Mail delivery location - I think

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zen15006

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Outlook version
Email Account
POP3
Hi

running a pop3 mail account the mail is apparently being delivered to an unknown location ie not the inbox but if the folder right at the bottom opf the tree is opened called search folders all teh emails are listed in the subfolder called unread mail.

The user does suffer from a mild parkinsons and shakes a lot so may have accidently used a keyboard short cut.

I just cant think what

any ideas?

thanks

Ian
 

Forum Admin

Senior Member
Unread folder is just a search folder... Go to Tools, Account settings and on the email tab, select the account and make sure mail is delivered to the inbox. Also check rules.

In the search folder, sort by Folder (click on the row of field names, choose Folder) - does that help you find the messages?

A common place where mail is mis-delivered is to the root where outlook today hides it - right click on the root folder and choose properties, then go to folder home pages tab and turn off outlook today - move the mail and repeat the steps to turn it back on.
 
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