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Outlook Connector error syncing folder hierarchy (0x8004102A)

D

Delta 287

#1
Guys please help i seem to be having issues with syncing my Hotmail account with outlook and i keep getting the following error 0x8004102A

I have re installed the outlook connector that did not work, i even spent a day searching through the forums, but no luck in finding a solution

Please help me how to resolve this issue and do not refer me to other posts if you can

Thanks in advance

Edit:

This is the log

13:10:18 Synchronizer Version 14.0.5117

13:10:18 Synchronizing Mailbox 'u.t.s2007@hotmail.com'

13:10:18 Synchronizing Hierarchy

13:10:18 1 folder(s) updated in online store

13:10:18 Synchronizing local changes in folder 'Inbox'

13:10:18 Error synchronizing folder

13:10:18 [80041004-0-0-430]

13:10:18 Synchronizing local changes in folder 'School calendar'

13:10:18 Error synchronizing folder

13:10:18 [80041004-0-0-430]

13:10:18 Error with Send/Receive.

13:10:18 There was an error synchronizing your folder hierarchy. Error : 80041004.

13:10:18 Synchronizing server changes in folder 'u.t.s2007's calendar'

13:10:18 Synchronizing server changes in folder 'Contacts'

13:10:18 Error with Send/Receive.

13:10:18 There was an error synchronizing a contacts folder. Error : 80041004.

13:10:18 Synchronizing server changes in folder 'Drafts'

13:10:18 Synchronizing local changes in folder 'Inbox'

13:10:18 Error synchronizing folder

13:10:18 [80041004-0-0-430]

13:10:18 Synchronizing server changes in folder 'US Holidays'

13:10:18 Synchronizing server changes in folder 'Birthday calendar'

13:10:18 Synchronizing server changes in folder 'Suggested Contacts'

13:10:18 Synchronizing server changes in folder 'Suggested Contacts1'

13:10:18 Synchronizing local changes in folder 'School calendar'

13:10:18 Error synchronizing folder

13:10:18 [80041004-0-0-430]

13:10:18 Synchronizing server changes in folder 'Sent Items'

13:10:18 Synchronizing server changes in folder 'Deleted Items'

13:10:18 Synchronizing server changes in folder 'Junk E-mail'

13:10:18 Done

13:10:18

*******************
 
D

Delta 287

#3
I am aware of that post and it did not help my case is that it says the following:

13:10:18 Synchronizer Version 14.0.5117

13:10:18 Synchronizing Mailbox 'u.t.s2007@hotmail.com'

13:10:18 Synchronizing Hierarchy

13:10:18 1 folder(s) updated in online store

13:10:18 Synchronizing local changes in folder 'Inbox'

13:10:18 Error synchronizing folder

13:10:18 [80041004-0-0-430]

13:10:18 Synchronizing local changes in folder 'School calendar'

13:10:18 Error synchronizing folder

13:10:18 [80041004-0-0-430]

13:10:18 Error with Send/Receive.

13:10:18 There was an error synchronizing your folder hierarchy. Error : 80041004.

13:10:18 Synchronizing server changes in folder 'u.t.s2007's calendar'

13:10:18 Synchronizing server changes in folder 'Contacts'

13:10:18 Error with Send/Receive.

13:10:18 There was an error synchronizing a contacts folder. Error : 80041004.

13:10:18 Synchronizing server changes in folder 'Drafts'

13:10:18 Synchronizing local changes in folder 'Inbox'

13:10:18 Error synchronizing folder

13:10:18 [80041004-0-0-430]

13:10:18 Synchronizing server changes in folder 'US Holidays'

13:10:18 Synchronizing server changes in folder 'Birthday calendar'

13:10:18 Synchronizing server changes in folder 'Suggested Contacts'

13:10:18 Synchronizing server changes in folder 'Suggested Contacts1'

13:10:18 Synchronizing local changes in folder 'School calendar'

13:10:18 Error synchronizing folder

13:10:18 [80041004-0-0-430]

13:10:18 Synchronizing server changes in folder 'Sent Items'

13:10:18 Synchronizing server changes in folder 'Deleted Items'

13:10:18 Synchronizing server changes in folder 'Junk E-mail'

13:10:18 Done

13:10:18

*******************
 
P

Priyalatha Narayan

#4
Remove and re add the Hotmail account.

File > Account Settings > Account Settings > Highlight the Hotmail account and click Remove.

Once the account is removed close and reopen Outlook. Now add the Hotmail account when Outlook connector prompts to.

You can also try in anew profile.

If the above steps fail open Outlook inclean boot.
 

MiltonMike

New Member
Outlook version
Outlook 2010 32 bit
Email Account
#5
I've had the same problem for the past few days. I've completed all of the posted remedies from various sites, like uninstalling/installing outlook connector, creating new email account, creating new profile, deleting OST files, repairing OST files, and several others. Nothing worked - I kept getting errors 80004005, 8004102A, and 8004103A. I was able to receive emails okay but my MS Outlook Calendar wasn't syncing and was receiving "Limited Connectivity" along the bottom of the window.

But then I read somewhere how the Outlook Connector relies on the security settings in Internet Explorer. I compared my settings to another computer where the Outlook Connector was running fine and enabled the following settings in my profile and presto, it's working like a gem now.

Goto Internet Explorer > Tools > Internet Options > Advanced. Under "Security" make sure you have the following:
- checked off "Check for publisher's certificate revocation",
- unchecked "Check for server certificate revocation",
- unchecked "Use SSL 2.0"
- checked off "Use SSL 3.0"
- checked off "Use TLS 1.0"
- checked off "Warn about certificate address mismatch"

I have no idea how this happened because everything was working fine for at least a couple of years and then out of the blue last week, the connection between MS Outlook 2010 and my Live account was lost. All I can say is that it's running now and I can finally get back to running my business.
 

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