Can Word Normal.dotm interfere with Outlook? Office 2016

Status
Not open for further replies.

glnz

New Member
Outlook version
Outlook 2019 64-bit
Email Account
POP3

At work, my Outlook 2016 32-bit [on my Win 10 Pro 64-bit (v 1903)] has problems, and my IT guys say they probably stem from the custom Normal.dotm I have in Word.

In Outlook, my Auto-Complete stopped working - when I start typing names in To or cc, Outlook does not complete them as it used to do. However, it WILL send emails with my typed partial names if they start out correctly - it just won’t show me the Auto-Complete.

If I start Outlook with Win+R as outlook.exe /safe, Auto-Complete works normally, but I can no longer double-click on a From or To name in a received email and see the underlying address, etc.

My IT guys - whom I torture enough - think my custom Normal.dotm in Word might be the culprit. Its genesis is Word 2003 from another firm, and I have a lot of customizations in it. Yes, the original normal.dot from Word 2003 was “Converted” to be usable in Word 2016 as Normal.dotm. FYI - yesterday, I hid my Normal.dotm, reinstated the default Normal.dotm and rebooted, but Outlook still had the problems I am describing.

One more clue - whenever I close (exit) Word, Excel or Outlook, its process continues to run in Task Manager. The process(es) won’t stop unless I “End” them manually or reboot.

And another clue - Diane's interesting suggestion on this forum at < THIS LINK > does not help.

Yes, I have tried all the basic things to fix the Auto-Complete issue, like turning it off and on in Options and even clearing it. (But I am on Exchange.)

Why do you think I am having this Auto-Complete problem in Outlook, and how to fix???
 
I don't think the template is the cause.

whenever I close (exit) Word, Excel or Outlook, its process continues to run in Task Manager.
This happens with all 3 apps? Outlook may do this if you have an IMAP account in your profile.

However, it WILL send emails with my typed partial names if they start out correctly - it just won’t show me the Auto-Complete.
That is the auto resolve feature (automatic name checking in Options).

Do you have autocomplete enabled? Have you tried Emptying autocomplete? If you don't want to lose the entries, make a backup of the autocomplete file in %localappdata%\microsoft\outlook\RoamCache - you should be able to restore it later, but if not, get Nk2Edit from nirsoft.net to merge the old file into the new.

You may want to repair office too.

.
2020-12-13_23-49-54-0000.png
 
Diane - you asked, "Do you have autocomplete enabled? Have you tried Emptying autocomplete?"

Yes, and yes. And it still doesn't work. That's why this one is a toughy. By the way, I'm connected to Exchange, and I have the impression that "emptying autocomplete" doesn't actually do anything locally. I think Outlook on my PC pulls everything in from Exchange anyway.

Is it a question of maybe having too many entries in Auto-complete? But then why does it work in outlook.exe / safe?

Thanks.
 
Since it works in Safe mode, a good test would seem to be to disable all your Add-ins.
 
Vincenzo - thanks. Dumb question, but how to do that exactly? I ask because I seem to get to different places when I check my add-ins.

Also, I'm not sure I can do that on a company PC - probably locked down by IT.

And (a) no one else is complaining about this even though I'm pretty sure we all have the same add-ins., and (b) why in safe mode (when auto-complete works) am I unable to double-click on a From, To or cc name and see the underlying info?
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Outlook, Word, Access crash unless run in Admin mode - time dependent it seems Using Outlook 10
S Outlook 2021 Can you make emails from 3 word domains "safe" by entering top 2 word domain into Safe List in Outlook? Using Outlook 1
O How to find and replace a word in Outlook-Agenda-Subject and Message? Using Outlook 0
V Embedding hyperlink into Word document Using Outlook 2
S Outlook Macro to move reply mail based on the key word in the subjectline Outlook VBA and Custom Forms 0
C blocking two or more word domains separated by period/dot Using Outlook 3
P Outlook 2013 Word Share doc as Email Attachment now brings up Eudora. Using Outlook 1
Jennifer Murphy Ctrl+Tab sometimes will not move through text a word at a time Using Outlook 1
N How to remove signature formatting from Text in Word (accidentally taken from Outlook) Using Outlook 0
C replace subject line generated by converting a word document to PDF and sending it to an email Using Outlook 8
Diane Poremsky Use Word Macro to Apply Formatting to Email Using Outlook 0
iwshim word shortcut to search outlook Using Outlook 3
C Outlook 2016 - converting Word VBA to default Outlook message Outlook VBA and Custom Forms 0
C Merging Word and Access into Outlook Using Outlook 4
Q Why can't I copy image with embedded hyperlink from email to Word Using Outlook 0
Mark Foley Emailing attachment from Word/Excel sends attachment but no message body Using Outlook 0
Diane Poremsky Disable Live Preview in Outlook and Word Using Outlook 0
Philip Rose Recreating a WORD Editing Macro to use in Outlook VBA Outlook VBA and Custom Forms 4
D Need to extract a line from a word attachment, and add it to the subject line Outlook VBA and Custom Forms 3
M Unable to email from Word or Excel Using Outlook 11
P Macros in Word 2003 - how to transfer to another Word 2003? Using Outlook 1
J VBS Script (macro) for word to open Outlook template. Outlook VBA and Custom Forms 2
B Outlook to Word Template error Using Outlook 4
J Outlook body to word document Outlook VBA and Custom Forms 11
A Is it possible to remove the word Categories: from task list views? Using Outlook 2
A Application_ItemSend not accessed when sending email outside outlook (i.e. word or send to mail from Using Outlook 7
W Macro to add a word in Subject Line Using Outlook 1
O Copy email content and paste into new Word Document using a different font Using Outlook 1
K Import 2013 Outlook Contact Address into Word Using Outlook 36
J "Specific word in body" question Using Outlook 1
D opening Word Document in a business contact? BCM (Business Contact Manager) 3
Z Send mail and contents of body from ms word document Using Outlook 1
O Choosing Sending Email Address from Word Using Outlook 5
C Printing Outlook Form Controls via Word Using Outlook 11
S Highlighter colors limited in Outlook 2007 and Word 2007 Using Outlook 1
L Macro to Open a Specific Word Document - Outlook 2007 Using Outlook 17
O Outlook 2010 does not open MS Word attachments Using Outlook 1
R Using Word/OL 2010 to generate personalized email messages Using Outlook 1
S send email attachment from word, message stripped out Using Outlook 1
M Opening Word Doc's in Adobe Acrobat Pro Using Outlook 9
D Word Wrap Subject Using Outlook 1
C Outlook editing won't select just one word Using Outlook 1
B MS Office 2010: Word email merge not selecting default Outlook account Using Outlook 1
T Word attached files open Word. Excel files open Picture Manager!! Using Outlook 2
C Outlook 2010 some messages received have no word wrap Using Outlook 1
G No word wrap in HTML email. Using Outlook 8
P Word experienced and error trying to open the file Using Outlook 2
T New Inspector word editor crash Outlook 2003 Outlook VBA and Custom Forms 3
T Word 2007 add-in ribbon icons greyed out Outlook VBA and Custom Forms 1
G BCM Word Add-In BCM (Business Contact Manager) 1

Similar threads

Back
Top