Snowdog850
New Member
- Outlook version
- Outlook 2016 64 bit
- Email Account
- Exchange Server
I implemented Inbox Zero a while ago. It's working great, but I'm having a lot of trouble getting to Sent Items zero. I checked the option that says "When replying to a message that is not in the Inbox, save the reply in the same folder". That works fine to keep me organized and things out of Sent Items. However, it means that I have to move the message into the right folder before replying. So I get an e-mail, move it to the proper folder, then open the folder, go to the message, and hit Reply.
I thought that Quick Steps might help. I created a Quick Step with two steps. The first moves the current message into my Customers folder. The second step does Reply. I thought that since I had already moved the message, that the Reply would go into the Customers folder. But it does not. It goes to Sent Items. So this doesn't really save me any time, because I then have to go into Sent Items and move the e-mail.
Any way to do this? I can't filter based on anything because any e-mail could end up in my Customers folder. It might be from a Customer, or it might be from someone in my organization referencing a customer problem.
If I could assign a category to the reply with a Quick Step, then I could create a Rule to put it into the proper folder, but I can't assign a category.
I thought that Quick Steps might help. I created a Quick Step with two steps. The first moves the current message into my Customers folder. The second step does Reply. I thought that since I had already moved the message, that the Reply would go into the Customers folder. But it does not. It goes to Sent Items. So this doesn't really save me any time, because I then have to go into Sent Items and move the e-mail.
Any way to do this? I can't filter based on anything because any e-mail could end up in my Customers folder. It might be from a Customer, or it might be from someone in my organization referencing a customer problem.
If I could assign a category to the reply with a Quick Step, then I could create a Rule to put it into the proper folder, but I can't assign a category.