have another user with the same problem.
 
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