The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be

Not open for further replies.

rehan miah

New Member
Outlook version
Outlook 2013 64 bit
Email Account
Exchange Server 2010
I have outlook 2013 and am trying to add an exchange 2010 multi-tenant account.
I have created a new profile.
I select Manual setup or additional server types
Then select Microsoft Exchange Server or compatible service

I enter the server settings. But the following error is returned when i click check name

"The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be online or connected to complete this action"

I have tried selecting more settings, selecting security, and then selecting the option:- Always propt for logon credentials.

But the same error is still returned

I tried deselecting the option Encrypt data between Microsoft outlook and Microsoft Exchange

But still continue to get the same error.

Reading from other forums I have tried restarting the Microsoft Exchange Address book service under services on the exchange server.

But this did not help either

I am able to access the email account via outlook web access. I am also able to add the email account to my iphone with the server details and it adds fine onto my iphone but cannot add it to outlook 2013.
any help would be appreciated.


Rehan Miah
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Action based on number of emails after sort by from Using Outlook 5
N "Perform a Custom Action" Outlook VBA and Custom Forms 0
S Command Button_Click action on Item/Reminder Outlook VBA and Custom Forms 3
F "This action is not available in the current mode" Using Outlook 0
Bri the Tech Guy Registry Tweak to make "Run a Script" Action Available Outlook VBA and Custom Forms 2
J Forward Action in Form Outlook VBA and Custom Forms 1
E you don't have permission to perform this action exchange 2016 Exchange Server Administration 0
I There is no email program associated to perform requested action Using Outlook 0
B Action Plans or Activity Sets in Outlook? Using Outlook 8
S Using "start application" rule action Using Outlook 2
R send/receive no action Using Outlook 2
G Rule: IF mail received by X, THEN no action; IF mail not received by X, SEND Using Outlook 0
O Where is Launcher, the custom action for Exchange server? Exchange Server Administration 1
M send/ receive action too often Using Outlook 2
B Reply to All custom action doesn't work with attachments in Outlook 2007 Using Outlook 1
T getting an error This file does not have a program associated with it for performing this action. C Using Outlook 7
M Is there a RefreshNow action for Search Folder? Outlook VBA and Custom Forms 8
R could not complete your last action or actions BCM (Business Contact Manager) 2
D Running a Program from Custom Action Rule Outlook VBA and Custom Forms 1
L How to develop a custom action which can used in Rules Wizard? Outlook VBA and Custom Forms 2
A Error Message: The subject is not trusted for the specified action Outlook VBA and Custom Forms 3
B Upgrade to 2007, Action stopped working Outlook VBA and Custom Forms 3
D How can I make an action automatically make an appointment? Outlook VBA and Custom Forms 3
T Err - BCMgr contacts - Could not compl last action - try agin BCM (Business Contact Manager) 2
Q How do I create a custom action for a rule? (Save as "Nfy.MSG") Outlook VBA and Custom Forms 1
P Cannot understand how to use Favorites Using Outlook 4
U When opening shared Calendar "The set of folders cannot be opened" Using Outlook 0
J Cannot edit a calendar event received as an invitation Using Outlook 2
humility36 Cannot move emails to archive - 440 error Outlook VBA and Custom Forms 1
L I Cannot Sign Into My Outlook Account? Outlook VBA and Custom Forms 0
CWM330 This rule has a condition that the server cannot process? Using Outlook 1
U Outlook on the iPhone cannot approve filtered Emails Using Outlook 0
Horsepower Cannot delete gmail in iPhone Outlook outbox Using Outlook 1
K Daily Task List Minimized Cannot Display Using Outlook 5
O The linked image cannot be displayed Using Outlook 2
C "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file location" Using Outlook 1
B IMAP server rejects sent email - cannot deliver messages Using Outlook 2
T Outlook 2021 Cannot open attachments Outlook DeskTop 2021 Using Outlook 0
S Cannot print Contacts Using Outlook 7
J VBA Cannot programmatically input or change Value for User Defined field Using Outlook 1
T Outlook 2010 Cannot edit Calendar entries in OL 2010. Using Outlook 1
O Cannot expand the folder. The set of folders cannot be opened. You do not have permission to log on. Using Outlook 1
N Item cannot be saved because it was modified by another user or window, and, Item could not be moved... Using Outlook 0
D Cannot populate certain UserProperties in Outlook from Excel Outlook VBA and Custom Forms 2
D Outlook 2016 64bit, Cannot Save in 'HTML', format Using Outlook 1
D cannot view emails in View pane (in the right pane), I only see one line or nothing Using Outlook 21
M Cannot read the calendar Using Outlook 9
T The Linked Image Cannot Be Displayed in Outlook Using Outlook 7
D Outlook 2016 Outlook Error Msg "The operation cannot be performed ..." How to Stop it Using Outlook 4
S Custom Field Cannot Be Displayed In Views Outlook VBA and Custom Forms 2

Similar threads