OL16 C2R attachment preview fails

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astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
gives message:"This file cannot be previewed because no previewer is installed for it." , Double clicking on the file opens Word which also gives an error message about opening the file. Saving the attachment and then trying to open it with Word also fails.

The 3rd party file manager has no problem viewing the file. Copying the email to my laptop, which is running a volume license version of Office 2016 has no problem previewing or opening the attachment. Obviously this is a C2R software failure.

I have tried checking the preview reg entries, checked that previewing is enabled in options, and have updated Office, as suggested in many places for this apparently known issue. I don't know if other types of attachment previews (excel, powerpoint) fail, as I haven't had any to try.

Just wondering if there are other suggestions? Otherwise I will dump this bizarre, resource heavy, inflexible, C2R system and install the v.l. version.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
My guess is that it's not C2R specifically, but something is missing so it can't read it. Is the C2R version the Home version? It is missing some corporate features, but none that should affect this.

What is the error message when you try to open it in word?

I'm guessing you tried the reg keys at Excel Files Won't Display in Reading Pane - I'm not sure its the same problem because the file should open in Word just not in preview.
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
the C2R is Office Pro Plus.

in Word:
2016-02-10_15h37_45.png


I have a screen shot of image, but can't get it into this post with the 2 file sharing sites I've tried. sorry. It talks about "Word experienced an error trying to open the file" then gives "suggestions" about how to deal with it.
 
Last edited:

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Should work with pro plus - its the same bits as volume, just a different install method.

Should be able to upload a file using the Upload file button at the bottom right of the reply field (next to the post reply button0. There is a file size limit - but i forget what it is.
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
Perhaps c2r fails to install everything needed to work properly. Since there is no way to modify it, check to see which components are installed, C2R doesn't seem like a good option.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Did you install 32 or 64 bit office? I'll see if i can repro it.
 

astro46

Senior Member
Outlook version
Outlook 2016 64 bit
Email Account
IMAP
32 bit. If you like, I can forward the email with attachment. 2mb. part of a series from a friend's trip to ecuador. no privacy issues.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
yes, please. I'm setting up a couple of vms to test something else and will test this too. use diane @ slipstick.com
 
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