email folders appear empty, at first click

Status
Not open for further replies.

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
this has been happening for several months, OL13. I click on email Inbox, or a sub folder, and it appears empty, no email shown. I have to click on another folder and then back to that folder, to get the email to appear. doesn't happen every time. but occasionally.

anyone else experience this? any possible fix?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
This is happening with a pop3 account? Try resetting the view on a folder and see if it helps. If not, I'd probably use scanpst on the data file and see if that fixes it.

Sometimes resetting the view on a folder isn't enough and you need to clean out all views using the cleanviews switch. I always hesitate to recommend this as a first step because it wipes out all custom views. If you don't use custom views, then it doesn't matter and you can use it first.

Close Outlook, then click Windows key+R to open the Run command), type or paste

outlook.exe /cleanviews

and press enter. Note, there is a space between outlook.exe and the /.
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
there a number of pop3 accounts, but I doubt that it has anything to do with the issue. some of the folders contain email that is dragged to them after reading.

I tried scanpst, it claims to have found and repaired an error, so time will tell if problem reappears.

and yes, I am reluctant to delete custom views. especially since it is not known if this will fix it. I can try resetting the view if problem reappears.

thanks.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
F VBA to move email from Non Default folder to Sub folders as per details given in excel file Outlook VBA and Custom Forms 11
R Problem moving file “Email folders.pst” to new PC Using Outlook 5
R List folders in a combo box + select folder + move emails from inbox to that folder + reply to that email Outlook VBA and Custom Forms 1
cimbian Harvesting email addresses from mail folders Using Outlook 1
C Unread email count not displaying on Inbox sub-folders Using Outlook 0
Diane Poremsky Create Tasks from Email and move to different Task folders Using Outlook 0
D How to copy yahoo email folders to hard drive Using Outlook 2
T outlook 2010 email folders Using Outlook 5
L Can't share email folders Exchange Server Administration 1
M Outlook 2013 folders - don't want to synchronize with email provider's server Using Outlook 15
B Is there a simple way to share email folders w/o exchange server? Using Outlook 0
T I recently changed my pop3 email to an imap - question on folders Using Outlook 3
K Missing email from Outlook Folders Using Outlook 2
M Access replicated Outlook (email folders, calendar, contacts, notes) via web Using Outlook 1
S Wrong email account displayed in folders Using Outlook 3
D User cannot move email messages within Outlook Inbox folder and sub-folders. Using Outlook 0
H How do I import all my old email from Entourage 2004 (I have put email in separated folders), into my smart box of Outlook 2011 ? Thanks__ Using Outlook 2
H Not all Email folders appearing in Manage E-mail Auto-linking BCM (Business Contact Manager) 1
D Gmail mail is being delivered to a different email inbox in Outlook App 2021 Using Outlook 2
Albert McCann Outlook 2021 Outlook Display of HTML Email from two senders is glitchy Using Outlook 0
A How Do I Setup My Optonline.Net Email Account? Outlook VBA and Custom Forms 1
H Preventing the 'email address fetch from Exchange' crashing email reading code Exchange Server Administration 0
D multiple email accounts - why do I have to choose the "from" account address?? Using Outlook 2
Wotme create email only data file Using Outlook 1
F Outlook 2016 Email with attachments not being received Using Outlook 2
J Outlook 2019 Regex email addresses from body Outlook VBA and Custom Forms 6
D Prompt to prefix subject line whenever sending an email Outlook VBA and Custom Forms 3
J Quick steps delete original email and move reply/sent email to folder Using Outlook 2
C Wishlist Extract or scan new email addresses from out of office replies. Leads from OOO replies Using Outlook 1
T External email warning banner Outlook VBA and Custom Forms 0
A Links in email getting error message about group policy Using Outlook 4
richardwing Auto forward email that is moves into a specific outlook folder Outlook VBA and Custom Forms 5
J Recommendations for Outlook Duplicate Email Remover Using Outlook 6
Geldner Tweak Junk Email Reporting tool to default to particular email on send? Using Outlook 3
S Outlook 365 Can I change the possible range of highlighting colours when writing an Outlook email? Using Outlook 1
V Can one change the formatting of email title blocks? Using Outlook 0
P default font when sending email from browser Using Outlook 1
D VBA Macro to Print and Save email to network location Outlook VBA and Custom Forms 1
B IMAP server rejects sent email - cannot deliver messages Using Outlook 2
TedSch Small vba to kill political email Outlook VBA and Custom Forms 3
X Open Hyperlinks in an Outlook Email Message (Help with Diane's solution) Outlook VBA and Custom Forms 3
e_a_g_l_e_p_i Email notifications changed with Outlook 2021 Using Outlook 8
glnz How to retrieve or redo Verizon.net email password without affecting Outlook connection? Using Outlook 1
Z Copy specific email body text Outlook VBA and Custom Forms 0
D ISOmacro to extract active mail senders name and email, CC, Subject line, and filename of attachments and import them into premade excel spread sheet Outlook VBA and Custom Forms 2
M Outlook 365 refuses to send email Using Outlook 1
B Search and Find Email by Folder Name Outlook VBA and Custom Forms 2
K Closing external IMAP email... Outlook 2013 Using Outlook 0
L Capture email addresses and create a comma separated list Outlook VBA and Custom Forms 5
C Email bomb processing Outlook VBA and Custom Forms 1

Similar threads

Top