Using Word/OL 2010 to generate personalized email messages

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rickr44318

Member
Outlook version
Outlook 2016 32 bit
Email Account
Exchange Server
Hi -- I've tried to follow http://office.microsoft.com/en-us/w...-to-your-e-mail-address-list-HA101990822.aspx, but I'm not succeeding.

I created a simple message document, linked 5 entries in my Contacts folder, verified and matched the merge field (1st name only), previewed and saved the document, and finished the steps in the article to send, but I see nothing in my Sent Items folder. Can anyone who's used this feature shed some light? Thanks in advance,
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Do you have all updates installed? there was a bug that caused problems in Office 2010 mail merges but I thought it was fixed. The bug related to HTML format I think, so changing format might help.

Try this:

Set Outlook offline or disconnect from the internet - we want to test, not send.

Try doing another mail merge.

Check the outbox.
 
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