Emails being automatically deleted from Inbox

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Not open for further replies.
M

Midwest Muskie

We have a user that is using Outlook 2007 (I blieve SP2), and is running in

cached mode. Her ost file is about 3.5 GB. She does not seem to have any

problem sending emails, but is having new messages hitting her Inbox being

automatically shift-deleted. The problem goes away when I turn off cached

mode so I suspected a problem with her ost file. I had her run the

scanost.ext utility to repair any problems, but the problem persists. When I

open her mailbox from another machine, I can see the shift-deleted messages

when I use the Recover Deleted Items from her Inbox. I am at a loss as to

where to go next. Any suggestions would be appreciated.

Thanks,

Mike
 
With Outlook closed, delete her OST file. It will recreate itself.

"Midwest Muskie" <MidwestMuskie> wrote in message

news:B1B78113-3316-4F84-89D5-8ED3C19C564B@microsoft.com...
> We have a user that is using Outlook 2007 (I blieve SP2), and is running

in
> cached mode. Her ost file is about 3.5 GB. She does not seem to have any
> problem sending emails, but is having new messages hitting her Inbox being
> automatically shift-deleted. The problem goes away when I turn off cached
> mode so I suspected a problem with her ost file. I had her run the
> scanost.ext utility to repair any problems, but the problem persists.

When I
> open her mailbox from another machine, I can see the shift-deleted

messages
> when I use the Recover Deleted Items from her Inbox. I am at a loss as to
> where to go next. Any suggestions would be appreciated.

> Thanks,
> Mike
 
I forgot to mention that not all new messages are being Shift-Deleted. If I

do a recovery of those that are, the appear in the Inbox, but only stay for a

minute or so and then disappear again. Then I see the in the Inbox recovery

area again.

Really strange!

Mike

"Midwest Muskie" wrote:


> We have a user that is using Outlook 2007 (I blieve SP2), and is running in
> cached mode. Her ost file is about 3.5 GB. She does not seem to have any
> problem sending emails, but is having new messages hitting her Inbox being
> automatically shift-deleted. The problem goes away when I turn off cached
> mode so I suspected a problem with her ost file. I had her run the
> scanost.ext utility to repair any problems, but the problem persists. When I
> open her mailbox from another machine, I can see the shift-deleted messages
> when I use the Recover Deleted Items from her Inbox. I am at a loss as to
> where to go next. Any suggestions would be appreciated.

> Thanks,
> Mike
 
I had hopped to avoid doing this because she has a relatively large file (
3.5 GB) and is a remote user so the rebuild would have to be over the WAN.

That's why I chose to try the scanost.exe utility first. You may be right,

however. Have you experienced this type of symptom with corrupted ost files??

Thanks for your quick response!

Mike

"K. Orland" wrote:


> With Outlook closed, delete her OST file. It will recreate itself.

> "Midwest Muskie" <MidwestMuskie> wrote in message
> news:B1B78113-3316-4F84-89D5-8ED3C19C564B@microsoft.com...
> > We have a user that is using Outlook 2007 (I blieve SP2), and is running
> in
> > cached mode. Her ost file is about 3.5 GB. She does not seem to have any
> > problem sending emails, but is having new messages hitting her Inbox being
> > automatically shift-deleted. The problem goes away when I turn off cached
> > mode so I suspected a problem with her ost file. I had her run the
> > scanost.ext utility to repair any problems, but the problem persists.
> When I
> > open her mailbox from another machine, I can see the shift-deleted
> messages
> > when I use the Recover Deleted Items from her Inbox. I am at a loss as to
> > where to go next. Any suggestions would be appreciated.
> > Thanks,
> > Mike

>
 
I don't have any users utilizing cached mode.

"Midwest Muskie" <MidwestMuskie> wrote in message

news:9F8B7FA6-BE62-4974-89D0-C69BD0E4A13E@microsoft.com...
> I had hopped to avoid doing this because she has a relatively large file

(>
> 3.5 GB) and is a remote user so the rebuild would have to be over the WAN.
> That's why I chose to try the scanost.exe utility first. You may be

right,
> however. Have you experienced this type of symptom with corrupted ost

files??

> Thanks for your quick response!
> Mike

> "K. Orland" wrote:
>
> > With Outlook closed, delete her OST file. It will recreate itself.
> > "Midwest Muskie" <MidwestMuskie> wrote in

message
> > news:B1B78113-3316-4F84-89D5-8ED3C19C564B@microsoft.com...
> > > We have a user that is using Outlook 2007 (I blieve SP2), and is

running
> > in
> > > cached mode. Her ost file is about 3.5 GB. She does not seem to have

any
> > > problem sending emails, but is having new messages hitting her Inbox

being
> > > automatically shift-deleted. The problem goes away when I turn off

cached
> > > mode so I suspected a problem with her ost file. I had her run the
> > > scanost.ext utility to repair any problems, but the problem persists.
> > When I
> > > open her mailbox from another machine, I can see the shift-deleted
> > messages
> > > when I use the Recover Deleted Items from her Inbox. I am at a loss

as to
> > > where to go next. Any suggestions would be appreciated.
> > > > Thanks,
> > > Mike
> >
 
Does this behaviour stop if you open Outlook in safe mode?

Start > Run > outlook.exe /safe

"Midwest Muskie" <MidwestMuskie> wrote in message

news:D852F13A-8987-4AF7-B346-DC2FC75476E2@microsoft.com...
> I forgot to mention that not all new messages are being Shift-Deleted. If

I
> do a recovery of those that are, the appear in the Inbox, but only stay

for a
> minute or so and then disappear again. Then I see the in the Inbox

recovery
> area again.

> Really strange!

> Mike

> "Midwest Muskie" wrote:
>
> > We have a user that is using Outlook 2007 (I blieve SP2), and is running

in
> > cached mode. Her ost file is about 3.5 GB. She does not seem to have

any
> > problem sending emails, but is having new messages hitting her Inbox

being
> > automatically shift-deleted. The problem goes away when I turn off

cached
> > mode so I suspected a problem with her ost file. I had her run the
> > scanost.ext utility to repair any problems, but the problem persists.

When I
> > open her mailbox from another machine, I can see the shift-deleted

messages
> > when I use the Recover Deleted Items from her Inbox. I am at a loss as

to
> > where to go next. Any suggestions would be appreciated.
> > Thanks,
> > Mike
 
"Midwest Muskie" <MidwestMuskie> wrote in message

news:B1B78113-3316-4F84-89D5-8ED3C19C564B@microsoft.com...


> We have a user that is using Outlook 2007 (I blieve SP2), and is running in
> cached mode. Her ost file is about 3.5 GB. She does not seem to have any
> problem sending emails, but is having new messages hitting her Inbox being
> automatically shift-deleted. The problem goes away when I turn off cached
> mode so I suspected a problem with her ost file. I had her run the
> scanost.ext utility to repair any problems, but the problem persists. When
> I
> open her mailbox from another machine, I can see the shift-deleted messages
> when I use the Recover Deleted Items from her Inbox. I am at a loss as to
> where to go next. Any suggestions would be appreciated.

Does she sync with a handheld device? Does she have an antivirus program with

an integrated mail scanner?

--
 
Good questions! I have the Symantec Endpoint Protection Outlook scanning

disabled by default because Postini is scanning as well as our Exchange

servers, and we found that the Outlook scanning slows performance

considerably. She is not syncing with a PDA wirelessly, but I haven't

checked to see if she syncing a PDA through her workstation. I will check on

that.

Thanks!

Mike

"Brian Tillman " wrote:


> "Midwest Muskie" <MidwestMuskie> wrote in message
> news:B1B78113-3316-4F84-89D5-8ED3C19C564B@microsoft.com...
>
> > We have a user that is using Outlook 2007 (I blieve SP2), and is running in
> > cached mode. Her ost file is about 3.5 GB. She does not seem to have any
> > problem sending emails, but is having new messages hitting her Inbox being
> > automatically shift-deleted. The problem goes away when I turn off cached
> > mode so I suspected a problem with her ost file. I had her run the
> > scanost.ext utility to repair any problems, but the problem persists. When
> > I
> > open her mailbox from another machine, I can see the shift-deleted messages
> > when I use the Recover Deleted Items from her Inbox. I am at a loss as to
> > where to go next. Any suggestions would be appreciated.

> Does she sync with a handheld device? Does she have an antivirus program with
> an integrated mail scanner?
> >

>
 
"Midwest Muskie" <MidwestMuskie> wrote in message

news:2CE1A856-A25C-4A2D-9B93-BB401D0A565A@microsoft.com...


> Good questions! I have the Symantec Endpoint Protection Outlook scanning
> disabled by default

Simply disabling the scanning may not be enough to truly disable it. It

should be completely removed.

--
 
The problem ended up being related to the member's Junk email settings. She

had extensive lists of "Safe Senders", "Safe Recipients", and "Blocked

Senders". Prior to the upgrade, messages tagged as junk would be moved to

the Junk Email folder. I had implemented an Outlook 2007 policy that turned

off the Junk scanning (wanted to depend on Postini), and permanently deleted

any messages identified as Junk (thought this wouldn't do anything since

scanning was being turned off).

As it turns out, clients running in cached mode continue to scan incoming

email for Junk, and in the member's case, was miss-identifying a number of

incoming emails as Junk. The "permanently delete" portion of the policy was

causing a Shift-Delete operation to occur on the messages (which moves them

to the Inbox recovery area) instead of moving them to the Junk Email folder.

"Midwest Muskie" wrote:


> We have a user that is using Outlook 2007 (I blieve SP2), and is running in
> cached mode. Her ost file is about 3.5 GB. She does not seem to have any
> problem sending emails, but is having new messages hitting her Inbox being
> automatically shift-deleted. The problem goes away when I turn off cached
> mode so I suspected a problem with her ost file. I had her run the
> scanost.ext utility to repair any problems, but the problem persists. When I
> open her mailbox from another machine, I can see the shift-deleted messages
> when I use the Recover Deleted Items from her Inbox. I am at a loss as to
> where to go next. Any suggestions would be appreciated.

> Thanks,
> Mike
 
Advanced Outlook Repair can help to undelete the emails you delete by

mistake. Refer to http://www.datanumen.com/aor/problems/outlook-deleted.htm

for more detailed information.

And visiting http://www.datanumen.com/aor/ can get detailed

information about Advanced Outlook Repair.

And you can also download a free demo version at http://www.datanumen.com/aor/aor.exe

Good luck!

Wangdong

On 8月7日, 上午2时21分, Midwest Muskie

<MidwestMus...> wrote:
> We have a user that is usingOutlook2007 (I blieve SP2), and is running in
> cached mode. Her ost file is about 3.5 GB. She does not seem to have any
> problem sending emails, but is having new messages hitting her Inbox being
> automatically shift-deleted. The problem goes away when I turn off cached
> mode so I suspected a problem with her ost file. I had her run the
> scanost.ext utility to repair any problems, but the problem persists. When I
> open her mailbox from another machine, I can see the shift-deleted messages
> when I use the Recover Deleted Items from her Inbox. I am at a lossas to
> where to go next. Any suggestions would be appreciated.

> Thanks,
> Mike
 
In addition, there is a way to do this from within Outlook - for free!

"wangdong" <wangdong@datanumen.net> wrote in message

news:e23e0693-48a0-4b54-a4ba-4cadfbea4d7d@o32g2000yqm.googlegroups.com...

Advanced Outlook Repair can help to undelete the emails you delete by

mistake. Refer to http://www.datanumen.com/aor/problems/outlook-deleted.htm

for more detailed information.

And visiting http://www.datanumen.com/aor/ can get detailed

information about Advanced Outlook Repair.

And you can also download a free demo version at

http://www.datanumen.com/aor/aor.exe

Good luck!

Wangdong

On 8?7?, ??2?21?, Midwest Muskie

<MidwestMus...> wrote:
> We have a user that is usingOutlook2007 (I blieve SP2), and is running in
> cached mode. Her ost file is about 3.5 GB. She does not seem to have any
> problem sending emails, but is having new messages hitting her Inbox being
> automatically shift-deleted. The problem goes away when I turn off cached
> mode so I suspected a problem with her ost file. I had her run the
> scanost.ext utility to repair any problems, but the problem persists. When

I
> open her mailbox from another machine, I can see the shift-deleted

messages
> when I use the Recover Deleted Items from her Inbox. I am at a loss as to
> where to go next. Any suggestions would be appreciated.

> Thanks,
> Mike
 
Automatically delete email is not a small problem because it may create big issues to you. So, you need to fix this problem urgently.

This problem generally occur through many reason like registry corruption, virus attack, hard ware failure etc. However, you can easily recover your deleted email through third party repair tool. And throughout this you easy outlook email recovery or also fix all problem related to your outlook.
 
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