contact groups

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oasis parque

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Suddenly I am unable to expand a contact group after I add it to the Outlook To: box. It doesn't even show the + sign to expand it.

Using Outlook 2010 32 bits, Windows 7 SP1

What to do to get plus sign back?

Best

Wim Ossen

Portugal
 

oasis parque

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Yes I am absolutely sure that I am dealing with a contact group.

I have emptied the Auto-Complete list and unchecked the feature "Use auto-complete list...." Still no plus sign.

When I right click on the contact group name in the To: field the first item in the drop down menu "expand contact group" is grayed out.

Best/wos
 

oasis parque

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Hello Diane,

Did not hear from you since last week and I fear that you are on holidays. Obviously this is not a vital problem, just a nuisance and can live with till you get around to deal with it.

Best/wos
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Yeah, I've taken most of the last two weeks off - not a real holiday though. :( If you make a new contact group, do you get the same behavior?
 

oasis parque

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Yes I did make several new contacts groups and the same thing happened.

In the beginnimg of this I saved the message in OUTBOX and reopened with the group expanded. Than I was able to make changes to the names.

Now I have discovered that when I single click on the group name several times it will open and I can edit. Never with the first click though.

Please call me William.

Best/wos
 

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
I have never seen that before William. I wonder if the address book service is corrupt? If it is, the only way to fix it is by making a new profile or deleting all accounts from the current profile and adding the accounts back.
 

oasis parque

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Thanks Larry (& Diane),

Now it is my turn to take a short break. Will leave my desk tomorrow morning to return Sunday evening. I am on GMT.

As soon as I have carried out the above instructions I´ll report back.

wos
 

oasis parque

Member
Outlook version
Outlook 2010 32 bit
Email Account
POP3
Hi Diane and Larry,

I have returned from Mexico and the good old U.S. of A. All a bit unexpected but nevertheless quite enjoyable.

During my absence nothing, of course, changed.

BUT two days ago I run into another small problem. The windows which opens when you start a new message came up without the ribbon. Don't know why. Of course I did Ctr+ F1 but the ribbon was overlapping the rest of the window and I fumbled around with mouse to try to get it into place. That worked! It sort of snapped into position at the top of the window.

AND, the contactgroup + sign was back. I have no idea why but this si what happens.

Thanks for your attention and replies.

Sincerely

wim ossen
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
That is weird. I wonder if the ribbon file was corrupt and that affected the To field... by my logic, it shouldn't affect it, but there are many things in Outlook that are not logical. :)
 
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