"Get Add-Ins" - Which Version of Outlook to use

Status
Not open for further replies.
A

AjayG

New Member
Outlook version
Outlook 2019 64-bit
Email Account
IMAP
Hello,

We currently have a Microsoft 365 for Family account and we have installed Outlook on our Home PC desktop. We use gmail for our personal account, and our business emails are set up on Google Workspace. I am able to monitor my personal email, as well as my office emails (multiple mailboxes) on the desktop outlook using IMAP. It works really well for us.

We use a 3rd party software that has been installed using Com Add-In. This software is ending support by end of year.

This 3rd party software says it's new version is available for Outlook on Windows 2019 with this note - Outlook should be connected to Office 365, Outlook.com or Exchange 2016+.

I am not able to install the new version on our current Desktop Outlook. The "Get Add-ins" button is greyed out. I have gone through support articles and checked the relevant Account Privacy options.

The question is: How do we fix this? Do we need to change our Outlook Desktop to Microsoft 365 for Business? I have a spare license that we have not been using and could use it. I have tried Outlook on the Web and but cannot use IMAP for Gmail. What do we need to do to fix this issue, without losing Google Workspaces based Emails.

Thank you.
Ajay
 
AjayG said:
Outlook should be connected to Office 365, Outlook.com or Exchange 2016+.
Click to expand...
That means you need to use an Exchange account - it won't work with google accounts.

The office addins only work with office 365 accounts - either business accounts or outlook.com. If you have both office 365 and IMAP in the profile, the addins only work in the 365 account.

AjayG said:
Do we need to change our Outlook Desktop to Microsoft 365 for Business?
Click to expand...
No, that won't work. If you use the addin with the workspace account, you'd need to move the mailboxes to office 365 hosting.
 
Status
Not open for further replies.
< Newbie question: how to sync two Outlook -Exchange and IMAP- calendars? | Unable to extract text from an Outlook email message >
Similar threads
Thread starter Title Forum Replies Date
C-S-R Manage Add-ins (Remove Wunderlist) Using Outlook 6
M Ignore slow add-ins Using Outlook 0
P Syncing problems with add-ins Using Outlook 3
iwshim outlook 2013 - I cannot see the "Manage Add-ins" Using Outlook 2
Diane Poremsky Disable Outlook Add-ins (Apps) Using Outlook 0
Diane Poremsky The Best Outlook Store Add-ins Contest Using Outlook 0
O Don't need any add-ins at all? Using Outlook 2
D Message Save add ins do not work with EAS Using Outlook.com accounts in Outlook 5
O Add ins for i Cloud Using Outlook 5
D Found and Lost Outlook Add-ins Using Outlook 0
F Erase add-ins Outlook VBA and Custom Forms 1
R keeping track of custom settings for com add-ins Outlook VBA and Custom Forms 1
P Outlook Integration (Add-Ins) Outlook VBA and Custom Forms 5
T Deploying add-ins from Visual Studio Tools for Office Outlook VBA and Custom Forms 2
G Add Map It button to Custom Contacts Form in Outlook Outlook VBA and Custom Forms 1
G Outlook 2021 Add Picture to Custom Contact Form Outlook VBA and Custom Forms 2
P Can't add custom field to custom Outlook form, it always adds to the Folder instead Outlook VBA and Custom Forms 2
P VBA to add email address to Outlook 365 rule Outlook VBA and Custom Forms 0
S Outlook 2019 Custom outlook Add-in using Visual Studio Outlook VBA and Custom Forms 0
G automatically choosing "add to autocorrect" option Using Outlook 0
F Want to add second email to Outlook for business use Using Outlook 4
K Add an entry to a specific calendar Using Outlook 1
F Add a category before "Send an Email When You Add an Appointment to Your Calendar" Outlook VBA and Custom Forms 0
J Want to create a button on the nav bar (module add-in) to run code Outlook VBA and Custom Forms 2
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
J Outlook 365 Add keywords from Listbox to the message body where cursor is placed Outlook VBA and Custom Forms 0
O Add Day Number of the year for 2023-2033 Outlook VBA and Custom Forms 5
J GoDaddy migrated to Office365 - Outlook Wont Add Account Exchange Server Administration 21
F Outlook 2019 Outlook 2019 Add and Sync to New computer Comcast server Using Outlook 2
Witzker Add a text line at the end of the note field in all selected Contacts Outlook VBA and Custom Forms 7
A iCloud Outlook Add In is causing Outlook 2021 to crash and got disabled Using Outlook 10
N How to add or delete items to Move dropdown Menu Using Outlook 0
G Add contacts birthday to calendar Using Outlook 4
V How to add 'Previous Item' and 'Next Item' to the Quick Access Toolbar Using Outlook 1
Commodore Safe way to add or update holidays; Windows Notifications issue Using Outlook 8
kkqq1122 How would I add Search for attachment name Outlook VBA and Custom Forms 3
L did MS ever add way to text via Outlook Using Outlook 5
P How to add a column named categories when searching in Outlook Using Outlook 0
M add new attendee to existing meetings with VBA Outlook VBA and Custom Forms 5
N Can't create NEW GROUP and add/remove a member from existing Group in Outlook Using Outlook 1
Witzker Outlook 2019 Pls. add a Prefix for OUTLOOK 2019 here Using Outlook 1
P Add inanimate objects to meetings? Using Outlook 1
O Outlook 2010 Add delete button to the side of the message list Using Outlook 1
BartH Add a string to the conditions in .Conditions.BodyOrSubject.Text Outlook VBA and Custom Forms 2
D Do I need Exchange Add-In? Using Outlook 6
A iCloud add in problems Using Outlook 4
L Macro to add Date & Time etc to "drag to save" e-mails Outlook VBA and Custom Forms 17
C Looking for feedback on new Outlook Add-in Using Outlook 0
L isn't there an OL add-on that flags addressee before sending Using Outlook 3
S Add VBA save code Using Outlook 0

Similar threads

Back
Top