Email becomes "unread" after replying to it.

Status
Not open for further replies.

wlampert

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
We have a couple users that when they receive and email, open it and reply, it still shows it as "unread" in their inbox. I've reinstalled office 2010 and re-created a new outlook profile but it still happens. There isn't any pattern I can see happening since it can happen to any email and at anytime. Suggestions?
 
how are they reading the messages? There is a known issue with the mark as unread button sticking 'on' when you read open messages and use the previous and next buttons to load the next message.
 
Either double clicking to open original message, click reply button from the ribbon or highlighting the email from the Inbox and clicking the reply button from the ribbon. Either/or don't make a difference.
 
Close Outlook. Assuming Windows 7 or Vista: in the address bar of windows explorer, type %localappdata%\Microsoft\outlook to open the folder. Delete the *.ost file. This is the offline cache file Exchange uses to store email locally.
 
It shouldn't - everything should be synced back to the server. If you rename the ost, you can restore it if a new one doesn't help and you think there might be something that did not sync back to the server.
 
I'll give it a go. Thanks for your help with this. I'll let you know how it goes.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
M Outlook 365 adding standard message in body of template email Outlook VBA and Custom Forms 3
E Create Rule to Forward Email if Subject Begins With Using Outlook 2
V iCloud For Windows v15.x - Missing Email Features ? Using Outlook 4
M Thunderbird email client - I wonder Using Outlook 1
D Outlook Desktop App Email Software Using Outlook 0
P Email and calendar entry text now shifts right about 3 tabs worth of space Using Outlook 1
J Outlook macro to run before email is being send Outlook VBA and Custom Forms 0
T Outlook 2010 Creating a email 'Group' in OL 2010 Using Outlook 2
D Send email from Outlook Alias using Mac? Using Outlook 0
T How to set Default FONT for Email composing ? Using Outlook 0
H Finding text in open email Outlook VBA and Custom Forms 12
T Why do Outlook Desktop 2021 tasks from my wife's email show up in my task pane? Using Outlook 2
A Opening a link from an email automatically Outlook VBA and Custom Forms 0
D Outlook 2021 New email reminder Using Outlook.com accounts in Outlook 1
Rupert Dragwater How do I remove an email ending with @gmail.com Using Outlook 4
M A plug in (or method) to keep email message formatting after it expires Using Outlook 1
L VBA to Triage Incoming Email Outlook VBA and Custom Forms 0
R Legacy Outlook on Mac Email Cache Using Outlook 0
P Email address auto-completes work fine on laptop, but no longer on desktop Using Outlook 3
S Create Outlook Task from Template and append Body with Email Body Outlook VBA and Custom Forms 4
H Copying email address(es) in body of email and pasting in To field Outlook VBA and Custom Forms 1
A Search folder and move the email Outlook VBA and Custom Forms 0
P VBA to add email address to Outlook 365 rule Outlook VBA and Custom Forms 0
farrissf Outlook 2016 Optimizing Email Searches in Outlook 2016: Seeking Insights on Quick Search vs Advanced Search Features Using Outlook 0
D Delete selected text in outgoing email body Outlook VBA and Custom Forms 0
F Graphics in email / Mac recipient garbled Using Outlook 0
D Outlook VBA forward the selected email to the original sender’s email ID (including the email used in TO, CC Field) from the email chain Outlook VBA and Custom Forms 2
Witzker Outlook 2019 Macro to seach in all contact Folders for marked Email Adress Outlook VBA and Custom Forms 0
E Outlook 365 Save Selected Email Message as .msg File - oMail.Delete not working when SEARCH Outlook VBA and Custom Forms 0
S Email Macros to go to a SHARED Outlook mailbox Draft folder...NOT my personal Outlook Draft folder Using Outlook 2
R Outlook 365 VBA AUTO SEND WITH DELAY FOR EACH EMAIL Outlook VBA and Custom Forms 0
G Print email attachments when hit subfolder Outlook VBA and Custom Forms 1
C Spam Email? Using Outlook 2
G Automatically delete email when a condition is met Outlook VBA and Custom Forms 1
E Save Selected Email Message as .msg File - digitally sign email doesn't works Outlook VBA and Custom Forms 1
S Email was migrated from GoDaddy to Microsoft exchange. We lost IMAP ability Exchange Server Administration 1
R Outlook 365 How to integrate a third-party app with Outlook to track email and sms? Using Outlook 2
S Paperclip icon shows without attachment in email under Sent folder Using Outlook 0
B Outlook 2019 Automatically move email after assigning category Using Outlook 4
Rupert Dragwater How to permanently remove an email address Using Outlook 9
K vba code to auto download email into a specific folder in local hard disk as and when any new email arrives in Inbox/subfolder Outlook VBA and Custom Forms 0
F Auto changing email subject line in bulk Using Outlook 2
F Want to add second email to Outlook for business use Using Outlook 4
kburrows Outlook Email Body Text Disappears/Overlaps, Folders Switch Around when You Hover, Excel Opens Randomly and Runs in the Background - Profile Corrupt? Using Outlook 0
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
A Outlook 2019 Help with forwarding email without mentioning the previous email sender. Outlook VBA and Custom Forms 0
J Macro to send email as alias Outlook VBA and Custom Forms 0
M Shift Delete doesn't delete email from server Using Outlook 3
K Incorporate selection from combobox into body of email Outlook VBA and Custom Forms 0
L Why are some email automatically going to "archive" Using Outlook 2

Similar threads

Back
Top