Problem moving file “Email folders.pst” to new PC

Not open for further replies.


Outlook version
Outlook 2019 64-bit
Email Account
Hi all,

In my new PC I manage to view in Outlook all my data in the “Email folders.pst” file of my old PC.
I was assuming that Outlook would therewith also access my email coordinates, but that seems not to be the case: when I try to send a test message the system reacts:

“No valid email accounts are configured. Add an account to send email”

So, I enter my former email address and corresponding IMAP settings.
To my surprise, a new .OST file is now created alongside my old .PST file. Outlook ignores all data in this PST file and just starts downloading tons of old emails into this OST file.
I do not want this OST file, yet Outlook seems to force it upon me: if in Account Settings – Data files I try to remove it, the system reacts:

“This data file is associated with a mail account. To remove it, use the “Email” tab”.

Right, but then how to “associate” my email account with my old PST file instead?
I have lots of double emails in both files now.
Could someone have the kindness of telling me what I do wrong, and how to limit the system to just this PST file?

Thx for your attention!
It sounds like you use POP on the old computer - Outlook defults to IMAP. Remove the account and add it back - on the first screen, enter the address and then click Advanced options and choose manual setup. Then choose POP. Choose the old pst as the default data file and it *should* just download new messages.
Thank you very much for your answer, Diane Poremsky; I wasn't thinking of trying POP. But it still does not work.

In accordance with the specifications of the server here, I entered the parameters as in attached image (and you are right: this way it does ask for my PST file). After the next step with the password, the connection test keeps ending with the message:

"We couldn't connect to the incoming (POP) server. The server reported an error. [...]"

I get this, even with firewall etc switched off. Strangely, as you suggested, my old PC (which is still running) uses POP.

I've been fighting this thing for 3 days now, it's making me crazy! Isn't there anything else I could try?

With or without it produces the same effect.

I have tried so many things by now that I can better un-install MSO completely and then reinstall it and see. That might be better to wipe out any broken pieces of configuration settings. I will report on this tomorrow.

Meanwhile my kindest thanks for your suggestions and appreciated attention.

I have reinstalled MO completely, removed any profile, then tried setting it up again using POP and parameters above. The error message remains the same. I cannot connect with POP even though the service provider assured me POP "should" work.

Why is such professional software so buggy...!?

My old PC still works correctly and its file/folder/user name configuration is identical. So, would there be a way to copy all Outlook configuration file and registry data from the old into the new PC? Or any other way to kill this dragon? I'm out of ideas now, completely. :(
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
V Problem moving folders Using Outlook 4
Victor_50 Problem - Google Workspace will stop "unsafe" access to Outlook end 2024 Using Outlook 3
A Online Mode to Cached Exchange Mode problem Using Outlook 2
S Problem Accessing .MSG Property 'ImageNaturalHeight' Tag '0x80010003' Outlook VBA and Custom Forms 1
T Problem when requesting to view an email in a browser Using Outlook 0
R Outlook 2021 Having problem setting up outlook 2021 with windows 11. I have 3 gmail accounts and I want the 3 gmail, emails to merge into the same outlook input. Using accounts in Outlook 0
e_a_g_l_e_p_i Is anyone else having problem conneccting to gmail? Using Outlook 27
P Outlook calendar and contacts sync problem-outlook disconnects Using accounts in Outlook 2
S Archiving and Likely Modified Date Problem Using Outlook 3
S Problem Checking the available stores in my Inbox (Outlook VBA) Outlook VBA and Custom Forms 0
Witzker GetAssignedView Problem Outlook VBA and Custom Forms 2
M Outlook 2010 Problem with OutLook 2010 32 bit, after Windows Auto Update Using Outlook 3
Marc2019 Outlook 2016 Font Problem Using Outlook 5
X I have met my waterloo trying to resolve embedded graphics problem with outlook 2007 and now 2016 Using Outlook 1
D Problem with custom form including _DocSiteControl1 Outlook VBA and Custom Forms 0
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 4
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 0
D Sort Problem with Sent Folders Using Outlook 1
S Conditional formatting problem with "is not empty" and categories Using Outlook 2
Mark Foley The upload of "Calendar" failed. There was a problem with the request. Using Outlook 6
avant-guvnor Import csv problem Using Outlook 7
katehawkins Outlook 2013 Ost to pst conversion problem Using Outlook 1
AbbieWhite The problem with a fairly large file. Using Outlook 3
I Outlook 2013 Send problem - 'Not Responding' forever Using accounts in Outlook 10
EmelineGueguen Help to understand the problem of work Using Outlook 1
W Outlook 2016 search problem persists after applying all known solutions Using Outlook 12
S problem with convert Using Outlook 1
S SendFromAccount - Problem trying to test existing value in open email Outlook VBA and Custom Forms 2
DruinaBiscardi unexpected problem in outlook Using Outlook 1
V Outlook 2003 problem with Windows 10 Creators Update 1709 Using Outlook 0
G Windows Update Causes BCM Database Access Problem? BCM (Business Contact Manager) 4
Grimev66 problem with conversion ost to pst Using Outlook 2
R Problem with searching public folders Exchange 2013/16 Exchange Server Administration 2
J Problem with Outlook 2016 new mail tray icon alert (envelope in the systems tray) Using accounts in Outlook 0
S Problem running Command button code Outlook VBA and Custom Forms 2
A .ost file problem Using Outlook 4
PetraTech Odd Folder View Problem Using Outlook 3
V iCloud problem Using Outlook 9
D Reply Problem with account Using accounts in Outlook 0
MattC Problem with Outlook 2007 & iCloud / duplicate tasks Using Outlook 1
C Problem tracking meeting responses Using Outlook 3
Mark Foley Problem subscribing to shared calendar Using Outlook 1
K Problem with FreeBusy (before 1pm only) Outlook VBA and Custom Forms 7
skylark53 Advanced recurrence problem Using Outlook 2
E RSS export as OPML problem Using Outlook 4
D outlook 2013 contact list problem Using Outlook 0
T Problem with .Recipients.Add("alias") Outlook VBA and Custom Forms 3
P Problem with Outlook 2013 Attachments Using Outlook 4
E Outlook 2007: Problem with "Move to Folder >" button on toolbar Using Outlook 6

Similar threads