Message not arriving in default accounts Sent Items folder when using Send to

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Takasumi

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Messages sent via Brother MFC 'scan to email' or Send to --> Mail Recipient arrive in Sent Items folder of shared mailbox and not senders default pop account.

Outlook 2010 client is configured with a pop account and exchange shared mailbox. If I send from the pop account using New E-mail option then messages arrive in the correct Sent Items folder.

The shared mailbox is configured in online mode, this to avoid sync issues when running macros etc. Not not been able to find anything related to this particular problem. Configuring another exchange account with the shared mailbox does not help, it seems that the preference is the Sent Items folder of the shared mailbox. I note that I can see messages via the Outbox of the default account. Been able to replicate behaviour on 2 computers. Can anyone suggest how to resolve please?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Re: Message not arriving in default accounts Sent Items folder when using Send

Is the exchange mailbox a mailbox that several people share or a shared mailbox attached to his own exchange mailbox? (Yes, there is a difference).

I know Exchange accounts always like to be default, so I'm sure its related to that. if the first scenario is correct - a mailbox several people share - then it's "expected behavior" because Exchange thinks its default.
 

Takasumi

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
Re: Message not arriving in default accounts Sent Items folder when using Send

Yes it is a shared exchange based mailbox which is accessed from various users/computers. I set up an exchange mailbox as a test but still the shared mailbox takes precedence??


If I compose and send an email from within outlook then work correctly, only when the 'send to' functionality is used it always places the message in the Sent Items folder of the shared mailbox, but goes out via the outbox of the sending account. From a recpients perspective the message is coming from the correct sender. I find this behaviour most odd and need to resolve it. I enabled logging and did notice an errors in the pst.log but have not been able to work out failures? ---- extract below:




2013/11/20|13:17:51:738|Failed to open the message PC|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:51:738|Unable to get the attachment info - we won't index any attachments for this message|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:51:738|Failed to open the message PC|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:51:738|Unable to get the attachment info - we won't index any attachments for this message|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:51:738|Failed to open the message PC|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:51:738|Unable to get the attachment info - we won't index any attachments for this message|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:53:769|SGO_ScEnsureAttachment done|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:53:769|SGO_ScGetAttachID done|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:53:769|SGO_ScBuildURL done|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:53:769|Failed To Build A URL|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:53:769|SGO_ScEnsureAttachment done|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:53:769|SGO_ScGetAttachID done|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:53:769|SGO_ScBuildURL done|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:53:769|Failed To Build A URL|4|2106276|||||||||0x80040818|FAIL


2013/11/20|13:17:53:769|OnDataChanged returned an error|4|2106276|Delete||mapi://{S-1-5-21-565356640-2836605809-3901028014-5187}/ron@xxxxx.co.nz($5bc3897a)/0/Outbox/????????????????????????||||||0x80040d06|FAIL


2013/11/20|13:17:53:769|Won't retry for this error|4||||||||||0x80040d06|FAIL


2013/11/20|13:17:53:972|OnIndexStatusChange - Gatherer|4|2106276|Modify||mapi://{S-1-5-21-565356640-2836605809-3901028014-5187}/ron@xxxxx.co.nz($5bc3897a)/0/Outbox/????????????????????????||||||0x80041201|FAIL


2013/11/20|13:17:53:972|Won't retry for this error|4|2106276|||||||||0x80041201|FAIL


2013/11/20|13:17:53:972|OnIndexStatusChange - Gatherer|4|2106276|Modify||mapi://{S-1-5-21-565356640-2836605809-3901028014-5187}/ron@xxxxx.co.nz($5bc3897a)/0/Outbox/????????????????????????||||||0x80041201|FAIL


2013/11/20|13:17:53:972|Won't retry for this error|4|2106276|||||||||0x80041201|FAIL


2013/11/20|13:17:53:972|Flushing completed doc|4|2106276|Add||||||||0x80040818|FAIL


2013/11/20|13:17:53:972|Flushing completed doc|4|2106276|Modify||||||||0x80040818|FAIL


2013/11/20|13:17:53:972|Flushing completed doc|4|2106276|Modify||mapi://{S-1-5-21-565356640-2836605809-3901028014-5187}/ron@xxxxx.co.nz($5bc3897a)/0/Outbox/????????????????????????||||||0x80041201|FAIL


2013/11/20|13:17:53:972|Flushing completed doc|4|2106276|Modify||mapi://{S-1-5-21-565356640-2836605809-3901028014-5187}/ron@xxxxx.co.nz($5bc3897a)/0/Outbox/????????????????????????||||||0x80041201|FAIL


2013/11/20|13:17:53:972|Flushing completed doc|4|2106276|Delete||mapi://{S-1-5-21-565356640-2836605809-3901028014-5187}/ron@xxxxx.co.nz($5bc3897a)/0/Outbox/????????????????????????||||||0x80040d06|FAIL


----




thanks
 
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