The Linked Image Cannot Be Displayed in Outlook

Outlook version
Outlook 2019 32-bit
Email Account
Exchange Server 2013
One of my users is experiencing an issue on her Win7 SP1 PC with Outlook (Office 365) showing "The linked image cannot be displayed. The file may have been moved, renamed, or deleted. Verify that the link points to the correct file location". These E-mails are newsletters she's subscribed to from an on-line retailer she shops at. She also has a Win10 Laptop with Office 365, and the same emails show the images. The images also display when accessing via Outlook Web Access. It's just an issue when using Outlook on that particular computer. It's an issue that just started happening a couple of weeks ago. It wasn't a problem before that, so I'm guessing there's some security setting that has changed. I can also access the URL referenced in the linked image.

Here is what I've already tried, with no success:

  • In Outlook Options->Trust Center->Automatic Download, both options below are unchecked
    • Don't download pictures automatically in standard HTML email messages
    • Don't download pictures in encrypted or signed HTML messages
  • Tried running Outlook in Safe Mode
  • Uninstalling Office and re-installing
  • Disabling Norton Internet Security Firewall, Anti-Spam and Auto-Protect
  • Control Panel->Internet Options->Advanced->Security
    • Do not save encrypted pages to disk is unchecked
  • Cleared out Temporary Internet Files
  • Confirmed DisableCachingOfSSLPages registry key does not exist in HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Internet Settings

Looking of some troubleshooting advice on other settings to check, or other things to try.

Thanks in advance!

Linked Image Placeholder.jpg
 

htcs_beto

New Member
Outlook version
Outlook 2016 32 bit
Email Account
IMAP
The same is happening to me. Outlook with windows 7, it does not work. Outlook with windows 10, if it works. Did you find a solution? Is it incompatible with the windows 7 operating system?
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Outlook with windows 7,
I under if that is an TLS 1.1 support issue - I didn't think it applied to https URLs though.

What do you use for antivirus? I wonder if it is blocking the url.
 
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