Email disappearing and reappearing

Status
Not open for further replies.

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Morning all,

I have a couple users who are reporting their emails keep disappearing and reappearing in their mailbox. It seems very difficult to troubleshoot since by the time we get up there, there is either no emails or they have all returned.

I have screenshots from a user that this happened to and I can see that they are in their inbox, and at the bottom of the screen it says "Items: 131 Unread: 28" but the windows just says "There are no items to show in this view."

I feel like i'm missing something really obvious!!

Outlook 2010, Windows 7, Exchange 2010. So far this has only been reported by 3 users, 1 of which has not mentioned it since.

Hope someone can help! Thanks.
 

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
The most common cause is a filter set. If that is not the cause for your users, right click on the folder, choose Properties, then Clear offline folder. If the problem continues, delete the ost and let outlook rebuild it.

I did attempt this, but we do not use cached exchange mode so there was no option to Clear Offline file and the user did not have a OST file.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
With classic mode, it's not the cache. :) did you try resetting the view, just for kicks?
 

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
With classic mode, it's not the cache. :) did you try resetting the view, just for kicks?

Another screenshot sent. He has arranged them by From, and in this view it's not possible to Reset View as it is greyed out.

Thank you for your help, by the way.
 

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Also, this has happened on multiple machines, in mulitple domains. For the person worse off, we have recreated a mail profile and the issue continued.

We are also getting reports of certain emails showing, for example people with names M-Z...
 

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
I ran "outlook.exe /cleanviews" on this user, but this did not resolve the problem.

After his views were reset, his viewing pain was active and he said there is a delay in viewing his emails?
 

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Yes, they don't seem to have a problem accessing the emails in OWA, but that may be because they don't use it for long enough.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
B disappearing original when attach to email Using Outlook 1
J Outlook 2019 Regex email addresses from body Outlook VBA and Custom Forms 2
D Prompt to prefix subject line whenever sending an email Outlook VBA and Custom Forms 3
J Quick steps delete original email and move reply/sent email to folder Using Outlook 2
C Wishlist Extract or scan new email addresses from out of office replies. Leads from OOO replies Using Outlook 1
T External email warning banner Outlook VBA and Custom Forms 0
A Links in email getting error message about group policy Using Outlook 4
richardwing Auto forward email that is moves into a specific outlook folder Outlook VBA and Custom Forms 5
J Recommendations for Outlook Duplicate Email Remover Using Outlook 6
Geldner Tweak Junk Email Reporting tool to default to particular email on send? Using Outlook 3
S Outlook 365 Can I change the possible range of highlighting colours when writing an Outlook email? Using Outlook 1
V Can one change the formatting of email title blocks? Using Outlook 0
P default font when sending email from browser Using Outlook 1
D VBA Macro to Print and Save email to network location Outlook VBA and Custom Forms 1
B IMAP server rejects sent email - cannot deliver messages Using Outlook 2
TedSch Small vba to kill political email Outlook VBA and Custom Forms 3
X Open Hyperlinks in an Outlook Email Message (Help with Diane's solution) Outlook VBA and Custom Forms 3
e_a_g_l_e_p_i Email notifications changed with Outlook 2021 Using Outlook 8
glnz How to retrieve or redo Verizon.net email password without affecting Outlook connection? Using Outlook 1
Z Copy specific email body text Outlook VBA and Custom Forms 0
D ISOmacro to extract active mail senders name and email, CC, Subject line, and filename of attachments and import them into premade excel spread sheet Outlook VBA and Custom Forms 2
M Outlook 365 refuses to send email Using Outlook 1
B Search and Find Email by Folder Name Outlook VBA and Custom Forms 2
K Closing external IMAP email... Outlook 2013 Using Outlook 0
L Capture email addresses and create a comma separated list Outlook VBA and Custom Forms 5
C Email bomb processing Outlook VBA and Custom Forms 1
O What would be the recommended way to change an email address (family member)? Using Outlook 0
A Outlook 2016 Macro to Reply, ReplyAll, or Forward(but with composing new email) Outlook VBA and Custom Forms 0
L Checking Sender Email Address for trusted domain from list on intranet Outlook VBA and Custom Forms 4
J How do you disable address search box when typing @ in body of email? Using Outlook 0
S HTML Code Embedded in String Within Open Outlook Email Preventing Replace(Application.ActiveInspector.CurrentItem.HTMLBody From Working Outlook VBA and Custom Forms 4
Victor.Ayala Automated way to check the option "Show this folder as an email Address Book" Outlook VBA and Custom Forms 2
D Wrong email address in Outlook 2003 "From" tab in new outgoing emails Using Outlook 4
D Forwarding email based on the attachment file type and specific text found on the attachment file name Outlook VBA and Custom Forms 1
F Forward incoming email with 4 embedded images in the body without original sender Outlook VBA and Custom Forms 22
W Macro to Filter Based on Latest Email Outlook VBA and Custom Forms 6
D Create advanced search (email) via VBA with LONG QUERY (>1024 char) Outlook VBA and Custom Forms 2
C Outlook 2007 Removing then adding account restores junk email processing Using Outlook 0
G Place jpg in body of email Outlook VBA and Custom Forms 1
F Wishlist Outlook suddenly began synchronizing deleted items every time I delete a single email. Using Outlook 2
N Save Selected Email Message as .msg File Outlook VBA and Custom Forms 12
HarvMan Toggle between calendar and email in Outlook 365 Using Outlook 12
F Email being marked as Spam by Gmail and not being visible in Outlook Using Outlook 5
G Email time stamp Using Outlook 2
G Schedule recurring email and attachments display Outlook VBA and Custom Forms 3
G Save and Rename Outlook Email Attachments Outlook VBA and Custom Forms 0
B Need to Copy an email to a subfolder Outlook VBA and Custom Forms 2
M How to setup outlook after importing old account information - Entering email account info creates with "(1)" after the account! Using Outlook 1
K Multiple Rules on Single Email Using Outlook 2
F VBA to move email from Non Default folder to Sub folders as per details given in excel file Outlook VBA and Custom Forms 11

Similar threads

Top