Unable to delete folders in Outlook 2019 / Windows

J

John Ismyname

Member
Outlook version
Outlook 2019 64-bit
Email Account
IMAP
I just finished a migration from a MS-Exchange email service (GoDaddy) to FastMail. I am now neither able to delete folders that I manually imported nor folders I newly create. I migrated my data and its file structure directly from GoDaddy to Fastmail without a problem. Likewise, I can access this data in FastMail through SMTP synhcing fine. I can delete folders (and files) in the FastMail web interface and they are deleted in Outlook. However< can;t delete the folders in Outlook directly.

The delete command is functional - I can right-click a folder, select delete. I get the pop-up dialogue box "Move ... to your Deleted items folder?". I select "yes" and the folder does not delete.

I tried starting Outlook in "safe mode" and doing a scan/fix with ScanPST - neither worked.

As my data is safe with Fastmail, I am inclined to delete and re-install Outlook 2019.

Anyone have any ideas?
 
P

petergroft

Member
Outlook version
Outlook on the web
Email Account
Office 365 Exchange
How can I delete Outlook folders permanently?
1. Try a different email client
2. Try accessing Outlook from your browser
3. Check whether the folder is on the IMAP email account server
4. Remove the IMAP email accounts from your Outlook
5. Unsubscribe from the IMAP folders
6. Delete folders from the web app

Regards,
Peter
 
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