email folders appear empty, at first click

Status
Not open for further replies.

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
this has been happening for several months, OL13. I click on email Inbox, or a sub folder, and it appears empty, no email shown. I have to click on another folder and then back to that folder, to get the email to appear. doesn't happen every time. but occasionally.

anyone else experience this? any possible fix?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
This is happening with a pop3 account? Try resetting the view on a folder and see if it helps. If not, I'd probably use scanpst on the data file and see if that fixes it.

Sometimes resetting the view on a folder isn't enough and you need to clean out all views using the cleanviews switch. I always hesitate to recommend this as a first step because it wipes out all custom views. If you don't use custom views, then it doesn't matter and you can use it first.

Close Outlook, then click Windows key+R to open the Run command), type or paste

outlook.exe /cleanviews

and press enter. Note, there is a space between outlook.exe and the /.
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
there a number of pop3 accounts, but I doubt that it has anything to do with the issue. some of the folders contain email that is dragged to them after reading.

I tried scanpst, it claims to have found and repaired an error, so time will tell if problem reappears.

and yes, I am reluctant to delete custom views. especially since it is not known if this will fix it. I can try resetting the view if problem reappears.

thanks.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
F VBA to move email from Non Default folder to Sub folders as per details given in excel file Outlook VBA and Custom Forms 11
R Problem moving file “Email folders.pst” to new PC Using Outlook 5
R List folders in a combo box + select folder + move emails from inbox to that folder + reply to that email Outlook VBA and Custom Forms 1
cimbian Harvesting email addresses from mail folders Using Outlook 1
C Unread email count not displaying on Inbox sub-folders Using Outlook 0
Diane Poremsky Create Tasks from Email and move to different Task folders Using Outlook 0
D How to copy yahoo email folders to hard drive Using Outlook 2
T outlook 2010 email folders Using Outlook 5
L Can't share email folders Exchange Server Administration 1
M Outlook 2013 folders - don't want to synchronize with email provider's server Using Outlook 15
B Is there a simple way to share email folders w/o exchange server? Using Outlook 0
T I recently changed my pop3 email to an imap - question on folders Using Outlook 3
K Missing email from Outlook Folders Using Outlook 2
M Access replicated Outlook (email folders, calendar, contacts, notes) via web Using Outlook 1
S Wrong email account displayed in folders Using Outlook 3
D User cannot move email messages within Outlook Inbox folder and sub-folders. Using Outlook 0
H How do I import all my old email from Entourage 2004 (I have put email in separated folders), into my smart box of Outlook 2011 ? Thanks__ Using Outlook 2
H Not all Email folders appearing in Manage E-mail Auto-linking BCM (Business Contact Manager) 1
B Outlook 2019 Custom Email form - Edit default email form Outlook VBA and Custom Forms 6
F Add a category before "Send an Email When You Add an Appointment to Your Calendar" Outlook VBA and Custom Forms 0
T Problem when requesting to view an email in a browser Using Outlook 0
J Outlook 365 Forward Email Subject to my inbox when new email arrive in shared inbox Using Outlook 0
HarvMan Archive Email Manually Using Outlook 1
L Fetch, edit and forward an email with VBA outlook Outlook VBA and Custom Forms 2
S New Email "From" box stopped working Using Outlook 0
Rupert Dragwater Duplicate email in Folder Using Outlook 7
M "Attachment Detacher for Outlook" add in, does it update the server copy of the email? Using Outlook 1
W Outlook 365 I am getting the "Either there is no default mail client" error when I try to send an email on excel Office 365 Using Outlook 1
MattC Changing the font of an email with VBA Outlook VBA and Custom Forms 0
L Specific Incoming Email Address Immediately Deleted Using Outlook 2
Witzker Outlook 2019 Macro to send an Email Template from User Defined Contact Form Outlook VBA and Custom Forms 0
Witzker Outlook 2019 Edit contact from email does not open the user defined contactform Using Outlook 3
V Macro to mark email with a Category Outlook VBA and Custom Forms 4
R Roadrunner Email Settings | Contact Roadrunner Customer Support Outlook VBA and Custom Forms 1
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
Albert McCann Outlook 2021 Outlook Display of HTML Email from two senders is glitchy Using Outlook 0
A How Do I Setup My Optonline.Net Email Account? Outlook VBA and Custom Forms 1
H Preventing the 'email address fetch from Exchange' crashing email reading code Exchange Server Administration 0
D multiple email accounts - why do I have to choose the "from" account address?? Using Outlook 2
Wotme create email only data file Using Outlook 1
F Outlook 2016 Email with attachments not being received Using Outlook 3
J Outlook 2019 Regex email addresses from body Outlook VBA and Custom Forms 6
D Prompt to prefix subject line whenever sending an email Outlook VBA and Custom Forms 3
J Quick steps delete original email and move reply/sent email to folder Using Outlook 2
C Wishlist Extract or scan new email addresses from out of office replies. Leads from OOO replies Using Outlook 1
T External email warning banner Outlook VBA and Custom Forms 0
A Links in email getting error message about group policy Using Outlook 4
richardwing Auto forward email that is moves into a specific outlook folder Outlook VBA and Custom Forms 5
J Recommendations for Outlook Duplicate Email Remover Using Outlook 6
Geldner Tweak Junk Email Reporting tool to default to particular email on send? Using Outlook 3

Similar threads

Top