Mail Format Changes from HTML to RTF Upon Forward - How to change

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Not open for further replies.
D

Delnang

Mail Format Changes from HTML to RTF Upon Forward in custom form. User is

unable to see attached file icons. How can I ensure user can see attached

file icons upon forward.
 
S

Sue Mosher [MVP]

Are you using this custom form to send to non-Outlook recipients? That's

likely to make any attachments unavailable.

Sue Mosher

"Delnang" <Delnang> wrote in message

news:4F73CB39-DF52-4BA2-98A2-082EAB35088C@microsoft.com...
> Mail Format Changes from HTML to RTF Upon Forward in custom form. User is
> unable to see attached file icons. How can I ensure user can see attached
> file icons upon forward.
 
D

Delnang

Re: Mail Format Changes from HTML to RTF Upon Forward - How to cha

Sue,

I appreciate your response. This is closely related to the post:

?query=delnang&dg=microsoft.public....70fe&catlist=&dglist=&ptlist=&exp=&sloc=en-us

All is well when a user runs the button/code to enter the default text,

attaches a pdf file and sends the message. When the recipient Forwards the

message the icons denoting the attached files disappear. If you were to got

to Format | HTML the icons denoting the attachments appear. The attachment

do not detach from the message just the appearance of the icons. Does that

help? These emails are sent inside the company.

Thanks,

Angie

"Sue Mosher [MVP]" wrote:


> Are you using this custom form to send to non-Outlook recipients? That's
> likely to make any attachments unavailable.

> > Sue Mosher
> > >

> "Delnang" <Delnang> wrote in message
> news:4F73CB39-DF52-4BA2-98A2-082EAB35088C@microsoft.com...
> > Mail Format Changes from HTML to RTF Upon Forward in custom form. User is
> > unable to see attached file icons. How can I ensure user can see attached
> > file icons upon forward.


> .
>
 
S

Sue Mosher [MVP]

Re: Mail Format Changes from HTML to RTF Upon Forward - How to cha

As I described in that thread, you need to make sure that the form is set up

on the (Actions) page of the form design to use the same published form for

the Forward action, not the default message form.

Sue Mosher

"Delnang" <Delnang> wrote in message

news:92330989-82E9-4EE2-845C-A4E2D08CF6CF@microsoft.com...
> Sue,
> I appreciate your response. This is closely related to the post:
> ?query=delnang&dg=microsoft.public....70fe&catlist=&dglist=&ptlist=&exp=&sloc=en-us

> All is well when a user runs the button/code to enter the default text,
> attaches a pdf file and sends the message. When the recipient Forwards
> the
> message the icons denoting the attached files disappear. If you were to
> got
> to Format | HTML the icons denoting the attachments appear. The
> attachment
> do not detach from the message just the appearance of the icons. Does
> that
> help? These emails are sent inside the company.
>
> > > Mail Format Changes from HTML to RTF Upon Forward in custom form. User
> > > is
> > > unable to see attached file icons. How can I ensure user can see
> > > attached
> > > file icons upon forward.
 
D

Delnang

Re: Mail Format Changes from HTML to RTF Upon Forward - How to cha

I do have the same the same published form set up as the form to use in

Actions upon Forward.

"Sue Mosher [MVP]" wrote:


> As I described in that thread, you need to make sure that the form is set up
> on the (Actions) page of the form design to use the same published form for
> the Forward action, not the default message form.
> > Sue Mosher
> > >

> "Delnang" <Delnang> wrote in message
> news:92330989-82E9-4EE2-845C-A4E2D08CF6CF@microsoft.com...
> > Sue,
> > I appreciate your response. This is closely related to the post:
> > ?query=delnang&dg=microsoft.public....70fe&catlist=&dglist=&ptlist=&exp=&sloc=en-us
> > All is well when a user runs the button/code to enter the default text,
> > attaches a pdf file and sends the message. When the recipient Forwards
> > the
> > message the icons denoting the attached files disappear. If you were to
> > got
> > to Format | HTML the icons denoting the attachments appear. The
> > attachment
> > do not detach from the message just the appearance of the icons. Does
> > that
> > help? These emails are sent inside the company.
> >
> >> > Mail Format Changes from HTML to RTF Upon Forward in custom form. User
> >> > is
> >> > unable to see attached file icons. How can I ensure user can see
> >> > attached
> >> > file icons upon forward.


> .
>
 
S

Sue Mosher [MVP]

Re: Mail Format Changes from HTML to RTF Upon Forward - How to cha

And the form is published to the Organizational Forms library? Then I can't

explain that behavior.

FWIW, forwarding an item should not change the message format. Maybe the

problem is related to your code that inserts the attachment.

Sue Mosher

"Delnang" <Delnang> wrote in message

news:675880C2-1D29-4B83-AE17-DAE4C6B5B9BA@microsoft.com...
> I do have the same the same published form set up as the form to use in
> Actions upon Forward.

> "Sue Mosher [MVP]" wrote:
>
> > As I described in that thread, you need to make sure that the form is set
> > up
> > on the (Actions) page of the form design to use the same published form
> > for
> > the Forward action, not the default message form.
>

>> "Delnang" <Delnang> wrote in message
> > news:92330989-82E9-4EE2-845C-A4E2D08CF6CF@microsoft.com...
> > > Sue,
> > > I appreciate your response. This is closely related to the post:
> > > ?query=delnang&dg=microsoft.public....70fe&catlist=&dglist=&ptlist=&exp=&sloc=en-us
> >> > All is well when a user runs the button/code to enter the default text,
> > > attaches a pdf file and sends the message. When the recipient Forwards
> > > the
> > > message the icons denoting the attached files disappear. If you were
> > > to
> > > got
> > > to Format | HTML the icons denoting the attachments appear. The
> > > attachment
> > > do not detach from the message just the appearance of the icons. Does
> > > that
> > > help? These emails are sent inside the company.
> >> >> > Mail Format Changes from HTML to RTF Upon Forward in custom form.
> > >> > User
> > >> > is
> > >> > unable to see attached file icons. How can I ensure user can see
> > >> > attached
> > >> > file icons upon forward.
 
D

Delnang

Re: Mail Format Changes from HTML to RTF Upon Forward - How to cha

I know, I am puzzled too. We use the attach icon built into Outlook to

attach a pdf file. The only thing I could think of it that the code buttons

which add text to the body of the message was altering the memo field. If

you think of something, please let me know. Thank you for your continued

responses and help!

Angie

"Sue Mosher [MVP]" wrote:


> And the form is published to the Organizational Forms library? Then I can't
> explain that behavior.

> FWIW, forwarding an item should not change the message format. Maybe the
> problem is related to your code that inserts the attachment.
> > Sue Mosher
> > >

> "Delnang" <Delnang> wrote in message
> news:675880C2-1D29-4B83-AE17-DAE4C6B5B9BA@microsoft.com...
> >I do have the same the same published form set up as the form to use in
> > Actions upon Forward.
> > "Sue Mosher [MVP]" wrote:
> >
> >> As I described in that thread, you need to make sure that the form is set
> >> up
> >> on the (Actions) page of the form design to use the same published form
> >> for
> >> the Forward action, not the default message form.
> >
> >> "Delnang" <Delnang> wrote in message
> >> news:92330989-82E9-4EE2-845C-A4E2D08CF6CF@microsoft.com...
> >> > Sue,
> >> > I appreciate your response. This is closely related to the post:
> >> > ?query=delnang&dg=microsoft.public....70fe&catlist=&dglist=&ptlist=&exp=&sloc=en-us
> >> >> > All is well when a user runs the button/code to enter the default text,
> >> > attaches a pdf file and sends the message. When the recipient Forwards
> >> > the
> >> > message the icons denoting the attached files disappear. If you were
> >> > to
> >> > got
> >> > to Format | HTML the icons denoting the attachments appear. The
> >> > attachment
> >> > do not detach from the message just the appearance of the icons. Does
> >> > that
> >> > help? These emails are sent inside the company.
> >> >> >> > Mail Format Changes from HTML to RTF Upon Forward in custom form.
> >> >> > User
> >> >> > is
> >> >> > unable to see attached file icons. How can I ensure user can see
> >> >> > attached
> >> >> > file icons upon forward.


> .
>
 
S

Sue Mosher [MVP]

Re: Mail Format Changes from HTML to RTF Upon Forward - How to cha

What code? And what version of Outlook?

Sue Mosher

"Delnang" <Delnang> wrote in message

news:5F81D71B-5FF1-40EA-B976-8F4774744436@microsoft.com...
> I know, I am puzzled too. We use the attach icon built into Outlook to
> attach a pdf file. The only thing I could think of it that the code
> buttons
> which add text to the body of the message was altering the memo field. If
> you think of something, please let me know. Thank you for your continued
> responses and help!

> Angie

> "Sue Mosher [MVP]" wrote:
>
> > And the form is published to the Organizational Forms library? Then I
> > can't
> > explain that behavior.
>

>> FWIW, forwarding an item should not change the message format. Maybe the
> > problem is related to your code that inserts the attachment.



>

>> "Delnang" <Delnang> wrote in message
> > news:675880C2-1D29-4B83-AE17-DAE4C6B5B9BA@microsoft.com...
> > >I do have the same the same published form set up as the form to use in
> > > Actions upon Forward.
> >> > "Sue Mosher [MVP]" wrote:
> >> >> As I described in that thread, you need to make sure that the form is
> > >> set
> > >> up
> > >> on the (Actions) page of the form design to use the same published
> > >> form
> > >> for
> > >> the Forward action, not the default message form.
> > >
>> >> "Delnang" <Delnang> wrote in message
> > >> news:92330989-82E9-4EE2-845C-A4E2D08CF6CF@microsoft.com...
> > >> > Sue,
> > >> > I appreciate your response. This is closely related to the post:
> > >> > ?query=delnang&dg=microsoft.public....70fe&catlist=&dglist=&ptlist=&exp=&sloc=en-us
> > >>> >> > All is well when a user runs the button/code to enter the default
> > >> > text,
> > >> > attaches a pdf file and sends the message. When the recipient
> > >> > Forwards
> > >> > the
> > >> > message the icons denoting the attached files disappear. If you
> > >> > were
> > >> > to
> > >> > got
> > >> > to Format | HTML the icons denoting the attachments appear. The
> > >> > attachment
> > >> > do not detach from the message just the appearance of the icons.
> > >> > Does
> > >> > that
> > >> > help? These emails are sent inside the company.
> > >>> >> >> > Mail Format Changes from HTML to RTF Upon Forward in custom form.
> > >> >> > User
> > >> >> > is
> > >> >> > unable to see attached file icons. How can I ensure user can see
> > >> >> > attached
> > >> >> > file icons upon forward.

>

>
>> .
> >
 
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