Default "From" field for any message being answered to in pub folder

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Peauxboy

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I am trying to create a default answer form to any email that is received in one of our public folders. The mail received here is from customers and needs to be from a single email address by default. Rather than relying on the user remembering to select 'Send As', the from field should be hard set as "CustomerService@Contoso.com".

I can set the default in the customized form but when running, it fails to deliver.

Any help?
 
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