Outlook Connection Issues

Status
Not open for further replies.

pjobrent

Member
Outlook version
Email Account
IMAP
Good Morning All,

We are having connection issues with Outlook 2010. We are running Windows 7 Professional 64-Bit on all computers and running Microsoft Security Essentials, the issue occurs at random times throughout the day for every user (total of 8 users), but rarely are multiple users facing the issues at the same time, so when one or 2 users can't connect everyone else can. Everything will be working fine and then all of a sudden, the send/receive error pops up and says cannot connect to server. Our mail service is hosted and I have checked with them and they have verified that if it was their issue then all the users would experience the same issue at the same time. They also have a webmail service that when I cannot connect through outlook, I can try that to check account connection, I can always connect through the webmail even if outlook says errors. I also contacted the ISP and they verified that it is nothing on their ends all of the ports we are using are wide open.

My question is what can I try to avoid the connection errors, I have tried turning off the anti-virus and Windows firewall? They said that is isn't the router because all users would have same issue at same time. It is definitely a computer based issue any ideas that I can try?

Thanks!

Brent
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
It sounds like there is a block of some sort based on number of connections - that's why it works for some but not all. Low bandwidth could cause it too, but i think it would need to be pretty slow. On the other hand, Outlook is pretty talkative and the mail provider could be limiting the number of connections per IP address - I'm assuming you all use the same IP?

Does it reconnect on it's own later or go into a hung state?
 

pjobrent

Member
Outlook version
Email Account
IMAP
Thanks for the reply, it does connect after awhile, normally it requires the user to force the send/receive process. Yes we all use the same IP. Is there anyway to trace the connection and look for errors or a log that reports more than the "Unable to Connect to Server" error.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
You can turn on logging in Outlook and see if what it reports as the problem -

Outlook 2007:

Tools menu, click Options.

On the Other tab, click Advanced Options.

Select the Enable logging (troubleshooting) check box, and then click OK and return to outlook.

Log files will be in %temp%\Outlook (type or paste that in the address bar of windows explorer then press enter)

The difficult part is you'll need to enable it for everyone until someone has problems. One logged incident should be enough - disable logging on all of the computers and open the log from the problem computer in notepad and see what clues it holds.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Office 365 and Outlook connection issues Using Outlook.com accounts in Outlook 3
S Outlook connector, numerous versions, connection issues Using Outlook.com accounts in Outlook 1
glnz How to retrieve or redo Verizon.net email password without affecting Outlook connection? Using Outlook 1
D Outlook 2016 IMAP Connection Returns All Email but outlook.com does NOT Using Outlook.com accounts in Outlook 2
O Outlook 2016 0x800CCC0F 'The connection to the server was interrupted' Using Outlook.com accounts in Outlook 1
M Outlook Email Connection Error Using Outlook 3
K Work Email - Calander Connection to Outlook.com Using Outlook 2
R The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be Using Outlook 1
A Exchange 2003 Outlook 2010 64 Bit- AutoDiscover Connection Err - Certificate Exchange Server Administration 9
M connection to the microsoft exchange server has been lost. outlook 2007 Exchange Server Administration 0
0 Outlook 2010 causes computer to lose connection when opening and Send/Receive Using Outlook.com accounts in Outlook 14
T Outlook keep loosing connection to the exchange server Using Outlook 1
M Outlook 2007 "Connection Status..." shows 3 "Disconnected" entries of type "Directory" Using Outlook 18
G Outlook Express (DBX) to Outlook (PST) Conversion Software Wanted Using Outlook 0
J Outlook 2016 Can't display some embedded HTML images in Outlook 2016 Using Outlook 2
J Outlook EAS protocol version Using Outlook 1
N Outlook 2021 'Run Script" Rules? Outlook VBA and Custom Forms 4
C Why does Outlook (desktop) 365 for Windows keep making me input my passwords? Using Outlook 8
P Comcast IMAP broken but their second level support said to call "the Outlook company" Using Outlook 4
bdsermons Outlook 365 command button in outlook form Outlook VBA and Custom Forms 4
B iCloud telling me my Outlook is not supported Using Outlook 2
cheapfaremart Which outlook version is best? Using Outlook 0
T Outlook 2021 Cannot open attachments Outlook DeskTop 2021 Using Outlook 0
M Outlook settings will not accept a password Using Outlook 9
C Outlook FROM ADDRESS -Outlook.com and Android Using Outlook 1
E Outlook 365 Outlook/VBA Outlook VBA and Custom Forms 11
O How to find and replace a word in Outlook-Agenda-Subject and Message? Using Outlook 0
gproston Why doesn't Outlook remember indexing? Using Outlook 1
X Open Hyperlinks in an Outlook Email Message (Help with Diane's solution) Outlook VBA and Custom Forms 3
J Outlook 2003 .pst Will Not Restore Completely to Outlook 2019 Using Outlook 5
R Outlook Logging Using Outlook 6
e_a_g_l_e_p_i Email notifications changed with Outlook 2021 Using Outlook 8
Y Disable Microsoft Outlook Test Message Using Outlook 5
J Outlook 365 Outlook 2016/365 Contacts Lose Info when Favorited to the To-Do Bar Using Outlook 2
Commodore Are newer versions of Outlook still "less secure" to Google? Using Outlook 22
Commodore Any way to create "from-only" account on Outlook 2021? Using Outlook 1
Z Outlook.com OST Stopped working without explanation Using Outlook.com accounts in Outlook 3
S New Outlook Appointment - Select All Body Text and Change Font and Size Outlook VBA and Custom Forms 1
V Outlook 2021 Outlook-2021 (64-bit) and iCloud-for-Windows v13.0 - It Works Good. Using Outlook 9
O Outlook 365 - Gmail and Outlook: how to force Outlook to start up in Gmail? Using Outlook 2
M Seeking PDF Recommendation for Outlook that retains links Using Outlook 7
J SCANPST errors Outlook PST repair? Using Outlook 1
L did MS ever add way to text via Outlook Using Outlook 5
M Outlook 365 refuses to send email Using Outlook 1
P How can I stop Outlook 365 duplicating the posts? Using Outlook 2
P How to add a column named categories when searching in Outlook Using Outlook 0
J VBA for outlook to compare and sync between calendar Outlook VBA and Custom Forms 1
D Outlook 2003 Mail Fails Using Outlook 1
K Closing external IMAP email... Outlook 2013 Using Outlook 0
A force outlook to default to MY calendar Using Outlook 3

Similar threads

Top