Outlook 2016 search problem persists after applying all known solutions

Not open for further replies.

Wade Campbell

Outlook version
Outlook 2016 64 bit
Email Account
Windows 10 Home, version 1709, OS build 16299.192
Outlook 2016, version 1711, Build 8730.2175

PROBLEM: search in email folders does not work (“No results.”) Search in iCloud-based Contacts and Calendar works, but search in PC-based Contacts and Calendar does not work.

Ran in Safe Mode -- SEARCH WORKS

Ran scanpst.exe on pst file multiple times – result was always the following… i.e., scanpst does not seem to fix the problems.
“Only minor inconsistencies were found in this file. Repairing the file is optional.”

Running in normal mode (i.e., not Safe Mode) with disabled macros and disabled add-ins, after SFC /SCANNOW, after rebuilding Outlook indices, after running Stellar Phoenix Outlook PST Repair software -- SEARCH DOES NOT WORK ("No results")

Any suggestions???
Search in iCloud-based Contacts and Calendar works, but search in PC-based Contacts and Calendar does not work.
Do you have anything in the calendar and contacts folders? iCloud sucks them into the icloud folders in outlook.
Do you have anything in the calendar and contacts folders? iCloud sucks them into the icloud folders in outlook.
In Outlook Calendars, I have two groups: "My Calendars" and "iCloud". There is nothing in the calendars under "My Calendars". Does search not work on the calendars under the "iCloud" grouping? The situation is similar for Contacts, i.e., two groups, with all contacts in the iCloud file. Again, shouldn't I be able to use Outlook to serach on these "iCloud-based" databases?
it should work - i'm guessing this is an extension of the search bug. will test it here to confirm.
Yeah, it worked ok here.

Was the update to 1712 installed since Jan 31? That fixes most of the problems with the early Jan update.
I just upgraded to version 1801, but still cannot search things in OL.

Don't know if this could be the issue ---- on my previous laptop (Outlook 2010), I used "CodeTwo Sync for Outlook" to sync Outlook and iCloud -- worked fine. When I got a new laptop recently (Outlook 2016), I had the impression that Outlook and/or iCloud had been enhanced so that I no longer needed CodeTwo -- syncing works fine, but no search.

I have two email accounts -- one is my personal email (wade@wandkcampbell.com) and the other is the iCloud account (...@icloud.com) that I believe I needed to set up in order to be able to sync my iPhone with my Outlook -- both are IMAP/SMTP.
you don't need icloud email if you don't actually use it - icloud set up adds it automatically but you an delete it if you don't need it. I don't think it is causing problems, but who knows. :)

I didn't test searching for appointments in icloud, only email - is search failing in email or just in the calendar? (and probably contacts)
search in icloud is working here...
btw, click in the search field then go to search tools, locations to search - is the icloud checked?
Last edited:
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
farrissf Outlook 2016 Optimizing Email Searches in Outlook 2016: Seeking Insights on Quick Search vs Advanced Search Features Using Outlook 0
V Outlook 2016 will not move emails in search results Using Outlook 4
W Search Incomplete Outlook 2016 Using Outlook 5
E Outlook 2016 Inbox search bug Using Outlook 1
Randy Redekopp Outlook 2016 attachment content search Outlook VBA and Custom Forms 2
S Outlook 2016 and Acrobat PDFMaker Office COM Addin Using Outlook 0
W Outlook 2016 MSI - Possible to make work with O365 modern Auth & Win7? Using Outlook 4
J Outlook 2016 Trying to get Outlook 2016 to work with Office 365 Using Outlook 0
W Transfer Outlook 2016 autocomplete file to Outlook 2007 Using Outlook 1
J Outlook 2016 Can't display some embedded HTML images in Outlook 2016 Using Outlook 2
J Outlook 365 Outlook 2016/365 Contacts Lose Info when Favorited to the To-Do Bar Using Outlook 2
O Moving "tasks" to inbox in Outlook 2016 Using Outlook 1
Z Remove GMAIL IMAP account from Outlook 2016 Using Outlook 2
P Prevent Outlook 2016 from using DASL filter Using Outlook 4
bhamberg Shortcuts in Folder Pane (Outlook 2016) Using Outlook 19
G Outlook 2016: Want IMAP Data Files on My D: Drive and Not C: Drive Using Outlook 1
D Outlook 2016 64bit, Cannot Save in 'HTML', format Using Outlook 1
P Color Code or highlight folders in Outlook 2016 Using Outlook 2
B Outlook 2016 Unable to view images or logos on the outlook 2016 emails the same html code works well when i use outlook 2010 Using Outlook 0
B vBA for exporting excel file from outlook 2016 Outlook VBA and Custom Forms 3
M Issue transferring Outlook 2016 email accounts & settings onto new computer Using Outlook 8
glnz Can Word Normal.dotm interfere with Outlook? Office 2016 Using Outlook 5
D Outlook 2016 and Earlier with Office365 in 2021 Using Outlook 3
B Outlook 2016 Retail C2R keeps logging since update? Using Outlook 0
V Outlook 2016 Does Outlook-2016 (64 bit) work with iCloud for Windows ? Using Outlook 5
R Microsoft Outlook 2016 - Gmail not sending, asks for password for SMTP, tried different ports Using Outlook 23
V Outlook 2016 Outlook-2016 and iCloud for Windows - Problems Using Outlook 11
U Outlook 2016 Outlook 2016 sender name Using Outlook 1
S Outlook (2016 32bit; Gmail IMAP) - Save sent message to Outllook Folder Outlook VBA and Custom Forms 0
A Backup Email Accounts On OutLook For Mac 2016 (Microsoft 365 subscription version) Using Outlook 0
M Office 2016 Outlook is forgetting passwords Using Outlook 15
E Can one still buy Outlook (or Office) 2016? Using Outlook 6
I Error saving screenshots in a custom form in outlook 2016, outlook 365 - ok in outlook 2013, outlook 2010 Outlook VBA and Custom Forms 5
R seperate read layout to design in outlook 2016..Help!! Outlook VBA and Custom Forms 3
GregS Why is Outlook 2016 mail in Outlook.com? Using Outlook 1
G Recurring tasks break links Outlook 2016 Using Outlook 5
A How to get body of all emails in outlook 2016 to view in blue color Using Outlook 1
J Edit auto-complete list in Outlook 2016+/365? Using Outlook 0
D iCloud Add-in not working in Outlook 2013 and Outlook 2016 After Windows Upgrade & iCloud Upgrade Using Outlook 2
GregS Outlook 2016 iPhone won't download Outlook 2016 Mail. Using Outlook 0
E How to display "Change Folder" in Change Default Email Delivery Location in Exchange Outlook 2016 Using Outlook 1
A How to open a specific link automatically with outlook 2016 Outlook VBA and Custom Forms 6
K Using Outlook 2016 to draw Using Outlook 1
M Outlook 2016 Free/Busy settings ignored Using Outlook 0
K Outlook 2016 - controlling IMAP OST size with Group Policy not working Using Outlook 1
C Outlook 2016/2019 hangs after being open for an extended period Using Outlook 4
GregS 2016 Contact List being managed by Outlook.com? Using Outlook 1
A Outlook 2016 in Cached Mode Using Outlook 1
G Outlook 2016 sync contacts directly between phone and computer using outlook 2016 Using Outlook 0
N Outlook 2016 Folder Icons Look Using Outlook 0

Similar threads