Recall Email Message when i'm not the original sender - Outlook 2010

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Rubberduck

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
hi,

I'm trying to recall an email message that was sent by another user. Since i'm the network administrator, i can open his mailbox inside mine and manipulate several things.

The option to recall a message is grey when i try to use it. I can recall my own messages.

I know this is possible since i had this ability in outlook 2003\exchange 2003.

What am i missing?

version: Outlook 2010\Exchange 2010
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I'm surprised it worked in Outlook 2003 - were you saving sent items in the other user's sent folder or in your own sent folder?




It won't work in Outlook 2010 because of changes in how Outlook 2010 handles Exchange accounts. If the second account is opened as a separate mailbox, recall should work (where 'work' means make the attempt - not actually recall the message).
 

Rubberduck

Member
Outlook version
Outlook 2010 32 bit
Email Account
Exchange Server
In outlook 2003 i opened the users email that was sent to me, and the option to recall the message was available and worked as long as the email wasn't read. (i have full permissions on all user mailboxes).

so an exchange admin can't recall a message that was sent by another user to the whole compeny (a 10MB file to about 100 users) without opening the users profile and doing it from there?
 
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