Email disappearing and reappearing

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smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Morning all,

I have a couple users who are reporting their emails keep disappearing and reappearing in their mailbox. It seems very difficult to troubleshoot since by the time we get up there, there is either no emails or they have all returned.

I have screenshots from a user that this happened to and I can see that they are in their inbox, and at the bottom of the screen it says "Items: 131 Unread: 28" but the windows just says "There are no items to show in this view."

I feel like i'm missing something really obvious!!

Outlook 2010, Windows 7, Exchange 2010. So far this has only been reported by 3 users, 1 of which has not mentioned it since.

Hope someone can help! Thanks.
 
S

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Diane Poremsky said:
The most common cause is a filter set. If that is not the cause for your users, right click on the folder, choose Properties, then Clear offline folder. If the problem continues, delete the ost and let outlook rebuild it.
Click to expand...

I did attempt this, but we do not use cached exchange mode so there was no option to Clear Offline file and the user did not have a OST file.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
With classic mode, it's not the cache. :) did you try resetting the view, just for kicks?
 
S

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Diane Poremsky said:
With classic mode, it's not the cache. :) did you try resetting the view, just for kicks?
Click to expand...

Another screenshot sent. He has arranged them by From, and in this view it's not possible to Reset View as it is greyed out.

Thank you for your help, by the way.
 
S

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Also, this has happened on multiple machines, in mulitple domains. For the person worse off, we have recreated a mail profile and the issue continued.

We are also getting reports of certain emails showing, for example people with names M-Z...
 
S

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
I ran "outlook.exe /cleanviews" on this user, but this did not resolve the problem.

After his views were reset, his viewing pain was active and he said there is a delay in viewing his emails?
 
S

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Yes, they don't seem to have a problem accessing the emails in OWA, but that may be because they don't use it for long enough.
 
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