email arrows - respond and forward

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Patty_M

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Hello!

I have two rules:

1) forward certain emails

2) redirect certain emails

I have tested both rules - and they work. The problem - the arrow icon does not show when it is forwarded/redirected. Did I miss a step when I set up the rules?

Also, if I forward an email manually - I get a forward arrow icon. If I respond to the same email manually - I get a respond arrow icon. The problem - it doesn't show both arrows - even though I did both actions. Is this an option?

Thanks!

Patty
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
No, you didn't miss anything - arrows are not added by rules. But they should be added on the items you forward. I'm not sure about redirect though. Also, you won't get 2 arrows, only one for the last action.

I'll look into it - if the rule is a server side rule, it may be forwarded to early in the delivery process that the arrow is not added.
 
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