Outlook Connection Issues

Status
Not open for further replies.

pjobrent

Member
Outlook version
Email Account
IMAP
Good Morning All,

We are having connection issues with Outlook 2010. We are running Windows 7 Professional 64-Bit on all computers and running Microsoft Security Essentials, the issue occurs at random times throughout the day for every user (total of 8 users), but rarely are multiple users facing the issues at the same time, so when one or 2 users can't connect everyone else can. Everything will be working fine and then all of a sudden, the send/receive error pops up and says cannot connect to server. Our mail service is hosted and I have checked with them and they have verified that if it was their issue then all the users would experience the same issue at the same time. They also have a webmail service that when I cannot connect through outlook, I can try that to check account connection, I can always connect through the webmail even if outlook says errors. I also contacted the ISP and they verified that it is nothing on their ends all of the ports we are using are wide open.

My question is what can I try to avoid the connection errors, I have tried turning off the anti-virus and Windows firewall? They said that is isn't the router because all users would have same issue at same time. It is definitely a computer based issue any ideas that I can try?

Thanks!

Brent
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It sounds like there is a block of some sort based on number of connections - that's why it works for some but not all. Low bandwidth could cause it too, but i think it would need to be pretty slow. On the other hand, Outlook is pretty talkative and the mail provider could be limiting the number of connections per IP address - I'm assuming you all use the same IP?

Does it reconnect on it's own later or go into a hung state?
 

pjobrent

Member
Outlook version
Email Account
IMAP
Thanks for the reply, it does connect after awhile, normally it requires the user to force the send/receive process. Yes we all use the same IP. Is there anyway to trace the connection and look for errors or a log that reports more than the "Unable to Connect to Server" error.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You can turn on logging in Outlook and see if what it reports as the problem -

Outlook 2007:

Tools menu, click Options.

On the Other tab, click Advanced Options.

Select the Enable logging (troubleshooting) check box, and then click OK and return to outlook.

Log files will be in %temp%\Outlook (type or paste that in the address bar of windows explorer then press enter)

The difficult part is you'll need to enable it for everyone until someone has problems. One logged incident should be enough - disable logging on all of the computers and open the log from the problem computer in notepad and see what clues it holds.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Office 365 and Outlook connection issues Using Outlook.com accounts in Outlook 3
S Outlook connector, numerous versions, connection issues Using Outlook.com accounts in Outlook 1
glnz How to retrieve or redo Verizon.net email password without affecting Outlook connection? Using Outlook 1
D Outlook 2016 IMAP Connection Returns All Email but outlook.com does NOT Using Outlook.com accounts in Outlook 2
O Outlook 2016 0x800CCC0F 'The connection to the server was interrupted' Using Outlook.com accounts in Outlook 1
M Outlook Email Connection Error Using Outlook 3
K Work Email - Calander Connection to Outlook.com Using Outlook 2
R The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be Using Outlook 1
A Exchange 2003 Outlook 2010 64 Bit- AutoDiscover Connection Err - Certificate Exchange Server Administration 9
M connection to the microsoft exchange server has been lost. outlook 2007 Exchange Server Administration 0
0 Outlook 2010 causes computer to lose connection when opening and Send/Receive Using Outlook.com accounts in Outlook 14
T Outlook keep loosing connection to the exchange server Using Outlook 1
M Outlook 2007 "Connection Status..." shows 3 "Disconnected" entries of type "Directory" Using Outlook 18
Rupert Dragwater Background colors not saving in Outlook 365 Using Outlook 11
petunia Outlook tasks module sunsetting? Exchange Server Administration 3
G Save emails as msg file from Outlook Web AddIn (Office JS) Outlook VBA and Custom Forms 1
D Outlook VBA forward the selected email to the original sender’s email ID (including the email used in TO, CC Field) from the email chain Outlook VBA and Custom Forms 3
U Outlook 2021 not showing contact cards in Searches Using Outlook 2
C Outlook - Macro to block senders domain - Macro Fix Outlook VBA and Custom Forms 2
H Outlook 365 O365 outlook calendar item editing Using Outlook 1
J Outlook 365 html inline images Using Outlook 1
Rupert Dragwater How to get Outlook 365 to open from websites Using Outlook 5
S Why do I have to close and reopen Outlook for macros to work? Outlook VBA and Custom Forms 2
J Outlook 2021 ScanPST errors (yet again ... sorry): repair button missing Outlook 2021 Using Outlook 0
HarvMan Outlook 365 - Rule to Move an Incoming Message to Another Folder Using Outlook 4
K Moved pst to new computer, now Gmail not coming into Outlook Using Outlook 7
S Email Macros to go to a SHARED Outlook mailbox Draft folder...NOT my personal Outlook Draft folder Using Outlook 2
F Running Scripts in Outlook 2021 Using Outlook 0
Nufc1980 Outlook "Please treat this as private label" auto added to some emails - Help. Using Outlook 3
S Outlook 2019 Custom outlook Add-in using Visual Studio Outlook VBA and Custom Forms 0
V Outlook macros no longer run until VB editor is opened Outlook VBA and Custom Forms 0
R Outlook 365 How to integrate a third-party app with Outlook to track email and sms? Using Outlook 2
e_a_g_l_e_p_i I can't believe what I am seeing when trying to install Outlook 2021 Using Outlook 9
Kika Melo Outlook Calendar deleted appointments not in Deleted Items folder Using Outlook 3
P How to get a QR code for automatic signin with Outlook for iOS Using Outlook 5
J Migrating Outlook Using Outlook 1
Retired Geek Outlook for the MAC with Yahoo accounts now very broken Using Outlook 9
S Outlook 2002- "Send" button has disappeared. Help please. Using Outlook 1
L How Stop Outlook Nag Messages Using Outlook 1
TomHuckstep Remove Send/Receive All Folders (IMAP/POP) button from Outlook 365 Ribbon Using Outlook 1
L I Cannot Sign Into My Outlook Account? Outlook VBA and Custom Forms 0
icacream Outlook 2021 - Google calendar in the peek Using Outlook 0
e_a_g_l_e_p_i Question about installing my Gmail account on my iPhone but still getting messages downloaded to my desktop Outlook. Using Outlook 3
F Want to add second email to Outlook for business use Using Outlook 4
kburrows Outlook Email Body Text Disappears/Overlaps, Folders Switch Around when You Hover, Excel Opens Randomly and Runs in the Background - Profile Corrupt? Using Outlook 0
M using excel to sort outlook appointment items Outlook VBA and Custom Forms 4
e_a_g_l_e_p_i MY Outlook 2021 changed the format of the shortcuts for mail, calendar etc. Using Outlook 10
Z Outlook 2021 Outlook new emails notification not working Using Outlook 4
K Changing the Deleted Items location in Outlook 2019 Using Outlook 2
J Outlook 365 Outlook Macro to Sort emails by column "Received" to view the latest email received Outlook VBA and Custom Forms 0

Similar threads

Top