Mail being delivered directly to deleted items folder....

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Matt

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Alright folks, I’m desperate. Head of HR with an email issue (you know it's serious)




The Problem:




Randomly, a single, solitary piece of incoming mail (both internal/external) will go directly to the deleted items folder. Has only happened 10 or so times in the last month, but they have always been extremely important emails, and I have not been able to find a single common factor in any of them. We are not able to recreate the issue.




I’ve done extensive research on this, but all forums seem to always land on “It’s a rule”, which is not the case




Here's the set up:




Exchange 2007, SP2




Single user mailbox affected; utilizing non-cached mode. 3 machines total (has been this whole time):


Work Machine - Win 7, Outlook 2007


Travel/Home Laptop- Win 7, Outlook 2010


Other machine used for Litigation purposes - Win 7, Outlook 2010 (this one has 2-3 attached mailboxes at all times)




No rules across any of the 3 machines. Utilized MFCMAPI to ensure there were no dead/hidden/corrupted rules lying on the mailbox




No rules on BBerry or in BES, email redirection configured correctly, mailbox wins all conflicts.




No other users have access to this user’s mailbox.
 
could the user be deleting the messages on the BB?
 
What are the junk mail settings? Are they deleting or using the junk folder?
 
Matt said:
Alright folks, I’m desperate. Head of HR with an email issue (you know it's serious)

The Problem:

Randomly, a single, solitary piece of incoming mail (both internal/external) will go directly to the deleted items folder. Has only happened 10 or so times in the last month, but they have always been extremely important emails, and I have not been able to find a single common factor in any of them. We are not able to recreate the issue.

I’ve done extensive research on this, but all forums seem to always land on “It’s a rule”, which is not the case

Here's the set up:

Exchange 2007, SP2

Single user mailbox affected; utilizing non-cached mode. 3 machines total (has been this whole time):

Work Machine - Win 7, Outlook 2007

Travel/Home Laptop- Win 7, Outlook 2010

Other machine used for Litigation purposes - Win 7, Outlook 2010 (this one has 2-3 attached mailboxes at all times)

No rules across any of the 3 machines. Utilized MFCMAPI to ensure there were no dead/hidden/corrupted rules lying on the mailbox

No rules on BBerry or in BES, email redirection configured correctly, mailbox wins all conflicts.

No other users have access to this user’s mailbox.
Click to expand...

I know it's been a while since you posted this, but check out this KB article from Microsoft:
http://support.microsoft.com/kb/959960
 
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