Unable to search delegated mailfile

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Barbara Kessel

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
I am the desktop support person in this branch. One of the administrative assistants who has full access to her two managers email is unable to search in their mail. Other users here that have the same access, if they click on any of their managers mailbox folders are able to. They see the mailfile name in the search box.
This user does not see their name, and it only searches her mail.

I reached out to one of the Exchange server guys and he said rebuild the .ost (that seems to be their answer for everything) This did not fix her issue.

Then I went whole hog, rebuilt the profile and the .ost. Still same thing

Any thoughts?

If needed I can get screenshots of one working and hers.
 
Thanks for the reply,
I actually turned off the indexing altogether, as the first person I checked that worked didn't have it turned on. Then a reboot as it asked for.

The plot thickens, I think it's a permissions problem. Unfortunately I don't have access to assign them. She can search "all outlook items" and it searches one of her bosses but not the other. I am going to open a ticket to CorpMsg group and have them take a look and match her rights to people who are working. Will let you know how that goes.
 
We resolved it. Her search options were checked for all folders which doesn't work with our setup. Checking current folders allows her to search in her managers mailfile.

upload_2014-4-18_8-54-40.png
 
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< crash during account setup - can't delete corrupted account/data file | Addin / macro / rule to highlight email addresses outside company in To: field >
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