Email disappearing and reappearing

Status
Not open for further replies.
S

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Morning all,

I have a couple users who are reporting their emails keep disappearing and reappearing in their mailbox. It seems very difficult to troubleshoot since by the time we get up there, there is either no emails or they have all returned.

I have screenshots from a user that this happened to and I can see that they are in their inbox, and at the bottom of the screen it says "Items: 131 Unread: 28" but the windows just says "There are no items to show in this view."

I feel like i'm missing something really obvious!!

Outlook 2010, Windows 7, Exchange 2010. So far this has only been reported by 3 users, 1 of which has not mentioned it since.

Hope someone can help! Thanks.
 
S

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Diane Poremsky said:
The most common cause is a filter set. If that is not the cause for your users, right click on the folder, choose Properties, then Clear offline folder. If the problem continues, delete the ost and let outlook rebuild it.
Click to expand...

I did attempt this, but we do not use cached exchange mode so there was no option to Clear Offline file and the user did not have a OST file.
 
Diane Poremsky

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
With classic mode, it's not the cache. :) did you try resetting the view, just for kicks?
 
S

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Diane Poremsky said:
With classic mode, it's not the cache. :) did you try resetting the view, just for kicks?
Click to expand...

Another screenshot sent. He has arranged them by From, and in this view it's not possible to Reset View as it is greyed out.

Thank you for your help, by the way.
 
S

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Also, this has happened on multiple machines, in mulitple domains. For the person worse off, we have recreated a mail profile and the issue continued.

We are also getting reports of certain emails showing, for example people with names M-Z...
 
S

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
I ran "outlook.exe /cleanviews" on this user, but this did not resolve the problem.

After his views were reset, his viewing pain was active and he said there is a delay in viewing his emails?
 
S

smdv87

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Yes, they don't seem to have a problem accessing the emails in OWA, but that may be because they don't use it for long enough.
 
Status
Not open for further replies.
< Vba | printing custom number of calendar days in weekly view format >
Similar threads
Thread starter Title Forum Replies Date
B disappearing original when attach to email Using Outlook 1
D Outlook VBA forward the selected email to the original sender’s email ID (including the email used in TO, CC Field) from the email chain Outlook VBA and Custom Forms 3
Witzker Outlook 2019 Macro to seach in all contact Folders for marked Email Adress Outlook VBA and Custom Forms 1
E Outlook 365 Save Selected Email Message as .msg File - oMail.Delete not working when SEARCH Outlook VBA and Custom Forms 0
S Email Macros to go to a SHARED Outlook mailbox Draft folder...NOT my personal Outlook Draft folder Using Outlook 2
R Outlook 365 VBA AUTO SEND WITH DELAY FOR EACH EMAIL Outlook VBA and Custom Forms 0
G Print email attachments when hit subfolder Outlook VBA and Custom Forms 1
C Spam Email? Using Outlook 2
G Automatically delete email when a condition is met Outlook VBA and Custom Forms 1
E Save Selected Email Message as .msg File - digitally sign email doesn't works Outlook VBA and Custom Forms 1
S Email was migrated from GoDaddy to Microsoft exchange. We lost IMAP ability Exchange Server Administration 1
R Outlook 365 How to integrate a third-party app with Outlook to track email and sms? Using Outlook 2
S Paperclip icon shows without attachment in email under Sent folder Using Outlook 0
B Outlook 2019 Automatically move email after assigning category Using Outlook 4
Rupert Dragwater How to permanently remove an email address Using Outlook 9
K vba code to auto download email into a specific folder in local hard disk as and when any new email arrives in Inbox/subfolder Outlook VBA and Custom Forms 0
F Auto changing email subject line in bulk Using Outlook 2
F Want to add second email to Outlook for business use Using Outlook 4
kburrows Outlook Email Body Text Disappears/Overlaps, Folders Switch Around when You Hover, Excel Opens Randomly and Runs in the Background - Profile Corrupt? Using Outlook 0
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
A Outlook 2019 Help with forwarding email without mentioning the previous email sender. Outlook VBA and Custom Forms 0
J Macro to send email as alias Outlook VBA and Custom Forms 0
M Shift Delete doesn't delete email from server Using Outlook 3
K Incorporate selection from combobox into body of email Outlook VBA and Custom Forms 0
L Why are some email automatically going to "archive" Using Outlook 2
M Outlook Macro to save as Email with a file name format : Date_Timestamp_Sender initial_Email subject Outlook VBA and Custom Forms 0
B Outlook 2019 Custom Email form - Edit default email form Outlook VBA and Custom Forms 6
F Add a category before "Send an Email When You Add an Appointment to Your Calendar" Outlook VBA and Custom Forms 0
T Problem when requesting to view an email in a browser Using Outlook 0
J Outlook 365 Forward Email Subject to my inbox when new email arrive in shared inbox Using Outlook 0
HarvMan Archive Email Manually Using Outlook 1
L Fetch, edit and forward an email with VBA outlook Outlook VBA and Custom Forms 2
S New Email "From" box stopped working Using Outlook 0
Rupert Dragwater Duplicate email in Folder Using Outlook 7
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
W Outlook 365 I am getting the "Either there is no default mail client" error when I try to send an email on excel Office 365 Using Outlook 1
MattC Changing the font of an email with VBA Outlook VBA and Custom Forms 1
L Specific Incoming Email Address Immediately Deleted Using Outlook 2
Witzker Outlook 2019 Macro to send an Email Template from User Defined Contact Form Outlook VBA and Custom Forms 0
Witzker Outlook 2019 Edit contact from email does not open the user defined contactform Using Outlook 3
V Macro to mark email with a Category Outlook VBA and Custom Forms 4
R Roadrunner Email Settings | Contact Roadrunner Customer Support Outlook VBA and Custom Forms 0
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
Albert McCann Outlook 2021 Outlook Display of HTML Email from two senders is glitchy Using Outlook 0
A How Do I Setup My Optonline.Net Email Account? Outlook VBA and Custom Forms 0
H Preventing the 'email address fetch from Exchange' crashing email reading code Exchange Server Administration 0
D multiple email accounts - why do I have to choose the "from" account address?? Using Outlook 2
Wotme create email only data file Using Outlook 1
F Outlook 2016 Email with attachments not being received Using Outlook 2
J Outlook 2019 Regex email addresses from body Outlook VBA and Custom Forms 6

Similar threads

Top