Pasting into Outlook 2003 produces blue question mark

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joefox

I have a couple of users with a strange issue I've never seen before. When

they copy and paste text from an email or the Internet into a new email

message, a picture of the blue Help question mark appears. Using Outlook 2003

with SP3 and all other relevant updates. The "use MS Office Word 2003 to edit

e-mail messages" option is not checked.

Thanks in advance.
 
Little bit more info - it appears that the Office clipboard is not clearing

and is pasting the help icon that is on the clipboard. Any thoughts on how to

clear the clipboard without creating a batch file to do so?

"joefox" wrote:


> I have a couple of users with a strange issue I've never seen before. When
> they copy and paste text from an email or the Internet into a new email
> message, a picture of the blue Help question mark appears. Using Outlook 2003
> with SP3 and all other relevant updates. The "use MS Office Word 2003 to edit
> e-mail messages" option is not checked.

> Thanks in advance.
 
Little bit more info - it appears that the Office clipboard is not clearing

and is pasting the help icon that is on the clipboard. Any thoughts on how to

clear the clipboard without creating a batch file to do so?

"joefox" wrote:


> I have a couple of users with a strange issue I've never seen before. When
> they copy and paste text from an email or the Internet into a new email
> message, a picture of the blue Help question mark appears. Using Outlook 2003
> with SP3 and all other relevant updates. The "use MS Office Word 2003 to edit
> e-mail messages" option is not checked.

> Thanks in advance.

Joefox,

Check your system for an installed program called Privacy Manager and uninstall it, this will resolve the issue.
 
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