2nd meeting confirmation notification ending up in Deleted Items if attachment is added

A

AquaITTech

Member
OS Version(s)
  1. Windows
Outlook version
Outlook 2019 32-bit
Operating system::    Windows 11 64 Bit
Outlook version:     2019 32 Bit
Email type or host:    mmarkley@aqua-aerobic.com
I have a user that is on Outlook 2019 32bit. This is only happening with one employee.
- When they get a meeting notification the first time it comes into their Inbox like you would expect.

- If the recipient accepts the meeting invite then the next step with attachments ends up in the Deleted Items folder.

- If the meeting organizer then realizes they forgot an attachment and updates the meeting with that attachment then that Email notification goes directly into the attendees Deleted Items folder.

- If the meeting organizer updates the meeting time then everything works correctly and the attendant gets the Email update in their Inbox.

I have tried everything I can find on Google searches and nothing seems to remedy this problem so I am hoping someone has run across this or familiar with why it happens.
 
AquaITTech said:
I have a user that is on Outlook 2019 32bit. This is only happening with one employee. - When they get a meeting notification the first time it comes into their Inbox like you would expect. - If the recipient accepts the meeting invite then the next step with attachments ends up in the Deleted Items folder.
Click to expand...

That smells like something client-side is “helpfully” processing meeting updates, not normal Exchange behavior. First thing I’d check is Outlook rules, including hidden/client-only rules, and whether “automatically process meeting requests and responses” or any add-in is touching calendar items. Start Outlook in safe mode with outlook.exe /safe and test with an attachment update. If it behaves, disable add-ins one at a time. Also check Deleted Items for the message properties if possible, it may show whether a rule moved it. Since it’s only one user, I’d also try a new Outlook profile before chasing server settings too hard. Outlook profiles do occasionally go feral.
 
oldmoose99 said:
That smells like something client-side is “helpfully” processing meeting updates, not normal Exchange behavior. First thing I’d check is Outlook rules, including hidden/client-only rules, and whether “automatically process meeting requests and responses” or any add-in is touching calendar items. Start Outlook in safe mode with outlook.exe /safe and test with an attachment update. If it behaves, disable add-ins one at a time. Also check Deleted Items for the message properties if possible, it may show whether a rule moved it. Since it’s only one user, I’d also try a new Outlook profile before chasing server settings too hard. Outlook profiles do occasionally go feral.
Click to expand...
Thank You for the ideas on where to look and I will check them out and see if it provides any solutions. I appreciate the input.
 
oldmoose99 said:
That smells like something client-side is “helpfully” processing meeting updates, not normal Exchange behavior. First thing I’d check is Outlook rules, including hidden/client-only rules, and whether “automatically process meeting requests and responses” or any add-in is touching calendar items. Start Outlook in safe mode with outlook.exe /safe and test with an attachment update. If it behaves, disable add-ins one at a time. Also check Deleted Items for the message properties if possible, it may show whether a rule moved it. Since it’s only one user, I’d also try a new Outlook profile before chasing server settings too hard. Outlook profiles do occasionally go feral. cryptobanko
Click to expand...
Spot-on advice, as this definitely sounds like client-side auto-processing or an aggressive rule going rogue on meeting updates. Another setting worth double-checking in Outlook Options under Tracking is whether "Update tracking information, and then delete responses that don't contain comments" is enabled, as that can sometimes aggressively route items straight to Deleted Items. Rebuilding the local Outlook profile is usually the fastest fix once you eliminate safe mode and add-in culprits.
 
AquaITTech said:
I have a user that is on Outlook 2019 32bit. This is only happening with one employee.
- When they get a meeting notification the first time it comes into their Inbox like you would expect.

- If the recipient accepts the meeting invite then the next step with attachments ends up in the Deleted Items folder.

- If the meeting organizer then realizes they forgot an attachment and updates the meeting with that attachment then that Email notification goes directly into the attendees Deleted Items folder.

- If the meeting organizer updates the meeting time then everything Fruit Machine Mega X and the attendant gets the Email update in their Inbox.

I have tried everything I can find on Google searches and nothing seems to remedy this problem so I am hoping someone has run across this or familiar with why it happens.
Click to expand...
That’s a really interesting one, especially since it’s isolated to a single user and time changes are delivered normally. I’d suspect something specific to that mailbox/profile rather than Outlook’s meeting processing in general. Have you tried recreating the Outlook profile or testing the same mailbox in OWA? I’d also check the user’s Inbox/Deleted Items rules and any client-side add-ins, particularly anything that handles calendar or attachments.
 
You must log in or register to reply here.
< Same POP account on Outlook 2024 and Outlook Classic ? | remove from this device ? >
Similar threads
Thread starter Title Forum Replies Date
S The attempted operation failed ... 2nd time running code Outlook VBA and Custom Forms 3
Chris Grew Adding 2nd Email Address BCM (Business Contact Manager) 3
W Outlook 2013 - 2nd acct stopped receiving email after Win 8.1 upgrade Using Outlook 3
T A 2nd appt xxx days after the 1st Using Outlook 1
L Meeting invitation not sent to a user Exchange Server Administration 2
D Outlook 365 Forward Meeting Related Messages to Specific Meeting Organizer Outlook VBA and Custom Forms 0
J Event/Meeting in Outlook Does Not Align with SharePoint Calendar Using Outlook 5
A Meeting organizer calendar intermittently drops meeting after delegate sends invite Using Outlook 0
A Meeting organizer calendar intermittently drops meeting after delegate sends invite Exchange Server Administration 0
C Create Meeting With Custom Form Outlook VBA and Custom Forms 2
diver864 vba for a rule to automatically accept meeting requests with 'vacation' in subject, change to all-day event, change to free, don't send reply Outlook VBA and Custom Forms 1
S Skype for business meeting vba code Outlook VBA and Custom Forms 1
A Unable to save recurring Meeting to Documents folder due to error Using Outlook 2
S Meeting with Time Slots Using Outlook 2
egarneau Meeting updates with external contacts (GMail) Using Outlook 1
L automaticaly create a teams meeting with a sync Using Outlook 0
R auto send email when meeting closes from a shared calendar only Outlook VBA and Custom Forms 2
S Meeting Invite arrives from Wrong ("send-as") Sender Using Outlook 1
Daniel Schunk Meeting responses are not shown in the status area Using Outlook 2
A End-time meeting reminder (or "negative" time relative to the meeting start time) Using Outlook 1
J Help Please!!! Outlook 2016 - VBA Macro for replying with attachment in meeting invite Outlook VBA and Custom Forms 9
T Pick-a-Meeting in Outlook 365 Using Outlook 2
J No response required when delegate arranging meeting Using Outlook 0
S Accepting meeting request from calendar keeps the meeting request in the inbox Using Outlook 2
D Add all meeting rooms to the meeting request by default Outlook VBA and Custom Forms 0
Rick Rickert Would like bigger meeting notifications. Using Outlook 3
G Auto accept meeting request for non primary account Outlook VBA and Custom Forms 1
D Next Available Meeting with Userform Variables Outlook VBA and Custom Forms 1
J Outlook 2016 shows Meeting Organizer in Calendar View Using Outlook 5
C Update Notes for Meeting Attendees Using Outlook 8
D Outlook macros to create meeting on shared calendar Outlook VBA and Custom Forms 10
P Skype contact icons have disappeared at the bottom of email and meeting objects Using Outlook 2
T Double clik behavior on agenda open a new meeting request Using Outlook 1
B How to get Meeting Invitations into Outlook.com calendar? Using Outlook 2
Diane Poremsky Autoaccept a Meeting Request using Rules Using Outlook 2
Diane Poremsky Close a Meeting When the Room is Full Using Outlook 0
A Attendee Update Outlook Meeting Invite Using Outlook 0
Diane Poremsky iPhone and the Meeting Request Bug Using Outlook 0
P Receiving a Meeting Declined notice for a recurring meeting Using Outlook 0
A Customize meeting form. Private notices Outlook VBA and Custom Forms 3
A VBA to create meeting from template from a time slot selected in someone's calendar Outlook VBA and Custom Forms 5
Diane Poremsky Meeting Location Warning Message Using Outlook 0
B Meeting Accept option greyed out Using Outlook 0
A Custom form not showing when recurrence is set for a meeting Using Outlook 0
S Meeting room booking report Outlook VBA and Custom Forms 1
Diane Poremsky How to Create a Pick-a-Meeting Request Using Outlook 0
Britonius Locate Cause of Deleted Meeting Using Outlook 0
C Problem tracking meeting responses Using Outlook 3
I Creating meeting invite with disabled tentative button Outlook VBA and Custom Forms 5
GoofyDK Office365 and meeting ressources Using Outlook 2

Similar threads

Back
Top