Can I delete my POP3 account?

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wisedave

Member
Outlook version
Outlook 2010 64 bit
Email Account
POP3
Hello,

I have a consultant who is no longer contracted to our company. We had set up a POP3 account from our domain but have since changed his password so he can no longer send/receive from that account.

When he send/receives, he gets an error message that he needs to input his password.

He still needs to be able to access the emails he has downloaded into Outlook 2010 in case he needs to reference them.

How can we stop the error message but still allow him to have access to the emails in his Outlook folders?

We don't want him to keep having this error pop up as he has two other accounts in his Outlook.

What can we do?

Thanks,

Dave
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
if the mail is in a pst file (it is, if he set it up as a pop3 account), he can safely delete the email account and the pst file won't be touched. In File, Account Settings, select the account and look at the bottom of the dialog - it will tell him where the mail was delivered. if the extension is pst, he can remove the email account from the email tab.
 

wisedave

Member
Outlook version
Outlook 2010 64 bit
Email Account
POP3
Hello Diane,

Thanks for the input on this. Yes...he does have the .pst file.

What would be the proper way to delete the account? I won't have access to his computer so I need to be able to direct him verbally or via email.

Many thanks!

Dave
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Assuming Outlook 2010 or 2013, File, Account Settings and delete it from the Email tab.
 
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