Unable to check name.

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orpa

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Hi,

I using outlook 2013, I try to setup the email account by using MS Exchange server way and I am 100% sure I enter the correct server information and I checked "Connect to MS Exchange using HTTP" but I get this error every time I click on check name and I get this error message "The action cannot be completed. The connection to MS Exchange is unavailable. Outlook must be online or connected to complete this action.".

So far I have try this solutions provided while I was searching for fix:

- http://support.microsoft.com/kb/2264398
- http://support2.microsoft.com/kb/319206
- Recreated the profile
- Reinstall ms office

but none of them work for me. Do you have workaround for this issue?

Thanks.
 

orpa

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server
Hi,

Thanks for reply.

I using manual way and for auto setup it does not work.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Is Outlook Anywhere enabled for the account or server? Check with the exchange admin.
 
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