The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be

[rehan miah]

I have outlook 2013 and am trying to add an exchange 2010 multi-tenant account.
I have created a new profile.
I select Manual setup or additional server types
Then select Microsoft Exchange Server or compatible service

I enter the server settings. But the following error is returned when i click check name

"The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action"

I have tried selecting more settings, selecting security, and then selecting the option:- Always propt for logon credentials.

But the same error is still returned

I tried deselecting the option Encrypt data between Microsoft outlook and Microsoft Exchange

But still continue to get the same error.

Reading from other forums I have tried restarting the Microsoft Exchange Address book service under services on the exchange server.

But this did not help either

I am able to access the email account via outlook web access. I am also able to add the email account to my iphone with the server details and it adds fine onto my iphone but cannot add it to outlook 2013.
any help would be appreciated.

Thanks

Rehan Miah

 

[Forum Admin]

Is Outlook running in compatibility mode? That can cause similar errors.

http://www.slipstick.com/problems/say-no-to-compatibility-mode/