BlackBeltTech
New Member
- Outlook version
- Outlook 365 64 bit
- Email Account
- Outlook.com (as MS Exchange)
Hi all,
I have an interesting problem with Outlook 365 (business license). I have some Exchange email addresses and some IMAP email addresses from different providers. They're all entered as accounts in Outlook 365. When I try to send IMAP messages on my Ionos account (I have more than one), sometimes the server says the messages cannot be delivered. Further digging shows that, in the message header, the To: line has just the person's name in quotes (like "John Doe") with no email address after it. This seems to happen if the contact/global address book listing (from an Exchange or other IMAP account) has a person's name and email address. Outlook autocompletes using just the person's name. My Spectrum IMAP email doesn't seem to be bothered by this, but the Ionos accounts don't like it at all. I've checked the messages on the Ionos webmail, and the email in the sent items folder says "No recipients" in the To column.
If I delete the name and email address from the autocomplete, it still eventually finds the name in the address book, fills in the person's name, but the email address is not included, so I don't think it's a corrupted autocomplete entry.
I've verified email account settings, server settings, etc. I'm using only TLS1.2 (set in Internet Options). Nothing I've tried seems to be fixing this. I have tried talking to Ionos customer service in the past, but that was before I realized the apparent cause of the problem.
I have several clients using Ionos email with custom domains, and changing them to a different service would be possible but challenging. MS365 would be an expensive solution for multiple email addresses. I would not attempt a change unless I had done some testing and verified that a different email service would fix the problems.
I've posted this on the Microsoft Outlook forum as well, but thought I'd try here where there are very knowledgeable people.
Does anyone have any suggestions for things I might try?
John M
I have an interesting problem with Outlook 365 (business license). I have some Exchange email addresses and some IMAP email addresses from different providers. They're all entered as accounts in Outlook 365. When I try to send IMAP messages on my Ionos account (I have more than one), sometimes the server says the messages cannot be delivered. Further digging shows that, in the message header, the To: line has just the person's name in quotes (like "John Doe") with no email address after it. This seems to happen if the contact/global address book listing (from an Exchange or other IMAP account) has a person's name and email address. Outlook autocompletes using just the person's name. My Spectrum IMAP email doesn't seem to be bothered by this, but the Ionos accounts don't like it at all. I've checked the messages on the Ionos webmail, and the email in the sent items folder says "No recipients" in the To column.
If I delete the name and email address from the autocomplete, it still eventually finds the name in the address book, fills in the person's name, but the email address is not included, so I don't think it's a corrupted autocomplete entry.
I've verified email account settings, server settings, etc. I'm using only TLS1.2 (set in Internet Options). Nothing I've tried seems to be fixing this. I have tried talking to Ionos customer service in the past, but that was before I realized the apparent cause of the problem.
I have several clients using Ionos email with custom domains, and changing them to a different service would be possible but challenging. MS365 would be an expensive solution for multiple email addresses. I would not attempt a change unless I had done some testing and verified that a different email service would fix the problems.
I've posted this on the Microsoft Outlook forum as well, but thought I'd try here where there are very knowledgeable people.
Does anyone have any suggestions for things I might try?
John M
