"The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file location"

Not open for further replies.


New Member
Outlook version
Outlook 365 64 bit
Email Account
Office 365 Exchange
I'm experiencing an issue with Outlook showing "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file location". I have a Win10 Laptop with Office 365, using the outlook app. I have 3 accounts loaded, my work email account, my personal outlook account, and my personal Gmail account. This is only happening to my work account, within the same app. It's an issue that just started happening a couple of weeks ago. It wasn't a problem before that, so I'm guessing there's some security setting that has changed. I can also access the URL referenced in the linked image. This is also happening to my signature, which is applied via stationary as my organization manages it. The responsible person sent me a replacement HTML file to load, and it still does the same thing. I am the only person I am aware of that this is happening to, even though the signature is applied the same way across the board, as well as the security applications and settings.

Here is what I've already tried, with no success:
  • In Outlook Options->Trust Center->Automatic Download, both options below are unchecked
    • Don't download pictures automatically in standard HTML email messages
    • Don't download pictures in encrypted or signed HTML messages
  • Repairing Office
  • Control Panel->Internet Options->Advanced->Security
    • Do not save encrypted pages to disk is unchecked
  • Cleared out Temporary Internet Files
  • DisableCachingOfSSLPages registry key is set to 0 in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings

Looking of some troubleshooting advice on other settings to check, or other things to try.

Thanks in advance!

Linked Image Placeholder.jpg
The settings you checked would apply to all accounts, which leads me to think it is something specific to the work account, like safe links enabled, a proxy, or something else.

Are all images in the work account affected or just some?
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
O The linked image cannot be displayed Using Outlook 2
T The Linked Image Cannot Be Displayed in Outlook Using Outlook 7
T Error opening mail with pictures - "The linked image cannot be displayed" Using Outlook 3
S Outlook 2007 crash linked to gdiplus.dll Using Outlook 0
J Open an outlook email by Subject on MS Access linked table with VBA Outlook VBA and Custom Forms 10
G Linked (online) signature images Using Outlook 5
E Outlook 2013 , iCloud linked calendar, events one hour ahead for about a month Using Outlook 5
S Filter by accounts but communicate to all linked contacts BCM (Business Contact Manager) 1
S Please help! -- Linked Account field at Business Contacts tab is always empty BCM (Business Contact Manager) 1
W Mass emailing to contacts linked to accounts BCM (Business Contact Manager) 1
M Mistakenly Linked my Outlook.pst file extension to open with Outlook Using Outlook 1
S Change Columns of Linked Accounts and Business Contacts BCM (Business Contact Manager) 1
R Does a deleted inbox message stay linked to it's contact? BCM (Business Contact Manager) 1
K How do I view the linked contacts to a business account (2007)? BCM (Business Contact Manager) 1
C create a button go to linked account on a task form BCM (Business Contact Manager) 3
J Importing Business Contacts linked to Accounts BCM (Business Contact Manager) 1
J Increase read pane font size, but NOT image size? Using Outlook 3
O How to prevent image resize when pasting Using Outlook 2
P Can't paste an image into a task Using Outlook 3
D Reply with a template loose the sender's embedded image Outlook VBA and Custom Forms 0
Y Images coming through as Cid:image in outlook Using Outlook 0
L Block email signature image Using Outlook 1
Diane Poremsky Image Quality in Signatures Using Outlook 0
O How to move contacts folder image of a drive Using Outlook 1
Q Why can't I copy image with embedded hyperlink from email to Word Using Outlook 0
G Image scaling on high DPI screens Using Outlook 1
P Select image in contact notes field and save as jpg Outlook VBA and Custom Forms 6
crazyboy Copying BCM database from backed up mounted image to new drive BCM (Business Contact Manager) 2
S Picture/Image/Attachment Resizing Outlook VBA and Custom Forms 5
oj43085 Prevent Outlook from blocking image from a single source Using Outlook 4
J Image in original e-mail is hyperlinked when a reply with the image is hyerplinked Exchange Server Administration 1
Maybear Sudden change in Outlook, no image display, email no longer offers suggestions for address Using Outlook 8
G Create rule based on image in email body Using Outlook 1
I How to add image header to email Using Outlook 2
E Outllook 2010 Header Image Using Outlook 3
R Add image within email and not attachment Using Outlook 2
B Need help adding an image next to the Month Name in the header. Using Outlook 1
S Outlook 2k/2k3 Reply or Forward: Signature image replaced by original sender Using Outlook 3
A Vanishing signature image in Outlook 2010 Using Outlook 1
M Save embedded image in native format Using Outlook 6
C Email image problems Using Outlook 6
A Unhandled exception: picture argument should be an image BCM (Business Contact Manager) 0
P disable image compression Using Outlook 5
D Unable to resize image in email signature Using Outlook 4
K Adding Image to "new email window" in Office 2007 Outlook VBA and Custom Forms 2
J Adding a background image to a mail item using automation Outlook VBA and Custom Forms 2
T Outlook: Get Image Content ID from existing email Outlook VBA and Custom Forms 9
T Customize button image for separate Outlook forms region Outlook VBA and Custom Forms 2
J Database Files to be Copied from Backup Image - No BCM Backup Data BCM (Business Contact Manager) 5
K Re: embeded image change Outlook VBA and Custom Forms 5

Similar threads