Delete/create/reset Exchange mailbox on Outlook.com

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forum1

Member
Outlook version
Outlook 2019 64-bit
Email Account
Outlook.com (as MS Exchange)
Is there any way to delete and create or otherwise reset to start fresh with a clean Exchange mailbox on Outlook.com? I tried looking through the Outlook.com and associated MS Account settings and help docs but couldn't find anything obvious. I also couldn't find a way to remove Outlook.com/email from a MS Account the way Google lets you remove Gmail/email from a Google account. Although in that case I don't know if one can then easily/quickly add Gmail/email back or if there is some sort of blackout period on the email address which would defeat what I want to do - The thinking being the Outlook.com Exchange mailbox would be removed and then freshly created when Outlook.com is added back.

Of course this can be done on Exchange Server by simply disconnecting, deleting, and finally creating a new mailbox. It looks like on Azure this can similarly be done by removing the Exchange Online license from the account, at least from what I've read as I don't use Azure. I'd expect there to be some analog to Outlook.com with plain MS accounts.

If this has been answered elsewhere I apologize, but various searches have yielded nothing but people talking about clearing local application caches or resetting passwords. The mixing of "personal" grade Outlook.com with Exchange makes for a tough time finding relevant material.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You can remove an address from a Microsoft account as long as you add a different alias to the account - but getting the address back is a crap shoot. If its a Hotmail address, its gone for good. You might be able to add a deleted outlook.com address back after 30 days or 5 yrs or never...

While commercial mailboxes can be deleted and recreated, no such option exists with outlook.com. Sorry.
 

forum1

Member
Outlook version
Outlook 2019 64-bit
Email Account
Outlook.com (as MS Exchange)
That's what I was afraid of. Beside someone just wanting to clear all items in a mailbox, which I know can be initiated with a find all and delete, albeit slowly processing, how would one go about handling possible mailbox corruption or otherwise bad data that might still linger in the mailbox on Outlook.com? Is there a way to make a specific, concise support request to the people at Outlook.com so that they will reset the mailbox? I wouldn't want to have them attempt to repair or otherwise fix the mailbox, just delete and create a new, empty mailbox as if the account had just been created. Unfortunately, in the past I've found Outlook.com support to be less than stellar when it comes to understanding the Exchange piece that underpins their entire product. I can imagine all sorts of twists and turns, ultimately ending in a car crash, just trying to get them to understand the request, let alone actually being able to do it.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Is there a way to make a specific, concise support request to the people at Outlook.com so that they will reset the mailbox?
No.

If you know what you're doing, you can clear out hidden data using mfcmapi (after deleting all of the mail, contacts, and calendar). The main concern would be deleting too much that the server can't rebuild it.

But... it shouldn't be necessary. Corruption in the mailbox should be rare.
 
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