Email stuck in Outbox

Not open for further replies.


Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Hello All,

I'm having an issue with a user who has to constantly rebuild his Outlook profile because his email gets stuck in the Outbox. He is on Outlook 2010 with 2 email accounts connected to his Outlook profile (not "opening additional mailbox" under advanced) The second account is on the same Exchange server as his primary.

The emails that get stuck are with the second account. While he is having trouble with the second account, he can still send out emails on the primary account. Clicking Send/Receive reports back as successfully but it isn't becasue the emails are still in the Outbox. The one thing I do notice is the status on the primary account is "Connected to Exchange" while the status of the second account is just "Online"

The problem can be fixed by recreating his profile but it is only temporary as it will allow him to send email from both accounts temporarily. Sometimes it will break after a day or last as long as a week. Seeing that he can send emails from both accounts once the profile is created, this doesn't seem to be rights issue.

I've tried repairing the installation with no avail so I'm stuck and out of ideas. Hopefully someone here has dealt with this issue in the past.


Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
I just tried it out in Safe mode and the item is still in the Outbox even after a manual send and receive. To answer your other question, once it gets stuck the only resolution that seems to work has been to recreate the Outlook Profile. Then it will work for a period of time until it gets stuck again. Again, this is only for the non-primary email account.

Do you have any insight on the Connected to Exchange vs Online status in Outlook? This is Outlook 2010 by the way.


Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I thought Online status should be classic mode, not cached. 'connected to exchange' indicates cached mode. I'll double check it though.

I know there are issues with Outlook 2013, it sounds like the problem affects outlook 2010 too as your description is pretty much identical to the other complaints I've seen. I'll see what i can find out about it.
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
P OL 2007 XP email stuck in outbox Using Outlook 3
G Email stuck in Outbox - Office 2013 Using Outlook 5
N Email Stuck in Outbox - Cached Mode - Roaming Profile Using Outlook 2
D Windows 7 / Outlook 2007 - email gets stuck in Outbox Using Outlook 2
T Add-in problem: First email in outbox gets stuck Outlook VBA and Custom Forms 7
M Outlook 2010 stuck in Work Offline mode; trouble sending email Using Outlook 1
Rupert Dragwater How to permanently remove an email address Using Outlook 9
K vba code to auto download email into a specific folder in local hard disk as and when any new email arrives in Inbox/subfolder Outlook VBA and Custom Forms 0
F Auto changing email subject line in bulk Using Outlook 2
F Want to add second email to Outlook for business use Using Outlook 3
kburrows Outlook Email Body Text Disappears/Overlaps, Folders Switch Around when You Hover, Excel Opens Randomly and Runs in the Background - Profile Corrupt? Using Outlook 0
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0
A Outlook 2019 Help with forwarding email without mentioning the previous email sender. Outlook VBA and Custom Forms 0
J Macro to send email as alias Outlook VBA and Custom Forms 0
M Shift Delete doesn't delete email from server Using Outlook 4
K Incorporate selection from combobox into body of email Outlook VBA and Custom Forms 0
L Why are some email automatically going to "archive" Using Outlook 2
M Outlook Macro to save as Email with a file name format : Date_Timestamp_Sender initial_Email subject Outlook VBA and Custom Forms 0
B Outlook 2019 Custom Email form - Edit default email form Outlook VBA and Custom Forms 6
F Add a category before "Send an Email When You Add an Appointment to Your Calendar" Outlook VBA and Custom Forms 0
T Problem when requesting to view an email in a browser Using Outlook 0
J Outlook 365 Forward Email Subject to my inbox when new email arrive in shared inbox Using Outlook 0
HarvMan Archive Email Manually Using Outlook 1
L Fetch, edit and forward an email with VBA outlook Outlook VBA and Custom Forms 2
S New Email "From" box stopped working Using Outlook 0
Rupert Dragwater Duplicate email in Folder Using Outlook 8
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
W Outlook 365 I am getting the "Either there is no default mail client" error when I try to send an email on excel Office 365 Using Outlook 1
MattC Changing the font of an email with VBA Outlook VBA and Custom Forms 0
L Specific Incoming Email Address Immediately Deleted Using Outlook 2
Witzker Outlook 2019 Macro to send an Email Template from User Defined Contact Form Outlook VBA and Custom Forms 0
Witzker Outlook 2019 Edit contact from email does not open the user defined contactform Using Outlook 3
V Macro to mark email with a Category Outlook VBA and Custom Forms 4
R Roadrunner Email Settings | Contact Roadrunner Customer Support Outlook VBA and Custom Forms 1
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
Albert McCann Outlook 2021 Outlook Display of HTML Email from two senders is glitchy Using Outlook 0
A How Do I Setup My Optonline.Net Email Account? Outlook VBA and Custom Forms 1
H Preventing the 'email address fetch from Exchange' crashing email reading code Exchange Server Administration 0
D multiple email accounts - why do I have to choose the "from" account address?? Using Outlook 2
Wotme create email only data file Using Outlook 1
F Outlook 2016 Email with attachments not being received Using Outlook 3
J Outlook 2019 Regex email addresses from body Outlook VBA and Custom Forms 6
D Prompt to prefix subject line whenever sending an email Outlook VBA and Custom Forms 3
J Quick steps delete original email and move reply/sent email to folder Using Outlook 2
C Wishlist Extract or scan new email addresses from out of office replies. Leads from OOO replies Using Outlook 1
T External email warning banner Outlook VBA and Custom Forms 0
A Links in email getting error message about group policy Using Outlook 4
richardwing Auto forward email that is moves into a specific outlook folder Outlook VBA and Custom Forms 5
J Recommendations for Outlook Duplicate Email Remover Using Outlook 6
Geldner Tweak Junk Email Reporting tool to default to particular email on send? Using Outlook 3

Similar threads