Contact Custom Form Tiny Text

Post number 3 has been selected as the best answer.

AndyZ

New Member
Outlook version
Outlook 2021 64 bit
Email Account
POP3
Hi Diane and all,

Hoping you can come to the rescue as you have in the past. I have a custom contact form I've been using for years. I created it in Outlook 2016 64-bit and updated Outlook without a problem to Outlook 2021 64-bit around a year ago. Suddenly, about a week ago some of the fields are displaying in a 3-point font too small to read. The form was designed with all 8-point Tahoma. Now those tiny text fields are displayed in 2 or 3-point Tahoma. I've gone into the custom form repeatedly and changed the font size back to 8, then saved. As soon as I load a contact it goes back to the tiny font again. I can change the font type and it sticks, but the font size will not.

I haven't made any changes in the Office / Outlook environment. I did recently have a Windows update to my Windows 10 Pro 64-bit v22H2. It may have happened after that.

Any pointers are appreciated.

- Andy Z

Outlook Contact tiny text.png
 
Diane, the font size was actually changed in Properties for the affected fields. All the fields were designed with 8-point Tahoma. The seven affected fields were changed to 3-point Tahoma, and in one case 2-point Tahoma.

My Outlook is Desktop, pop only.

The affected fields did all contain hyperlinks or email addresses. But if I edited any entries to just plain words, the tiny size persisted.

I tried for hours to change the font sizes and they would not persist. Font types could be changed and persist. I tried rebooting several times.

Finally, I ran the PSTSCAN tool twice, finishing overnight, then rebooted.

Today I was able to reset the font sizes to 8, they persist, and all seems to be working.

I don't know what could have bugged the form, but it seems to be OK now.

I don't know why PSTSCAN would have worked. I didn't think the custom forms were in the PST.

The custom form is in my Personal Forms Library. I find a form by that name at:
C:\Users\User\AppData\Local\Microsoft\FORMS\IPM.Contact.AndyDefaultContact\FSC7B8.tmp

Is that TMP file really the form? It does have a filestamp with today's date.

At any rate, I'm OK now. I appreciate your help and your Outlook Forums is always my goto for information and help. Thank you.

- Andy Z
 
I don't know why with would have fixed it.

The form is stored in the pst - in the root folder in the pst (its hidden), but is also cached locally.

Thanks for letting me know what fixed it - someone else might have the same issue.
 
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