Email becomes "unread" after replying to it.

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wlampert

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
We have a couple users that when they receive and email, open it and reply, it still shows it as "unread" in their inbox. I've reinstalled office 2010 and re-created a new outlook profile but it still happens. There isn't any pattern I can see happening since it can happen to any email and at anytime. Suggestions?
 

wlampert

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Either double clicking to open original message, click reply button from the ribbon or highlighting the email from the Inbox and clicking the reply button from the ribbon. Either/or don't make a difference.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Since it doesn't sound like the mark unread bug, you can rename the ost file and let outlook rebuild it.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Close Outlook. Assuming Windows 7 or Vista: in the address bar of windows explorer, type %localappdata%\Microsoft\outlook to open the folder. Delete the *.ost file. This is the offline cache file Exchange uses to store email locally.
 

wlampert

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
will this effect/delete anything I might need?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It shouldn't - everything should be synced back to the server. If you rename the ost, you can restore it if a new one doesn't help and you think there might be something that did not sync back to the server.
 

wlampert

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
I'll give it a go. Thanks for your help with this. I'll let you know how it goes.
 
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